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“A little dated but sufficient” 3 of 5 stars
Review of Hilton Lexington Downtown

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Hilton Lexington Downtown
3.5 of 5 Hotel   |   369 W. Vine Street, Lexington, KY 40507   |  
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Ranked #20 of 65 hotels in Lexington
Rutherford, TN
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“A little dated but sufficient”
3 of 5 stars Reviewed February 10, 2014

This hotel could use some updating and "sprucing up" but it got the job done. The furniture, décor, carpet, etc. were somewhat dated and for the price it certainly didn't offer the amenities that other hotels do, even the simple things. Our room did not have a microwave or refrigerator and when we asked if those were available we were told no and that was really inconvenient for us since we were there for 3 days in a seminar and like to eat healthy therefore having our own food available. We did not have any major issues while there other than the room safe didn't work (they did offer to move us to another room) and the dresser door fell off the hinges when we simply opened it and the thermostat didn't seem to be accurate but it was just not what I have come to expect from a Hilton. I do want to send a big "shout out" to Mary who was working the front desk when we checked in late (around 11:30 pm) Thursday night (February 6th). She was extremely nice & helpful.

  • Stayed February 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review, February 13, 2014
Thank you for taking the time to give us your feedback on your most recent stay. I apologize for any inconvenience you experienced due to issues with your room. I will let Mary know she was helpful and made your late night check in go smoothly.
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388 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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English first
Bardstown
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 9, 2014

We stayed at the Hilton Lexington on 2 Feb 14 and were very pleased with the hotel and its many amenities. Our 7th floor room was very roomy, clean and had a nice view. We also spent time in the Martini Bar and enjoyed both food and drink. Recommended for anyone wanting to be centrally located downtown and within walking distance to many local bars/pubs and restaurants.

Room Tip: Our room had a Sleep Number Bed and it was outstanding!
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review, February 13, 2014
Thanks for the “Wonderful” Review! We really appreciate you taking the time to give us your feedback of your most recent stay. We love our location too in the heart of downtown Lexington! Thanks for the recommendation.
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Richmond ky, United States
1 review
5 of 5 stars Reviewed February 5, 2014

I stay at Hiltons everywhere I go and I am never disappointed!! They are very nice and so are the staff!! Great value and excellent service, you cannot beat Hilton. Modern,elegant and exciting. no need to look any further!!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review, February 6, 2014
We love to hear our guest say they had a terrific stay and that our service was excellent. Thank you for the feedback and letting us know you’re not looking any further because Hilton never disappoints you. We look forward to your next visit.
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Florence, United States
1 review
4 of 5 stars Reviewed February 5, 2014

Big Blue Martini Bar is cozy and you can sit and watch everyone walking by and still enjoy the entertainment inside! Hotel has plenty of amenities and parking doesn't kill you like the other hotels close by! Beds are comfy even if you can't get the sleep number to work....

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review, February 6, 2014
So happy to hear you had a nice trip to Lexington, KY! Thanks for letting us know you enjoyed our accommodations and that you loved the Bigg Blue Martini lounge. And just an FYI we are getting all new Hilton Suite Dreams mattresses this month in every guestroom so come back and try them out.
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Chattanooga, Tennessee
1 review
5 of 5 stars Reviewed February 4, 2014

Stayed in Lexington for three days recently to attend the funeral of a child. A horrible reason to have to travel to a city I haven't visited in 30 years. The compassionate care provided by Leo Mohsen Z. and Deanna Critchelow and the rest of the staff helped make this trip, at least, bearable. Many thanks. Few of us will be great enough to make a significant difference in this world. All we can do, really, is to share kindness and caring to those we meet every step of the way. I am thankful.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review, February 6, 2014
Thank you for letting us know we made you feel at home during a very difficult visit. I will pass along your praise to Mohsen and Deanna. And I agree 100% that Kindness and Compassion needs to be shared to everyone we come in contact with everyday.
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Maracaibo, Venezuela
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 2, 2014 via mobile

Everything in this hotel is excellent. Location couldn't be better, close to several shops, restaurants and bars within walking distance. Considering that Lexington is a compact city, accessibility by transport from this point is very good and you can get literally anywhere from the hotel.

Rooms are massive and well taken care of. They need a bit more of illumination though, but not a transcendental issue.

**Very friendly staff**. I was told that citizens of Lexington were friendly and now I have no doubt about it especially thanks to the hotel staff, beyond my expectations. They were all extremely helpful anytime was needed and also kind. Breakfast was amazing! The omelettes are a must for everyone going there.

All in all, I would definitely come back to this hotel and 100% recommend it to anyone visiting Lexington.

Stayed January 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review, February 6, 2014
Thanks for an outstanding review! We love hearing our guests say they would definitely recommend us to other travelers. I will pass along your compliment to our “very friendly staff”. We really appreciate you taking the time to let us know we scored a 100%!
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Petersburg, Indiana
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 28, 2014

We were in town for UK basketball game, the Hilton was fantastic maybe one of the best Hilton's we have stayed at! The Hilton was oustanding the room was awesome, very clean it had everything we needed. The Hilton was connected to Rupp so we did not have to go outside. Cant wait to visit next season!

Room Tip: Upgradeto the jacuzzi room it was fantastic and very quiet because not everyone could get on that fl...
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review, February 6, 2014
Outstanding review! Thanks for giving us your feedback that you had an excellent stay and we are one of the best Hilton’s you have stayed at recently. We enjoy hearing guests say we had everything they needed during their stay. Thanks again for the great review!
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Additional Information about Hilton Lexington Downtown

Address: 369 W. Vine Street, Lexington, KY 40507
Phone Number:
Location: United States > Kentucky > Lexington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Romantic Hotel in Lexington
#13 Business Hotel in Lexington
#17 Family Hotel in Lexington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Lexington Downtown 3.5*
Official Description (provided by the hotel):
Lexington Kentucky’s finest hotel, Hilton Lexington/Downtown, is the hotel destination of choice for meetings and weddings, alike. Centrally located in downtown Lexington and adjacent to Rupp Arena, Hilton Lexington/Downtown is just minutes away from Blue Grass Airport, Keeneland Race Track, University of Kentucky, the Kentucky Horse Park and the corporate offices of Lexmark and Ashland Oil. ... more   less 
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Also Known As:
Hilton Lexington Downtown Hotel Lexington
Hilton Hotels Lexington

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