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Crowne Plaza Hotel Lexington near Keeneland/UK: Traveler Reviews

3.5 of 5
1375 S Broadway, Lexington, KY 40504
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Crowne Plaza Hotel Lexington near Keeneland/UK
Ranked #37 of 65 hotels in Lexington
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240 reviews from our community

    Trip type
Traveler rating
    53
    67
    55
    38
    27
Date Rating
Grand Rapids, Michigan
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
“Comfortable unique hotel”
4 of 5 stars Reviewed October 27, 2012 via mobile

I like the horse theme. Rooms are comfortable and clean. I stay here whenever I come to Lexington. The staff has always been helpful and with a confusing layout the have had to help me navigate to my room. I enjoy the Bourbon ale at Bogies.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask GroovyM about Crowne Plaza Hotel Lexington near Keeneland/UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blairsville, GA
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Decent hotel. Kinda old. Good location for UK/Keeneland.”
3 of 5 stars Reviewed October 23, 2012 via mobile

Not a bad stay by any means. Just a little dated/old. Hallways were a little smokey but I think that was just from Keeneland party-ers. Cookies and water/tea/coffee in the lobby were nice! Perfect if you're making a weekend out of any campus event and/or Keeneland.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask ngamtn about Crowne Plaza Hotel Lexington near Keeneland/UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
“Iam not a big fan of Crowne Plaza chain and this did nothing to change my mind”
1 of 5 stars Reviewed October 22, 2012

I had initially asked for a suite and an ajoining room - plus another room well in advance Ended up one member canceled so when I got to the hotell I canceled a single room. The desk clerk ended up canceling the adjoining room - then the other couple in our group was placed at the far opposite end of our room. There was no refrigerator in our room (they said they took ALL of them out of the rooms to clean them? ? Yeah right!

The carpet was old and thread bear - - there was a place in our bathroom where wall paper was starting to peel. This is NOT what I would expect from a Holiday Inn affiliate. WHERE IS THE HOTEL INSPECTORS ???

Room Tip: I plain and simple would never go back there - - not even if it was free - - not even to give my fre...
See more room tips
  • Stayed April 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask foundationqtrpony about Crowne Plaza Hotel Lexington near Keeneland/UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Nortonville
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Old-time charm”
4 of 5 stars Reviewed October 16, 2012

Yes, this hotel is older but in an elegant way -- not in a dated manner. It made it feel more like we were house guests than hotel guests. Service was excellent and the bedding was high-quality. Hotel was very quiet. My children enjoyed the pool.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask KentuckyGirl685 about Crowne Plaza Hotel Lexington near Keeneland/UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa City, IA
Top Contributor
53 reviews 53 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
“Very disappointed”
2 of 5 stars Reviewed October 14, 2012 via mobile

We were here for a wedding. Room (in older section) was very small, bathroom extremely difficult to deal with for two people. Room was very dark. Entire hotel needs updating with brighter decor. We turned the refrigerator off because of the loud noise. The restaurant was the poorest of the stay. Breakfast service was very slow ( never did get water or OJ) food adequate, but nothing spectacular. However price for breakfast buffet was veery reasonable. Lunch was also very slow and the order was wrong. There were 6 of us and order was incorrect on 3. They were kind enough to not charge for the errors. Chicken soup was so salty it was inedible by a person who salts his food before tasting. There was a breakfast buffet hosted by the couples' parents, and it was clear that what they had ordered was not present and the service was non-existent.

Stayed October 2012, traveled with friends
Was this review helpful? Yes 1
Ask IowaCityMD about Crowne Plaza Hotel Lexington near Keeneland/UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Lexington near Keeneland/UK, responded to this review
October 30, 2012
Dear IowaCityMD,

Thank you so much for taking the time to leave us your feedback. It is our goal to consistently ensure our facilities and service are superior and we strive to provide comfortable, clean and friendly accommodations to all of our guests. Please accept my sincere apology for the overall dissatisfaction you had experienced during your stay and I regret you received service which was less than satisfactory. I have taken note of your valuable comments and will address these to continually monitor and improve the quality and services we offer. Though I would prefer you had a better experience at our hotel, I would like to thank you for sharing your thoughts and I hope that you will consider us again on your next travel.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
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Additional Information about Crowne Plaza Hotel Lexington near Keeneland/UK

Also Known As:
Crowne Plaza Lexington
Crowne Plaza Campbell Hotel
Address: 1375 S Broadway, Lexington, KY 40504
Phone Number:
Region: United States > Kentucky > Lexington
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #37 of 65 hotels in Lexington
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Welcome to The Crowne Plaza Campbell House. The Crowne Plaza Campbell House in Lexington, Kentucky is an exciting blend of history and hospitality. This historic Southern hotel was beautifully restored in 2005. It has been proudly featured on Travel Channels Great Escapes as well as Southern Living and most recently in Meeting South as Best of the South for Kentucky. Today, the Campbell House is a vibrant meeting, shopping and entertainment venue in Lexington. We are centrally located near historic tourist attractions such as: The University of Kentucky, Keeneland Race Track, Rupp Arena- Home of the Kentucky Wildcats, Tattersalls, Redmile, The Lexington Convention Center and Calumet Farm. The Crowne Plaza Lexington is 'The Place to Meet' for mixing business and pleasure with style and ease. Our recently renovated Grand Ballroom offers 7,135 square feet of flexible meeting space. Come and experience exceptional hospitality at the Crowne Plaza Lexington The Campbell House. Explore our city and discover all Lexington has to offer. We look forward to serving you! ... more   less 
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