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Hilton Lexington Downtown: Traveler Reviews

3.5 of 5
369 W. Vine Street, Lexington, KY 40507
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Hilton Lexington Downtown
Ranked #14 of 65 hotels in Lexington
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215 reviews from our community

    Trip type
Traveler rating
    91
    68
    42
    12
    2
Date Rating
Miamisburg, Ohio, United States
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
“In for a wedding”
4 of 5 stars Reviewed November 9, 2012

Stayed at the Lexington Hilton Downtown on a Saturday in late October and had a very nice stay. We did not utilize much of the Hotel except the room and the pool and whirlpool. A rather typical downtown standard hotel room but I must say it was very clean,and the beds were very comfortable. We chose to self park in the parking garage free of charge and have no real complaints. The room was a bit pricey for my likes but it is downtown and the location is great and the property seemed to be nearly full. I would stay here again.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Dale J about Hilton Lexington Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review
November 12, 2012
We are so glad to hear you enjoyed your stay while in town for a wedding. Thanks for the great feedback. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado, United States
1 review
“Bigg Blue Martini, a bigg hit!”
4 of 5 stars Reviewed November 7, 2012

Great location, nice rooms, and friendly staff. We were fortunate to stay in an executive sweet and had a great view of the water fountains and ice rink below. Very nice! I found the rooms to be a bit noisy, but it could have just been that the neighboring guests were more to blame. I could definitely hear them in the hall late into the night, and was awakened again by the sound of the club level breakfast on the floor above. Speaking of the club level breakfast, I found it to be adequate but not spectacular and it needed to be maintained and stocked. Seating was very limited as well.

A small gift shop for snacks, souvenirs, or forgotten travel essentials would be a nice addition.

By far the best feature was the Bigg Blue Martini. Great atmosphere and energy and the live music was a definite bonus!

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Tiffany E about Hilton Lexington Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review
November 12, 2012
So happy to hear our lobby bar was a Bigg hit with you and your family. Thanks for the kind words and great feedback. I recommend on your next visit you check out our Gift Shop located next to the Front Desk. It’s loaded with all kinds of goodies. Thanks again for visiting!
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1 review
“No bellman”
3 of 5 stars Reviewed November 7, 2012

I flew all day and arrived late afternoon, traveling alone, I am female and had three bags due to a workshop I was attending! I got out of the cab and wrestled with my bags and got thru two sets of doors, the girl at the desk laughingly told me "I looked really tired"! I wanted to ask "do you not have bellmen"? I saw one the whole time I was there and most employees look like college students!
My room was fairly nice but not for the rates I was paying for my room!
The waitresses were friendly but you expect better service from a hotel with rates that are close to $200.00 a day!

  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Barbara T about Hilton Lexington Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review
November 12, 2012
Thanks for taking time to give us your feedback regarding your stay with us while in town on business. I’m sorry to hear you had a disappointing experience. Our main goal is for our travelers to have a productive visit. I will share your review with our Bellman staff to help us improve our product.
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Lexington, Kentucky, United States
1 review
“Hilton Lexington Downtown Center”
4 of 5 stars Reviewed November 7, 2012

Friendly staff and personel, food was high quality in the resturant, greeted me by name and valets were responsible and very experienced. also the rooms had great views. Over all, it wasn't the best hotel that I had ever stayed at, but its not shabby in any sense.

  • Stayed March 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask James B about Hilton Lexington Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review
November 12, 2012
Great review! I will share your feedback with our hotel staff. I’m glad you enjoyed your stay and loved the food. Please come back and visit us again.
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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Pretty bad for a Hilton”
2 of 5 stars Reviewed November 6, 2012

As a HHoners Gold I was put on the 14th floor, not bad. Sleep number bed didn't work, heat didn't work and staff at front desk were quite rude! I asked for late check out and was told I could only have until 12:30pm, at 12:15pm already knocking at my door to get out. I also had a pretty bad fall at the Hotel which I reported to the front desk, I was given 3 small band-aides and made to pay for my aspirin. Because of my fall, now I have to get a new suit and even though I put my accident in writing to them, never heard back from them.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Ruben O about Hilton Lexington Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review
November 7, 2012
We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. However, I would like to apologize once more for the inconveniences and for the level of service that you experienced while staying with us. If you would like to discuss your stay further, please contact me directly. Thank you and I look forward to your call.
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Additional Information about Hilton Lexington Downtown

Also Known As:
Hilton Lexington Downtown Hotel
Hilton Lexington Downtown Hotel Lexington
Hilton Hotels Lexington
Address: 369 W. Vine Street, Lexington, KY 40507
Phone Number:
Region: United States > Kentucky > Lexington
Amenities:
Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotels in Lexington
#9 Business Hotels in Lexington
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Lexington Kentucky’s finest hotel, Hilton Lexington/Downtown, is the hotel destination of choice for meetings and weddings, alike. Centrally located in downtown Lexington and adjacent to Rupp Arena, Hilton Lexington/Downtown is just minutes away from Blue Grass Airport, Keeneland Race Track, University of Kentucky, the Kentucky Horse Park and the corporate offices of Lexmark and Ashland Oil. ... more   less 
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