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“Nice Hotel,staff needs improvement.” 4 of 5 stars
Review of Baymont Inn and Suites Harrodsburg

Baymont Inn and Suites Harrodsburg
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Baymont Inn and Suites Harrodsburg
2.5 of 5 Hotel   |   105 Commercial Drive, Harrodsburg, KY 40330 (Formerly Country Hearth Inn - Harrodsburg bay)   |  
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Ranked #3 of 6 Hotels in Harrodsburg
Lexington, Kentucky
1 review
“Nice Hotel,staff needs improvement.”
4 of 5 stars Reviewed July 25, 2013

We where staying with a small group for our Wedding . There was all kinds of confusion with the Credit Cards and they actually accidently charged one of our cards over $2000 . Not sure how it happened , they refunded the amount and apologized for the mistake and gave us a complimentary UPGRATE to a Jacuzzi Suit . Everything was nice and clean and the Rooms where much nicer than we had expected . I have been working in Hotels for many years myself and I am very picky ,but our stay was very pleasant. I do think that the staff needs some extra training to assure that several thousand dollar mistakes will not happen in the Future.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nate P, General Manager at Baymont Inn and Suites Harrodsburg, responded to this review, August 15, 2013
We appreciate you and your wedding group choosing our hotel for the very special event in your life. We enjoyed hosting you and the fine group of people you had. We are very sorry for the confusion on the credit cards and the overcharge. We are continuously working on improving our staff and their fluency with computer transactions but sometime new technology could be a challenge. We consider every mistake as an opportunity to learn to improve. It is always very flattering to get compliments from a fellow hotelier regarding our hotel facilities, housekeeping and service quality. We are looking forward to hosting you at our hotel again.
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53 reviews from our community

Traveler rating
    13
    15
    7
    3
    15
See reviews for
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7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
follansbee
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 26, 2013

We were in Harrodsburg for a wedding, chose the Country Hearth because of its location. It was a very nice hotel, everything we were looking for. It was very clean and updated. If I were to ever be in this location again I would definately stay here.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nate P, General Manager at Baymont Inn and Suites Harrodsburg, responded to this review, August 15, 2013
We are glad we could make your visit to Harrodsburg and the wedding events more enjoyable. Thanks for staying with us and looking forward to hosting you again for a longer stay.
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Charleston, South Carolina
Top Contributor
133 reviews 133 reviews
25 hotel reviews
Reviews in 49 cities Reviews in 49 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed January 18, 2013

The room was very small but clean. Instead of having individual soaps and shampoo, there is a dispenser. There was a shower with doors instead of tub and the problem was that there was an inch of space where the doors wouldn't close. The breakfast was basic. They charge a safe fee which is so annoying! I never touched the safe, didn't care that it was there, and then I have to pay a fee for it!! If ever I know about that beforehand, I ask for a room without a safe and if they have none, they will usually waive the fee. There are not a lot of places to stay in Harrodsburg and this is not a bad deal. I did not like all the speed bumps in the lot though.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nate P, General Manager at Baymont Inn and Suites Harrodsburg, responded to this review, August 15, 2013
We appreciate you staying with us. We do have some rooms with tubs instead of shower. Please ask for it next time if preferred. We have adjusted the door guide to ensure the shower door closes fully. We do not ask people at check in if they will need to use safe or not, since it implies if they have any valuables or not. But, we are glad to remove the safe fees if the guest has not used it. Please let us know next time you stay with us. We also do not prefer speed bumps in the parking lot but we had to have it for the safety of our guests.
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Lebanon, OH
Top Contributor
62 reviews 62 reviews
18 hotel reviews
Reviews in 28 cities Reviews in 28 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 6, 2013

What you would expect for the price and location. My observations: bed was decent, soap dispenser in shower (first for me), fridge did not work (no biggie), dirty behind night stand and bed. I reserved online but when you do that it comes via fax from corporate to the location and nobody processed it. Luckily, they had plenty of rooms and the girl at the desk was friendly and helpful. If not, I would have gotten redneck with a quickness.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Nate P, General Manager at Baymont Inn and Suites Harrodsburg, responded to this review, December 31, 2013
We appreciate you staying with us! We are sorry for the delay in entering your reservation. We are connected via internet and most of the reservations do come straight in to our computer system but only booking.com reservations come by fax which sometimes takes a few minutes to transmit. We have addressed the other minor issues you experienced. You will see the difference during your next stay.
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Valley Forge, Pennsylvania
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 26, 2012

Two night stay. About what I expect for price and location. Which is to say, several amenities (breakfast, WiFi, fridge, microwave, etc.) but some wear around the edges (marks on the wall, minimum towels, slow bath drain). Nice plus+was the friendly, helpful staff.

  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lil town
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 10, 2012

We found the hotel to be very clean, very quiet, and very reasonably priced. We had two rooms. One room was a jacuzzi suite with a king bed, and the other was a double room with two queen beds. The rooms had a microwave and a refrigerator in them. The jacuzzi room was a good sized room with a pull-out sofa bed in it. The jacuzzi was very nice and huge. I especially liked the dispensers in the shower and at the vanity area loaded with soap, shampoo and conditioner and body lotions. Very nice staff that offered answers to all of our questions about Shaker Villiage and things to do locally. Also, the room rate included discounts at the restaurants closeby. We ate breakfast at the hotel...they had hot and cold cereal, muffins, waffles, bagels, toast, fruit and more. Then in the evening we ate at Eddie Montgomery Steakhouse and saved 10% off our bill and the next day we ate at Dairy Queen and saved 20% just by showing our room key.
I would recommend this hotel to anyone...and I have already done so.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethesda, Maryland
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 15, 2012

Good value. Staff were helpful and friendly. Rooms have microwave and refrigerator. Wi-Fi was reliable. We'd stay here again. And be sure to try the Mexican restaurant across the street, The Alamo. The food was excellent and freshly made. There's no elevator, so if you have trouble with stairs, ask for a first floor room.

Room Tip: There's no elevator, so if you have trouble with stairs, ask for a first floor room.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Baymont Inn and Suites Harrodsburg

Address: 105 Commercial Drive, Harrodsburg, KY 40330 (Formerly Country Hearth Inn - Harrodsburg bay)
Phone Number:
Location: United States > Kentucky > Harrodsburg
Amenities:
Hotel Style:
Ranked #3 of 6 Hotels in Harrodsburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Baymont Inn and Suites Harrodsburg 2.5*
Number of rooms: 47
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Also Known As:
Country Hearth Hotel Harrodsburg

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