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“Surprised!” 5 of 5 stars
Review of Comfort Inn Harlan

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Comfort Inn Harlan
2.5 of 5 Hotel   |   2608 South Highway 421, Harlan, KY 40831 (Formerly Holiday Inn Express )   |  
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Ranked #1 of 1 Hotels in Harlan
Batavia, Ohio
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Surprised!”
5 of 5 stars Reviewed November 5, 2014

This is my first time staying at this new Comfort Suites. I was here in the past when it was a different brand. What a wonderful hotel. The room was spacious, with a jacuzzi and very nice bath. It was very clean. The price was perfect. I would highly recommend this hotel.

  • Stayed November 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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21 reviews from our community

Traveler rating
    12
    4
    2
    2
    1
See reviews for
6
1
2
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Pelham, Alabama
Top Contributor
58 reviews 58 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed August 26, 2014

The only hotel in Harlan. Need lots of cleaning and new mattress. The hotel from the outside looks good and the rooms from the surface are pretty, but they are not clean. I moved the chair and I found a hat, so that tells you that they don’t clean. The bathroom floor was nasty and I told the front desk and they didn’t do anything. The breakfast was nasty, even the waffles were bad. They hotel is lacking better supervision on the cleaning department and the breakfast department.

  • Stayed August 2014, traveled on business
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDOSWIP, Regional Director of Sales at Comfort Inn Harlan, responded to this review, August 27, 2014
Thank you for your review of our property and we apologize that the hotel did not meet your expectations. I do hope that you spoke to our General Manager while you were at the property as I know he would have taken your concerns very seriously to ensure your time at our hotel was enjoyable. The property was completely renovated within the past year and converted to the new Comfort Inn in Harlan. We receive wonderful comments about the renovations, cleanliness, friendly staff and great breakfast, so your review does concern us. If you would reach out directly to us for further discussion, we would really appreciate it. Our General Manager's email address is ayork@hospitalityma.com and his name is Lonnie York. We do hope that the next time you are in Harlan, you will give us another opportunity to WOW you. Best Regards, Cindy Addison, CHSP, CTTP
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Lexington, Kentucky
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 16, 2014

The room was clean; but the air conditioner was so loud it kept me awake most of the night. They have no snacks for sale. I was told they are getting a small area set up to sell them. When I asked if they did, I was told I would have to go to WalMart. The afternoon desk clerk was very helpful. I was lost with no GPS and very spotty cell phone reception. I managed to call the hotel and she was so helpful and comforting. When I checked in, she told me that if I hadn't arrived within an hour she was going to try calling me back to check on me. Very nice.

  • Stayed August 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDOSWIP, Regional Director of Sales at Comfort Inn Harlan, responded to this review, August 27, 2014
Thank you so much for your reveiw of the Comfort Inn Harlan. We are glad to hear your comments on our Front Desk staff. We do have some great employees! If you are ever in our area again, we hope that you will stay with us. Safe Travels and Best Regards, Cindy Addison, CHSP, CTTP Regional Director of Sales
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Lexington
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 16, 2014

This hotel is one of very few available in my hometown, and it makes traveling with our dog possible for my husband and me. In the past, this property was owned by other hospitality companies, and the renovations made by Choice Hotels have really made this a much nicer place to stay. For the area, the rates are a bit much, but with so few choices, the rooms are bound to go. This hotel is clean, quiet, and comfortable. We will certainly stay again!

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDOSWIP, Regional Director of Sales at Comfort Inn Harlan, responded to this review, July 21, 2014
Thank you so much for sending a review of our Comfort Inn in Harlan, KY. We appreciate the kind words about our property and renovation. The staff and management are very proud of our new look and we are glad that you enjoyed your stay with us. We look forward to seeing you again the next time you are in Harlan. Best Regards, Cindy Addison, Regional Director of Sales
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Greenville, Kentucky
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 25, 2014

We will definitely stay again. The rooms are very clean. The beds are very cozy. The pool was nice and pool area clean. The breakfast was good as well. Employees were friendly and helpful. Definitely would recommend if traveling to this area.

Stayed May 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDOSWIP, Regional Director of Sales at Comfort Inn Harlan, responded to this review, June 27, 2014
Thank you so much for your review of our Comfort Inn Harlan, KY. We are pleased that you had a great time during your visit to our hotel. We look forward to seeing you again! Safe Travels and we hope that you have a great summer. Best Regards, Cindy Addison, Regional Director of Sales
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Dayton, Ohio
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 28, 2014

This was a very nice room, and clean, but the air conditioning did not work well and the TV reception left much to be desired. The AAA discount helped, but I still felt it was overpriced for the area. The breakfast was good and ready on time.

  • Stayed May 2014, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDOSWIP, Regional Director of Sales at Comfort Inn Harlan, responded to this review, May 30, 2014
Thank you for your recent review of our Comfort Inn Harlan, KY. I apologize that the air condition nor the television reception exceeded your expectations. Were you able to let one of our managers know about this situation? I know that someone from our maintenance department would have worked to get this issue resolved or we could have moved you to another room. We do hope on your next visit to our area you will give us another shot to WOW you! Best Regards, Cindy Addison, Regional Director of Sales
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Fort Knox, Kentucky
2 reviews
5 of 5 stars Reviewed April 22, 2014

Wonderful experience at this hotel. Loved the pool! Very nice employees! I would recommend looking into those pull out beds though. Kids said there was a bar in their back. Other than that it was great!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDOSWIP, Regional Director of Sales at Comfort Inn Harlan, responded to this review, April 23, 2014
Thank you so much for your review of the Comfort Inn Harlan. The staff and management appreciate your comments. We hope that the next time you are in our area you will choose to stay with us again. Safe Travels, Cindy Addison, Regional Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Harlan

Address: 2608 South Highway 421, Harlan, KY 40831 (Formerly Holiday Inn Express )
Phone Number:
Location: United States > Kentucky > Harlan
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Harlan
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn Harlan 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
At the Comfort Inn, Harlan our priority is to meet your every need and expectation! This newly renovated hotel offers spacious rooms with king or two full beds and suites that will make you feel a touch of home. We start the morning with the Free hot breakfast from 6:30am to 9:30am. Free high speed wireless internet access in all guests rooms and lobby. The Comfort Inn, Harlan is a pet friendly hotel. We understand pets become a part of the family and need to travel with their family too. However, we do ask that you sign a pet contract at check-in. Located in downtown Harlan, the Comfort Inn is convenient to the Harlan Appalachian Regional Hospital and many other business locations. The hotel is nestled in the valley of Kentucky’s Pine Mountains and beautiful year round. We are just a 45 minute drive from Middlesboro Kentucky. The Comfort Inn Harlan is a completely renovated facility with a huge luxurious indoor pool, and deluxe spa room accommodations. ... more   less 
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Also Known As:
Holiday Inn Express Harlan Hotel Harlan
Holiday Inn Harlan
Harlan Holiday Inn

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