My family and I were temporarily waylaid by weather on our way from Ohio to Southwest Indiana, and stumbled across this hotel by sheer dumb luck in a snowstorm. Sharon at the front desk went out of her way to assist us to secure a room, even calling in additional staff to help clean a room, helping arrange a complicated corporate billing, and even making sure my family had warm oatmeal and hot chocolate to help thaw us out and fill our hungry bellies. The facility was spartan but clean, and not at all unpleasant. The manager in the morning was equally helpful, and we were able to continue our journey without further incident. Our experience was a breath of fresh air in a world where true "customer service" seems rarer and rarer.
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- Also Known As:
- Extended Stay America Florence
- Extended Stay Florence
- Florence Extended Stay