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Embassy Suites Hotel Lexington: Traveler Reviews


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85% Recommend
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Always a good experience

Embassy Suites Hotel Lexington

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5 of 5 stars
A TripAdvisor Member
Maryland
Jan 19, 2005
4/4 found this review helpful

I travel to Lexington several times a year and the Embassy Suites is always a highlight of the trip. Attractive, clean, friendly staff and the complimentary full breakfasts are a great way to start the morning. My only complaint is they could use a larger channel selection on the TV.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $205 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Excellent, two years in a row

Embassy Suites Hotel Lexington

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5 of 5 stars
FightKnights   12 contributions
Toronto, Ontario
Nov 17, 2004
2/2 found this review helpful

Stayed here for four nights Nov.10-14, 2004. Was here last year around the same time. Both experiences were excellent. Great breakfast buffet, free drinks in the late afternoon, room service food was excellent also. Hotel is clean with very friendly staff.

This hotel is about a 8-9 hr drive from Toronto making it a great place to stay overnight on your way down to Florida in the winter.

Hope to do just that in the years to come.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $205 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Pretty. that's the word to describe this hotel.

Embassy Suites Hotel Lexington

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5 of 5 stars
A TripAdvisor Member
Sep 26, 2004 | Trip type: Business
1/1 found this review helpful

Clean, tidy and modern. I found atrium with water fountain very tranquil.

very close from I-75.
Free cocktail hour and hot breakfast.
friendly staffs...

I have nothing to complain about this hotel. Lately, I've been traveling a lot, and I can say this hotel is one of the best i ever stayed.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay January 2005
  • Member since March 08, 2005
  • I recommend this hotel for Young singles, An amazing honeymoon, Gay/lesbian travelers, Older travelers, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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horrible experience

Embassy Suites Hotel Lexington

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1 of 5 stars
cadillac2   13 contributions
May 21, 2004
4/15 found this review helpful

My husband and I stayed here in Nov 2001. It was over Thanksgiving weekend and the hotel was packed with families. This would have been OK but there were kids running up and down the halls and riding the elevators "for fun". We had to constantly wait for an elevator.When we complained to the front desk,they said they would do something,but they didn't. We finally had to get management involved. They just seemed to feel we had no right to peace and quiet.
When we went to the lounge for a drink,again,families were there with young kids. The kids were sitting at the bar and treating the place like a playroom,running all over,yelling and eating the popcorn out of the communal bowl.It was not an appropriate place for kids and when we expressed our displeasure to the hostess,she agreed but said she couldn't do anything. We were supposed to stay another night,but we were so fed up,we checked out the next morning and stayed at the Marriott across the street which was quiet and has a nice restaurant.
I realize that weekend was busy and the kids were out of school but there was no excuse for management ignoring the comfort of some of the guests in favor of a "do whatever you please" atmosphere. Not a good experience.

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Very nice hotel, but lacking customer service

Embassy Suites Hotel Lexington

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3 of 5 stars
A TripAdvisor Member
May 5, 2004
3/5 found this review helpful

The hotel is EXTREMELY nice, I would even say upscale (for an Embassy Suites, I was pleasantly surprised). Big problem however, I made reservations letting them know I had 4 children incl. 1 year old twins so I needed 2 cribs. I called at about 3pm & 6pm that day to confirm the reservations and reiterated the need for cribs. Room was secured by credit card, but I wanted to make sure that they knew we needed 2 cribs not just 1. They had the same response: "no problem, but not guaranteed". They were also aware that I was a Hilton Hhonors member. We arrived at the hotel and was told the cribs were in our room. Finally at 1030pm, I called the front desk for the 3rd time AFTER CHECKING IN, wanting to know when we would get the cribs as I wanted to put the twins to bed. I was then FINALLY told there were no cribs. Sorry, but couldn't they have told me this BEFORE I checked in? Couldn't they get cribs from another Hilton hotel? I called again and asked to speak to the manager and at 11pm they found me ONE crib. Spent $150 and had a terrible time sleeping. Loved the hotel, but won't take that chance again.

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Embassy Suites Hotel Lexington Also Known As

  • Embassy Suites Lexington
  • Lexington Embassy Suites
Address: 1801 Newtown Pike, Lexington, KY 40511