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“Best place to stay in lexington” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Lexington Northeast

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Holiday Inn Express Hotel & Suites Lexington Northeast
2.5 of 5 Hotel   |   1780 Sharkey Way, Lexington, KY 40511   |  
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Ranked #2 of 66 Hotels in Lexington
Kansas City, Missouri
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
“Best place to stay in lexington”
5 of 5 stars Reviewed February 2, 2013

We usually come to Lexington every two months since our family lives here. I think this is the best place to stay. The staff are great especially Will the manager helps you with everything and Sanjay helped us find some more restaurants this trip. If you ever get a chance to stay here, go to the Mexican restaurant that's with in walking distance you wont regret it. The yogurt place is also the best.

Room Tip: ask for the corner rooms or ask them if they can upgrade you for a suite.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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181 reviews from our community

Traveler rating
    132
    39
    7
    1
    2
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68
46
8
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • German first
  • Any
English first
La Canada Flintridge, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 30, 2013

We made a reservation at this hotel based on the reviews from this website. We had to travel through a not-so-safe part of town to reach the hotel. It is built in a depressed area in the middle of a fast food court. The front desk staff was rude and ineffective, so all things considered we forfeited our deposit and stayed at the Hilton downtown. The Hilton was fabulous and very comparably priced. Stay away from this hotel.

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
walkerw2, Manager at Holiday Inn Express Hotel & Suites Lexington Northeast, responded to this review, February 1, 2013
I would like to start off by saying we apologize for any inconvenience that we caused you during your trip to Lexington. We promise, it was not our goal to make you have a bad experience. What we saw in our system it looked like the reservation was made ether online or through the 1800 number and not directly with the front desk staff for the night before and no one had called to cancel or move the reservation. By saying that it is in our policy that we charge a no show fee. When we talked, I mentioned to my front desk staff and yourself that we could lower your rate down by 30 dollars to start out with for your current reservation. I mentioned that I would talk to my GM to see what we could do about the night before on the charge, as my front desk agent did not have authorization to handle the issue. Also I stated that either my GM or I would have to be there for password purposes. After we got off the phone with you and I talked to my GM I called back to tell you we could take care of the bill and make it complimentary from the day before, but to my understanding you never checked in at all with us and you had left to go stay at another hotel. I am sorry that you felt like we did not handle your situation promptly enough and as accurately as you would have liked. There is always room for us to grow and get better at making sure our customers are number 1. We are an award winning hotel for 3 years running and we pride ourselves on our customer satisfaction as you can see from the other reviews. I wish you would have gotten to stay with us so that you could experience our southern hospitality. We are in a newly built area right outside of downtown Lexington. We have everything from 2-3 sit down restaurants such as Applebee’s all the way to 2-3 more upper scale fast food restaurants such as Zaxbys. We are very conveniently located next to a pharmacy, grocery store, and gas stations. The entire development here is 5 years old and beautiful. We hope that you would be willing to give us a second chance and stay with us. Please call me next time you are in Lexington and I will be happy to take care of you on a great rate and hopefully redeem ourselves with you. We at the Holiday Inn Express Lexington NE want to wish you the best on your upcoming travels and hope to see you in the future.
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Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 28, 2013

I stayed here for one night while in town for a job interview. I was very impressed with my room and the hotel. The room was updated, clean, and cozy. The bathroom has an extra long vanity for getting ready. The hotel is literally within walking distance to a shopping center with a variety of restaurants (Sit-down Chinese, sit-down Mexican, Firehouse Subs, yogurt place) as well as a nail place, gym, and Walgreens. The breakfast included eggs, waffles, sausage, biscuits, oatmeal, etc.- not just cold cereal and pastries. Definitely worth the stay and appropriate for family and or business travelers. Free Wifi with easy connection.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington, Kentucky
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 23, 2013

This was a very clean and comfortable hotel. We stayed in the double suite, nice and roomy! Hotel is conviently located to dining and attractions. Pool area was well kept and supplied towels. No complaints on this one. Would definitely stay here again.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Naperville, Illinois
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 31, 2012

