Upon arrival we were told the hotel was "overbooked" and that our king, non-smoking room was not available. All they had was a smoking room. Do all hotels overbook? To me, if you call and reserve a "non-smoking" room, that is what you should get. We called on the day of arrival, called the hotel directly, but were still given a dirty, smelly room. They did offer to call around and see if any other hotels had openings, but we had driven 8 hours and were exhausted. I called several hotels I could see in the area, and they were also full. We stayed in the disgusting room, all night my eyes itched and I was nauseous from the smell, even with the window open. We left before 7 am the next morning - spending less than 8 hours in the hotel. We received a weak apology at check-in, no compensation - only an offer to send somebody up to "spray the room down." Really? We travel through this area at least once a year, have stayed at this hotel in the past, but will not be staying there again.
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- Also Known As:
- Hilton Cincinnati Airport Hotel Florence
- Hilton Hotel Florence
- Hilton Florence
- Florence Hilton