We arrived at the Comfort Suites in the late afternoon. We were pleasantly surprised to find freshly baked cookies available. We were not happy to be checked in by a young lady who spent as much time watching a football game on the television in the lobby as she she did checking us in. I found the front desk staff to be not so friendly. No smiles or even so much as a greeting here. We were treated like we were a bother.
My husband loaded a rolling cart with our luggage- convenient - while parked underneath the covered drop off area - very convenient- while I checked us in. He then proceeded to try to find a parking space. There was not one in the entire lot. He came in and asked the girl at the front desk where he should park. She just shrugged her shoulders. He ended up parking in the drop off area. I asked the girl if the hotel was full, and she said it was not. I was perplexed about why there were no parking spaces if the hotel wasn't full. I saw two elderly couples check in while we were in the lobby waiting, and I wondered where they were going to park.
Our room was very nice. It was clean and quite spacious. The mattresses were comfortable. The heat and air is controlled by a thermostat on the wall. Ours ran continuously - probably because it was so cold outside. I did wonder if it hadn't been so cold if it would have cut off and on all night. We find it hard to sleep like that, so if you find it difficult too, you might want to ask about that. The bathroom was fine. The floor was granite which didn't seem too safe when getting out of shower or tub. Speaking of the tub, it looked as if had been painted or coated with something, because the coating was peeling off. The toilet kept clogging with just the smallest amount of toilet paper. We had to ask for a plunger both days. No one at the front desk offered to bring us a plunger (even though there were two people working). We had to get dressed and go get the plunger. More of that wonderful customer service. :(
One big drawback about this hotel is that there are no restaurants located at this exit. You have to get on the Interstate and drive several miles to get something to eat. After we ate, we came back to the hotel and did actually find a parking space.
It was at this time that we noticed that there were more than 20 cars that appeared to have been parked in the lot for quite some time. We could tell because they were completely covered with snow and had obviously not left their parking spaces. I asked the girl at the front desk about this, and she said that if a person stays one night at the hotel, they can leave their car in the lot for up to two weeks. I had never heard of a "park and fly" hotel, but this is apparently one. That is great if you are a business traveler, but not if you are a guest who would like a parking space. This hotel simply does not have a parking lot big enough to accomodate "park and fly" and other travelers as well.
Before going to our room for the night, we decided to use the business center to check our e-mail. I have used business centers many times, but I have never seen one like this. The computer on the left is right at the entrance of the room. If you are using that computer and someone else needs to enter or leave the room, you have to get up and roll the chair out of the way for them to pass. It was an odd arrangement. The other odd thing is that the monitors are attached to the walls. It was difficult to read small print like that because the counter where the keyboard and mouse rested was so far from the monitor. While in the business center both nights we were there, I could smell cigarette smoke. I knew it was coming from the office, because there was a door to the office in the business center. The first night I said something to the girl on duty about the smell. The second night I didn't even bother because it obviously did no good the first time I said something about it.
The ladies that handle the breakfast in the morning seemed very sweet. The breakfast here was the average continental breakfast. During breakfast the second morning (the day we left) I spoke to the sales manager about the problems we encountered during our stay. She assured us this was a family hotel. It really isn't. It is a business hotel. If you are in town to see the Creation Museum like we were or some other family type attraction, I would stay in Florence. It would be worth it to drive a little further to the museum rather than stay here.
Oh, and those delicious cookies we got the day we arrived. I wouldn't expect those on your visit. We thought we would get to enjoy them again the next day. When we asked about it, the girl at the front desk said, "We just make them when we feel like it."
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.