The price was very reasonable for our group stay. We made reservations in April for a block of rooms in July as we had a soccer tournament that weekend. The pool was closed due to “scheduled renovations”. When making a group booking for a youth sports team one would think this would be presented up front as they stated on check in this was “scheduled renovations.” We were given access to the Hyatt’s pool but our keys did not work on the door and you had to rely on the good grace of those inside already to access.
They charge you for Wi-Fi in your rooms which seemed a bit “cheap”. It is free in the common areas though. They were also renovating the parking garage at the same time so self-parking was not an option. They did provide free valet but waiting 15 minutes for your car was not ideal. I must truly question the wisdom of the Hotel to have both pool and parking garage renovations going on concurrently.
Now, most of my group checked in on Friday except a few that would come down on Saturday. I was given a group listing of room numbers for my entire group. One group that checked in on Saturday was moved three floors up from us although the listing I received showed them with us. When questioning management I was informed the party in that room the night prior had not checked out and stayed another night. That was acceptable until I happened to run into that party in hallway and they informed they just arrived that day and had not stayed the prior night. I certainly do not appreciate the blatant lie from management.
Overall the rooms are nice but no fridge. The location is within walking distance of many restaurants. Due to no free Wi-Fi, the poor and dishonest scheduling practices and being lied to by management, I would not recommend. Go to the Hyatt across the street. Save yourself the hassle.
- Also Known As:
- Hilton Lexington Downtown Hotel
- Hilton Lexington Downtown Hotel Lexington
- Hilton Hotels Lexington
- Official Description (provided by the hotel):
- Lexington Kentucky’s finest hotel, Hilton Lexington/Downtown, is the hotel destination of choice for meetings and weddings, alike. Centrally located in downtown Lexington and adjacent to Rupp Arena, Hilton Lexington/Downtown is just minutes away from Blue Grass Airport, Keeneland Race Track, University of Kentucky, the Kentucky Horse Park and the corporate offices of Lexmark and Ashland Oil. ... more less
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