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“Nice Hotel” 4 of 5 stars
Review of Hilton Cincinnati Airport

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Hilton Cincinnati Airport
3.5 of 5 Hotel   |   7373 Turfway Road, Florence, KY 41042-1356   |  
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Ranked #12 of 26 Hotels in Florence
Nashville, Tennessee
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
“Nice Hotel”
4 of 5 stars Reviewed August 13, 2013

I stayed one night for work and was pleasantly surprised at how nice the rooms were and how nice the girls at the front desk were. The restaurant located in the hotel wasn't the best but overall the hotel was nice.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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277 reviews from our community

Traveler rating
    64
    67
    69
    56
    21
See reviews for
50
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131
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Any
English first
Connecticut, United States
1 review
4 of 5 stars Reviewed August 13, 2013

Quick check in/out. Attentive staff. Restaurant is nice, food was okay, service is sometimes quick and others really slow. Great location close to highway, Ohio, stores restaurants some even within walking distance.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wiltshire
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 11, 2013

Had a terrible night at this hotel. The air conditioning was very smelly and noisy. I had already changed rooms once due to the toilet continually filling up with water.
I was only here for the 1 night and arrived late, so couldn't be bothered to change rooms again, but did complain when checking out and was offered a complimentary breakfast!...I personally will not be staying at this hotel again.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton87, General Manager at Hilton Cincinnati Airport, responded to this review, August 13, 2013
We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. I will follow up with my team immediately to ensure we take all necessary steps to make sure this does not happen in the future. Thank you again for sharing.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, United States
1 review
1 of 5 stars Reviewed August 8, 2013

Staff needs a course on customer service, the carpets in the entire place need to be pulled and replaced - they could not have stunk worse. Our bathroom alone needed a good 2-3 tubes of caulk, carpets stink & place needs a total cleaning. This is probably one of the worst Hilton's I have ever stayed in... was pretty shocked at the poor staff and smell of the place..

  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asheville, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 7, 2013

Felt cared for from check-in through check out. Minus a few cosmetic flaws here and there the property looked great. Nice staff, FDesk was well trained and happy to fix my problems or go the extra mile. Would stay again. :)

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarion, Pennsylvania
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 31, 2013

The hotel staff was very helpful and easy to deal with. They have 4 computers that are very easy to use in the hotel lobby. The rooms were clean and bed was comfortable. The breakfast buffet was well stocked and the service was great.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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A TripAdvisor Member
4 of 5 stars Reviewed July 31, 2013

Great location, friendly staff, excellent breakfast buffet. First night one of the elevator was out but they fixed it promptly the next morning. The hotel was full to capacity but the staff remained friendly and professional and tried promptly to accommodate all the guest requests.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Cincinnati Airport

Address: 7373 Turfway Road, Florence, KY 41042-1356
Phone Number:
Location: United States > Kentucky > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Florence
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Cincinnati Airport 3.5*
Number of rooms: 306
Reservation Options:
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Also Known As:
Hilton Cincinnati Airport Hotel Florence
Hilton Hotel Florence
Hilton Florence
Florence Hilton

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