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All 65 Lexington hotels

Embassy Suites Hotel Lexington: Traveler Reviews

3.5 of 5
1801 Newtown Pike, Lexington, KY 40511
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Embassy Suites Hotel Lexington
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Ranked #10 of 65 hotels in Lexington
GreenLeadersSilver level
Most recent review
5 of 5 stars Reviewed November 20, 2012
BrownW157 Gainesville, Georgia
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225 reviews from our community

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Gainesville, Georgia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Blue Ribbon in Bluegrass Territory”
5 of 5 stars Reviewed November 20, 2012

An outstanding facility in the heart of the Bluegrass. As always, an excellent breakfast with E.S.
The evening reception was a welcome after long walks at UK. The hotel is very conveniently located on the east side of Lexington, adjacent to a major North/South Interstate.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask BrownW157 about Embassy Suites Hotel Lexington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eslex, Manager at Embassy Suites Hotel Lexington, responded to this review
November 22, 2012
Dear BrownW157,

Thank you for the time taken to review our hotel. We truly appreciate you choosing our hotel for your stay in Lexington and I am happy you were satisfied with your stay here.

From all of us here at the Embassy Suites we hope that you had a wonderful Thanksgiving and we hope we get another opportunity to welcome you back again soon.

At your Service,

Jan Vanco
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
61 reviews 61 reviews
48 hotel reviews
Reviews in 33 cities Reviews in 33 cities
36 helpful votes 36 helpful votes
“Typical Embassy Suites.....comfy clean large rooms and good sleep”
4 of 5 stars Reviewed October 30, 2012

If you have stayed at an Embassy Suites they look pretty much the same: the rooms are identical anywhere you go. It has more of an apartment feel than a typical hotel room. You get a kitchen, large living room and comfy bedroom with a cozy bed and a desk to work at. I paid a reduced price but in anycase I wouldnt call this hotel cheap. If you like the idea of a suite then it may be worth the extra money. Rooms are super quiet and privacy is assured.

The location is a bit out of the way so if you don't rent a car very few things are in walking distance. People stay here mostly because they are at a conference. There is a Denny's across the street. A bus stops in front of the hotel surprisingly frequently and it only costs a dollar. You can take a cab downtown for a reasonable rate (about 15 dollars) and there is plenty of action with college bars and a lively friendly atmosphere. Try SkyBar for a dance club atmosphere on the top floor of a downtown tower. There are also plenty of other bars around that area and cover is cheap 0-10 dollars.

Breakfast was good and you could ask for anything you liked. The chef was very friendly and the omelettes were great.

The staff of the hotel was generally nice and accommodating except one totally incompetent male who had no business working there. He knew nothing, did not even bother trying to help and was annoyed that you expected him to provide any kind of assistance. It’s rare to find such shocking incompetence in North American at a hotel of this level. This is the only reason I cannot give the property 5 stars.

If you want to do some tours I strongly suggest the Horse Museum. It is minutes away by car or you can take a cab like I did through the spectacular area. I found the museum even better than the horse farm tours since you get to see famous horses, shows and gorgeous scenery. The museum is really a farm. If you want to do a horse farm tour as well, go with Heritage tours. They get a high rating on this site and I was not disappointed. Most of the tours will pick you up at the hotel.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 2 more reviews by wanderingyahud for Lexington
Ask wanderingyahud about Embassy Suites Hotel Lexington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eslex, Manager at Embassy Suites Hotel Lexington, responded to this review
October 31, 2012
Dear Wanderingyahud,

Thank you very much for the review of our property. Your contributions to the website are much appreciated and we were...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, Ontario
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
“Good Value”
5 of 5 stars Reviewed October 29, 2012

Typically we stay at the Hilton when in Lexington, but they were full so decided to stay at this hotel. The staff were very friendly and accomodating and i really liked thewater fountains in the atrium.

Food in the resturant was tastey, but arrived cold both nights ... maybe they need better timing and communication between the kitchen and servers.

Breakfast is included ... a standard buffet but you can also get a cooked to order breakfast omlet or eggs ... very tastey. I plan to make this my destination hotel when in Lexington.

Room Tip: Book early and pick a lower floor since the elevators are slow.
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 4 more reviews by 2080Rascal for Lexington
Ask 2080Rascal about Embassy Suites Hotel Lexington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eslex, Manager at Embassy Suites Hotel Lexington, responded to this review
October 31, 2012
Dear 2080 Rascal,

Thank you for the time taken to review our hotel.

We really appreciate the positive comments as well as the constructive criticism and we will work on improving this aspect of our operation. We understand that you have many different options when you travel and we were happy to learn that you will prefer to stay with us over our competitor hotels in the area.

Once again thank you for staying at the Embassy Suites Lexington and we are looking forward to welcoming you back again soon.

