No it's not a five star. It doesn't have room service and if you're looking for that you should look at a more expensive place. I travel extensively for work so I stay in all kinds of hotels and I was pleased that this was exactly what I had expected when I booked it.
My daughter is starting at the University of Kentucky. I wanted a place that was centrally located, quiet, clean, convenient, easy to find, and safe where I could imagine staying often. This hotel was all of that.
It's about 10 minutes from the university. Perfect. The hotel is right next to an outdoor grouping of restaurants and stores which was wonderful. I could stay behind and get some work done while my family went sight seeing and walk to something if I needed anything during the day.
Everything my family wanted to see was a short drive. They loved that.
Internet was FREE.
Parking was FREE.
Breakfast was FREE.
It made the already low price a nice bargain and I like that.
The place was clean. The staff was friendly and attentive. The other people at the hotel were families or business people. It was very quiet while I was there.
The pool wasn't fantastic, but I didn't expect it to be.
Breakfast had many choices. The eggs were hit or miss and some of the warm foods were like what you'd find at a school lunch. However, the coffee was good and there were enough breakfast options that everyone in my party was happy with it. Cereal, fruit, breads, yogurt, muffings. This is not an expensive hotel-- you're not going to get the high class breakfast with fruit salads and fresh granola......but it's fine. There was always plenty of seating in the breakfast room and it was kept immaculately clean.
Would I pick this hotel as a romantic getaway with my husband? No.
Would I stay there when I visit my daughter at college? Absolutely.
Can't say enough nice things about the staff. They made check in and out pleasant and were always checking in on us in the hallways to make sure we had what we needed. Better than some much more expensive places I've stayed lately. Kudos to HIE for a great staff!