I am NOT happy about our stay at the Days Inn Florence this past weekend. The first room(133) was not clean and the mattress was filled with bedbug larva/eggs. After trying to change the sheets and wanting us to stay in this same room I refused. We got moved to the 3rd floor where it was clean and free of bugs BUT there was no fridge or microwave. We asked for one immediately as we were in town for the Reds game and wanted to take cold drinks to the games all weekend. I used the toilet and it didn't flush right. We had the problem with the toilet all weekend and had to call maintenance twice for them to come fix it. We did not receive a fridge until almost 24 hours after we checked in and asked for it. We NEVER received a microwave. We then returned home from the night game and when we sat on the bed it tipped and we almost landed on the floor. When I spoke to the frontdesk they wanted us to move rooms again and wanted to put us in 2double beds instead of a king and a smoking room. I am highly allergic to smoke. I paid for a king bed. And on my receipt it even has there was suppose to be a fridge and microwave. at 1:30am after driving 5 hours to get to you and then go to a game the last thing you want to do is switch rooms and for the 2nd time AND knowing the problem of our first room we didn't want to have to check the 3rd room like we did the one we were staying in. So, we just dealt with the bed all weekend because the maintenance people were too "busy" to handle the bed situation. In this 3rd floor room the a/c unit fan is making a horrible noise so I had to go to a nearby store and purchase a fan that would drown out the annoying noise of the unit. When checking out I was asked "how was your stay?". I proceeded to tell the frontdesk it was the worst experience ever and the reasons why. He didn't even seem to care and followed my response with a "sorry to hear that mam" -- that's the answer I received all weekend with EVERY problem I had. That answer DOES NOT fix ANY of the problems. Not even a discount offer for all the MESS UPS! Don't say you are sorry if you are not willing to fix the issues. And don't ask how the stay was if you really don't care. I am beyond disappointed in this experience causing me to think long and hard if we EVER come back to the area again and spend the night. This disappoints me as well. We have made numerous trips to Cincinnati this summer alone and stayed. We will NO longer be staying at this hotel OR any Days Inn for that matter.
- Official Description (provided by the hotel):
- This newly renovated Florence KY hotel is located convenient to I-75/71 near the Cincinnati airport. Nearby attractions include downtown Cincinnati, the Creation Museum, Great American Ballpark, Paul Brown Stadium and Florence Water Park and more. ... more less
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- Also Known As:
- Days Inn Florence Hotel Florence
- Florence Rodeway Inn
- Rodeway Inn Florence