At your service,

Jan Vanco
Assistant General Manager
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Homosassa, Florida
Top Contributor
89 reviews 89 reviews
28 hotel reviews
Reviews in 44 cities Reviews in 44 cities
22 helpful votes 22 helpful votes
“Nice, but some noise concerns”
4 of 5 stars Reviewed October 22, 2012

Well-kept hotel. Nice amenities. Breakfast was good. Coffee was good (important for me). One concern that I had was the walls could have been a bit more sound proof. A door slamming neighbor caused whole room to shake. Staff was very helpful and friendly

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask lhjraffe about Embassy Suites Hotel Lexington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eslex, Manager at Embassy Suites Hotel Lexington, responded to this review
October 25, 2012
Dear Lhjraffe,

Thank you for the time taken to review our hotel.

I am very happy that overall you were pleased with the product and the...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“"Reservation" doesn't mean much at this hotel”
2 of 5 stars Reviewed October 19, 2012 via mobile

I reserved a handicap accessible room in JULY for an October reservation. Upon arrival I was told that they did not have an accessible room. The desk manager apologized and said "he'd knock a few bucks off". That wasn't much consolation for the handicapped member of our group.

After our stay I did not get Hilton Honors points. I called the Hilton Honors line to get credit for the stay and I was told that since I received compensation for my room, I guess that was when he "knocked a few bucks off", I would not get points. I eventually did get the points and I was told that the general manager of the site would contact me within 3 business days to discuss my experience. It's been over a week now with no call.

The fact that this location is dismissive over reservations, particularly handicap access rooms, tries to screw you on points when they try to "knock a few bucks off" and to cap it off has an unresponsive general manager leads me to believe there are far too many better choices in Lexington. You do not get the value for the premium they charge. As someone that spends almost 100 nights a year on the road I would strongly recommend staying elsewhere.

Another aside, the rooms need an update as the carpet is quite old and there was mold in our shower. See posted pictures of mold.

Stayed October 2012, traveled with family
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Ask UncleDuke about Embassy Suites Hotel Lexington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eslex, General Manager at Embassy Suites Hotel Lexington, responded to this review
October 22, 2012
Dear Uncle Duke,

Thank you for taking the time to inform us about your concern. I apologize you feel we have not responded and your unsatisfactory stay. Unfortunately there seems to be some confusion. We did receive a message from Hilton in the PM on 10/18 about the concern with the room type availability. We responded to this Guest Assistance request within 48 hours. For your convenience I have copied the correspondence between our hotel and the member of your group that called Hilton initially below. (minus the names and address for privacy reasons).

From: Jan Vanco <jan.vanco@eslexington.com>
To:XXXXX
Sent: Saturday, October 20, 2012 5:32 PM
Subject: Your stay at Embassy Suites Lexington


Dear Mr. XXXXX

Good afternoon from Lexington.

First and foremost, let me start by thanking you for your loyalty to the
Hilton family of hotels as a HHonors Diamond member.

I wanted to take a moment to sincerely apologize for the inconvenience
you experienced during your stay here with the wrong assignment of a room
for your father. There is no excuse for this misstep and I am sorry we
have made such a mistake especially with your group of rooms. I fully
understand that nothing we can do to make this situation better, but
regardless of that, I will take off a full charge for the room for one
night. This refund will be processed on Monday.

Once again, my sincerest apologies for our mistake and I certainly hope
that you will be able to give our hotel another chance in the future. If
I can be of any personal assistance, please contact me at any time via
email or any of the numbers below.


At Your Service
Jan Vanco
Assistant General Manager
Embassy Suites Lexington
1801 Newtown Pike
Lexington, KY 40511
Phone: 859-455-5000

From: XXXXX>
To: Jan Vanco <jan.vanco@eslexington.com>
Date: Sun, 21 Oct 2012 04:35:03 -0700 (PDT)
Subject: Re: Your stay at Embassy Suites Lexington

Dear Jan,
Thank you for your reply. I would appreciate it if you could apply the credit to confirmation # 80239xxx. This was for the room that was already discounted.

Thank you again for your reply.

Sincerely,
XXX


As a hotel we are not aware there was an earlier communication to Hilton about this matter. I would like to find out where the communication mishap between Hilton and us happened, and I will follow up with Hilton.
I hope you would be able to give me some more information as to who you talked to at Hilton.If you would not mind giving me this information, please contact me at 859-455-5000.
Thank you again for taking the time to express your concerns and I apologize again for the inconvenience we caused. We take pride in trying to exceed all our guests expectations and it is clear we failed to do so this time.

At your Service,

Ron van Haaren
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Embassy Suites Hotel Lexington

Also Known As:
Embassy Suites Lexington
Lexington Embassy Suites
Address: 1801 Newtown Pike, Lexington, KY 40511
Phone Number:
Region: United States > Kentucky > Lexington
Amenities:
Business Center Fitness Center Free Breakfast Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Onsen Hotels in Lexington
#6 Family Hotels in Lexington
#8 Business Hotels in Lexington
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
he Embassy Suites Lexington hotel boasts a beautiful setting in the heart of Kentucky's Bluegrass Country at the University of Kentucky Coldstream Research Campus. Visit our Lexington hotel and you're centrally placed for the finest equine attractions, horse farms and many of the area's major corporate names. ... more   less 
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