I checked in at 8 pm on October 30. I wanted internet but the on-screen system did not allow me to charge the fee to my room. So I paid with my credit card for a "1-day access" to their wireless Internet -$9.95. I assumed "1 day" = 24 hours, meaning I had paid till October 31 at 8 pm. The next day (October 31) at 5 pm I tried to check my email but the wireless access had expired. I again paid $9.95 with my credit card and the screen indicated that the access would expire October 31 at 8:36 pm- that is $9.95 for less than 4 hours!
I complained at the front desk (the telephone in my room was not functional). The clerk apologized but said that he could not do anything about the charges since I had used my credit card. He offered a free drink and gave an access code.
- Official Description (provided by the hotel):
- he Embassy Suites Lexington hotel boasts a beautiful setting in the heart of Kentucky's Bluegrass Country at the University of Kentucky Coldstream Research Campus. Visit our Lexington hotel and you're centrally placed for the finest equine attractions, horse farms and many of the area's major corporate names. ... more less
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- Also Known As:
- Embassy Suites Lexington
- Lexington Embassy Suites