Great location, nice rooms, and friendly staff. We were fortunate to stay in an executive sweet and had a great view of the water fountains and ice rink below. Very nice! I found the rooms to be a bit noisy, but it could have just been that the neighboring guests were more to blame. I could definitely hear them in the hall late into the night, and was awakened again by the sound of the club level breakfast on the floor above. Speaking of the club level breakfast, I found it to be adequate but not spectacular and it needed to be maintained and stocked. Seating was very limited as well.

A small gift shop for snacks, souvenirs, or forgotten travel essentials would be a nice addition.

By far the best feature was the Bigg Blue Martini. Great atmosphere and energy and the live music was a definite bonus!

I flew all day and arrived late afternoon, traveling alone, I am female and had three bags due to a workshop I was attending! I got out of the cab and wrestled with my bags and got thru two sets of doors, the girl at the desk laughingly told me "I looked really tired"! I wanted to ask "do you not have bellmen"? I saw one the whole time I was there and most employees look like college students!
My room was fairly nice but not for the rates I was paying for my room!
The waitresses were friendly but you expect better service from a hotel with rates that are close to $200.00 a day!

Friendly staff and personel, food was high quality in the resturant, greeted me by name and valets were responsible and very experienced. also the rooms had great views. Over all, it wasn't the best hotel that I had ever stayed at, but its not shabby in any sense.

As a HHoners Gold I was put on the 14th floor, not bad. Sleep number bed didn't work, heat didn't work and staff at front desk were quite rude! I asked for late check out and was told I could only have until 12:30pm, at 12:15pm already knocking at my door to get out. I also had a pretty bad fall at the Hotel which I reported to the front desk, I was given 3 small band-aides and made to pay for my aspirin. Because of my fall, now I have to get a new suit and even though I put my accident in writing to them, never heard back from them.