We used this Holiday Inn Express as the host hotel for our son’s wedding, the accommodations were excellent. We used over 20 rooms and the entire staff was absolutely superb. In planning the arrival and room placement, they were very patient and extremely helpful. Will and Caroline were especially helpful in the planning. The time spent at Holiday Inn Express was perfect. We were helped in every way possible, every plan we put together was perfectly executed by the staff even with the last second changes we needed to make. The front desk staff, including Mike and Jon, welcomed us and our guests and were very attentive to questions and additional requests. The staff in the breakfast area was also extremely helpful as we had lots of children – they opened a side room so we could sit together during breakfast. On Friday night we used two of their meeting rooms to host a dinner for wedding guests. Caroline and Will had the room set up for us and offered us additional help during the day of the reception. The rooms were very nice; the cleaning staff were very accommodating and were interested in our comfort. Everyone in our party complimented us on the hotel choice even though my son and his wife did the scouting and were the people responsible for choosing this Holiday Inn Express. We would whole heartedly recommend this hotel for any event, big or small, they will make you feel like you are their number one priority.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit
Top Contributor
112 reviews 112 reviews
31 hotel reviews
Reviews in 66 cities Reviews in 66 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed December 20, 2012

Having stayed in many H. I. Expresses throughout the country, I have to say this is one of their best. The property looked about a year old, but am told it is much older and that they just try to keep it looking brand new. Everything very clean, and we had a very comfortable bed in a room with wide selection of TV channels on large flatscreen TV. Room also has micowave, fridge, hair drier and computer hookup. Breakfast was typical of this chain and well stocked. Choices of complimentary USA Today and local paper in lobby. Exercise room had modern equipment in working order - didn't use the pool, but surprised to see it didn't open until 10 a.m. which negated early morning swim. Traffic noise didn't bother us - some restaurants within walking distance. We also walked around nearby block of newer homes admiring their Chirstmas decorations. Would stay again and recommend this hotel.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Columbus, OH
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 12, 2012

We've stayed at this property twice now when we are in town for golf tournaments. The hotel, the rooms, the breakfast area - all spotless. There is a slight odor of sulphur at the side door but the interior areas smelled fine. Our room was huge (queen suite) and very nice. The front desk staff is personable and friendly. The best part of this hotel, besides the hotel itself, is the location. Fast food, Applebees, a Walgreens, a gas station - everything you could need is within walking distance and a Kroger connected to the far side of the parking lot. We will absolutely stay here again - and again - when we come to Lexington!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Lexington Northeast

Address: 1780 Sharkey Way, Lexington, KY 40511
Phone Number:
Location: United States > Kentucky > Lexington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Lexington
#9 Romantic Hotel in Lexington
#16 Business Hotel in Lexington
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lexington Northeast 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Hotel Offers Comfortable Accommodations in Lexington, KY Take a Take a virtual tour of the hotel. The Holiday Inn Express Lexington Northeast is located near many of Lexington s corporate centers and horse racing facilities. Just a few miles from Lexington Bluegrass Airport (LEX), corporate travelers will find our hotel in Lexington close to many businesses. Within one mile, there are 23 major companies including Amazon.com, Coca-Cola Bottling, TAC AIR, FedEx and UPS. Within two miles, you'll find Rupp Arena and the University of Kentucky, the Lexington Convention Center and downtown Lexington.Our hotel is near the Keeneland Race Course, Red Mile Race Course is also nearby. The Kentucky Horse Park, located 10 minutes from our Lexington accommodations, offers museums and exhibits about horse racing, as well as a venue for equestrian and racing competitions. Downtown Lexington boasts museums, historic homes and unique shops. No matter what brings you to Lexington, our hotel offers guests premium amenities, including free high-speed, wireless Internet access and a free hot Express Start breakfast. You'll enjoy the lovely new rooms along with the well-equipped Fitness Center and heated pool that are open every day. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Lexington Northeast
Holiday Inn Express Lexington

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