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“Outstanding service” 5 of 5 stars
Review of Courtyard by Marriott Cincinnati Airport South / Florence

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Courtyard by Marriott Cincinnati Airport South / Florence
3.0 of 5 Hotel   |   46 Cavalier Boulevard, Turfway Rd & I-75, Florence, KY 41042-1645   |  
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Ranked #14 of 26 Hotels in Florence
Louisville, Kentucky
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
“Outstanding service”
5 of 5 stars Reviewed December 11, 2013

I can't say enough about the service at this location. Was greeted with genuine warmth and courteously. Was in town for business and the manager Anne who booked our group introduced herself and tended to every need with a smile! One of the reasons I tend to choose Marriott branded properties over the others, is that time and time again, the service is heads and tails above the others. Only nit pick I had was who ever the contractor is for snow removal and salting the parking lot, needs to learn how to operate a plow and put more salt down daily after the melting snow refreezes overnight. I almost took a couple diggers on some black ice!

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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102 reviews from our community

Traveler rating
    44
    22
    20
    13
    3
See reviews for
25
25
10
27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
OHio
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 22, 2013

Stayed at the Courtyard By Marriott Cincinnati Airport South Thursday 11/14/2013 night room 206.
As soon as we saw the ear plugs on the dresser for our usage we should have left.
The wall mounted air conditioner was very loud especially compared to our central air at home that only comes on every now and then.
The room air conditioner was on constantly, NEVER turned off. The compressor should NOT have been running, ONLY the heater as it was in the 40s outside.
At 3am I could not take the noise any longer so I turned OFF the fan from automatic (again it had NEVER turned OFF)
Now the freeway 100' from our window was overbearing.
I used my cell phone to call the front desk and ask if any of the rooms on the opposite side from the freeway were available and they said no.
What a lousy night of sleep from a supposedly 3 Star Marriott Hotel.
Ear plugs!!!!!! NEVER has a hotel offered them before.
What an awful place to stake your Marriott reputation on.

Room Tip: Be sure to stay on the opposite side from the freeway and NOT room 206
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  • Stayed November 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann W, Director of Sales at Courtyard by Marriott Cincinnati Airport South / Florence, responded to this review, January 3, 2014
Thank you for taking the time to share your experience with us. We appreciate your feedback, as it helps us improve. After alerting us to the HVAC issues, our Maintenance Engineer has inspected the unit and we have addressed the situation. Regarding Noise, we are researching solutions to this issue, and your input is valuable. We would appreciate your consideration as your hotel of choice the next time you are in the Northern Kentucky area. We look forward to the possibility of seeing you in the future.
Ann Wilson/Director of Sales
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NW Ohio
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 20, 2013

I got this hotel through Priceline.I called 3 days before our stay and requested 2 beds in our room. A nice woman told be no problem. When we arrived we were told we had to have king room with a sleeper sofa. I am currently lying on that sleeper sofa. The mattress is terrible. I am thinking of sleeping in my car. Do not use this hotel with Priceline or without Priceline. This business does not keep their word.

Room Tip: Not worth the money.
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  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann W, Director of Sales at Courtyard by Marriott Cincinnati Airport South / Florence, responded to this review, January 3, 2014
Thank you for taking the time to let us know about your experience at our hotel. Please accept our apologies for the issues you had. Communication is one of the keys to the success of customer satisfaction. We constantly strive to improve customer service and your comments will help us achieve that goal. We hope to get the chance to be of service to you in the future and regain your confidence.
Ann Wilson/Director of Sales
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Pinellas Park, Florida
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 15, 2013

One of the best experiences at a Marriott (and we stayed at a lot of them). The Staff and facilities were without fault and very comfortable and easy to get to without fighting local traffic. Be Back.

Stayed October 2013, traveled as a couple
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Elsmere, Kentucky, United States
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 11, 2013

We stayed here after two nights at Baymont in Florence and needed a NICE place and we found this place!! It was so clean, relaxing and friendly!! We ate downstairs at the Bistro watching a football game and it was GREAT!! The staff is so friendly I can't say enough, even though we were not on a vacation but a move, my family and I felt as though we were on a NICE vacation!

Room Tip: I don't think there could be a bad room!!
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Concord, North Carolina
1 review
4 of 5 stars Reviewed October 8, 2013

Good location, good staff, good internet connection. The dining options in the hotel are ok. There are better options close by. Service is ok. The day we checked in their systems were down, so had to fill in paper work for credit card information

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
64 helpful votes 64 helpful votes
2 of 5 stars Reviewed October 7, 2013

booked this hotel on the way down to florida. did not honor request for balcony. did not care if you are marriott rewards members and the male manager was unpleasant to deal with. room itself was fine...std courtyard room. it was clean and on the first floor had high ceilings. the morning staff when checking out much more pleasant...offered complimentary breakfast. price was $120.00 a night, not a great rate for this property.

Room Tip: if you are a smoker ask for 1st floor near a door.
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  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Cincinnati Airport South / Florence

Address: 46 Cavalier Boulevard, Turfway Rd & I-75, Florence, KY 41042-1645
Location: United States > Kentucky > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Florence
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Cincinnati Airport South / Florence 3*
Number of rooms: 78
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Also Known As:
Courtyard By Marriott Cincinnati Airport South / Florence Hotel Florence
Courtyard Florence
Florence Courtyard

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