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“Overbooked - no compensation” 2 of 5 stars
Review of Hilton Cincinnati Airport

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Hilton Cincinnati Airport
3.5 of 5 Hotel   |   7373 Turfway Road, Florence, KY 41042-1356   |  
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Double HHonors Points!
Ranked #12 of 26 Hotels in Florence
Milan, Illinois
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Overbooked - no compensation”
2 of 5 stars Reviewed June 10, 2012

Upon arrival we were told the hotel was "overbooked" and that our king, non-smoking room was not available. All they had was a smoking room. Do all hotels overbook? To me, if you call and reserve a "non-smoking" room, that is what you should get. We called on the day of arrival, called the hotel directly, but were still given a dirty, smelly room. They did offer to call around and see if any other hotels had openings, but we had driven 8 hours and were exhausted. I called several hotels I could see in the area, and they were also full. We stayed in the disgusting room, all night my eyes itched and I was nauseous from the smell, even with the window open. We left before 7 am the next morning - spending less than 8 hours in the hotel. We received a weak apology at check-in, no compensation - only an offer to send somebody up to "spray the room down." Really? We travel through this area at least once a year, have stayed at this hotel in the past, but will not be staying there again.

  • Stayed June 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton87, General Manager at Hilton Cincinnati Airport, responded to this review, June 12, 2012
Thank you for reviewing our hotel based on your most recent stay. Although all comments are not positive ones, we definately respect the negative comments so we can try to taylor our services to ensure 100% guest satisfaction. I do apologize for your negative experience, and invite you to contact me directly at the hotel if you would like to further discuss.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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276 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
Cincinnati, Ohio
Senior Contributor
43 reviews 43 reviews
27 hotel reviews
Reviews in 31 cities Reviews in 31 cities
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed May 29, 2012

This is one of my favorite hotels ever. It's clean, quiet and within walking distance to stores and restaurants. Their fitness center with new equipment and indoor pool is incredible!

Room Tip: You really can't go wrong with any of their rooms.
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  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington KY
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 28, 2012

The hotel was clean. Close to the airport but not close to cincinatti attractions. Restaraunt was dirty. Only 1 waitress for breakfast only 4 tables occupied and every table was dirty with dishes on them. It's a Buffett- she was not busy just lazy.

  • Stayed May 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Top Contributor
58 reviews 58 reviews
18 hotel reviews
Reviews in 35 cities Reviews in 35 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed March 26, 2012

Myself and 20 coworkers stayed there for business while in the area. Hotel is conviently located within walking distance to restaurants, shopping etc. 24 hour complimentary airport shuttle is great. The staff at the front desk, restaurant, bar were very helpful and polite. Buffett breakfast in the hotel was a little overpriced and nothing special only ate there once. Visited the bar a few times but it closes before midnight so we left there to head to Applebee's across the parking lot since they are open later. In the hotel room the sink was very low and the bathroom was on the small side & needs to be refurbished. My room was on the lobby level and was worried about hearing the cars in the parking lot which were right outside my window, the noise level was great never heard anyone in the hall way slamming doors, or anyone outside definately got a good nite sleep. Complimentary water in the rooms was a nice touch not sure if its just for Hilton Honors members or for everyone.

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton87, General Manager at Hilton Cincinnati Airport, responded to this review, April 18, 2012
Thank you for providing feedback on your most recent stay with us, it is greatly appreciated! We are always striving to reach 100% guest satisfaction, so your comments are very valuable to myself and my management team.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Top Contributor
108 reviews 108 reviews
33 hotel reviews
Reviews in 31 cities Reviews in 31 cities
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed March 15, 2012

This hotel is OK but nothing great....

Good Points

Fairly close to shopping areas and restaurants
Quiet even though its next to the freeway
Clean
Decent size rooms
Limited bar and restaurant

Bad Points

No water in the rooms
Laundry was late and they didn't replace laundry bags
No safe box in the rooms
TV didn't work very well

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton87, General Manager at Hilton Cincinnati Airport, responded to this review, April 18, 2012
Thank you for sharing your thoughts on Tripadvisor, as we like use all feedback (positive or negative) to improve your experience as our guests. We are going through a high definition upgrade on our televisions, which probably caused your reception to be not up to standard. I apologize for that inconvenience, and hope this doesn't hinder your decision to stay with us in the future.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 4, 2012

A typical US hotel. Large room with a comfortable bed. The staff were friendly but they didn't have a decent map of the area and one was pretty clueless. The breakfast was limited. It was a pretty typical US 'Continental' style with eggs and over cooked greasy bacon and tasteless pastries. I asked for OJ and never got it.

The wifi was OK not really fast enough to watch any videos on Youtube or news sites.

The sinks in the bathroom were very low. Great if you are a child but it gave me a back ache reaching that low.

It was convenient for the airport and clean, quiet and has good chain restaurants and Target, Home Depot, Best Buy close by.

Room Tip: Anything not facing the interstate
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  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton87, General Manager at Hilton Cincinnati Airport, responded to this review, March 13, 2012
Thank you for your response regarding your recent stay with us! I apologize for you experience in our restaurant, and will work with the Chef on some the items that are offered. I also wanted to let you know that we are going through an internet upgrade which will be completed mid-April which will increase our internet speed 10 times!

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 9, 2012

Always go out on their way to make me feel at home. Very good restaurant.

Room Tip: All the rooms have been upgraded, but stay away from the freeway side.
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  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton87, General Manager at Hilton Cincinnati Airport, responded to this review, March 13, 2012
Thank you for your kind words regarding the restaurant and staff - I will be sure to pass along your comments to our staff!

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Cincinnati Airport

Address: 7373 Turfway Road, Florence, KY 41042-1356
Phone Number:
Location: United States > Kentucky > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Florence
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Cincinnati Airport 3.5*
Number of rooms: 306
Reservation Options:
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Also Known As:
Hilton Cincinnati Airport Hotel Florence
Hilton Hotel Florence
Hilton Florence
Florence Hilton

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