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“Nice overnight stay” 4 of 5 stars
Review of Best Western Inn Florence

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Best Western Inn Florence
2.5 of 5 Hotel   |   7821 Commerce Dr., Florence, KY 41042   |  
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Ranked #3 of 26 hotels in Florence
Gibsonburg
Top Contributor
58 reviews 58 reviews
29 hotel reviews
Reviews in 34 cities Reviews in 34 cities
43 helpful votes 43 helpful votes
“Nice overnight stay”
4 of 5 stars Reviewed August 22, 2013

Fairly good price, very nice rooms/nice beds/nice large TV with several channels. Breakfast area was very nice. Had to have tv remote changed as soon as we got it and had to call to get pool lights turned on. Other than that, no problems nice stay for area. Close to Cincy Zoo!

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review, August 23, 2013
I wanted to let you know that your concern was addressed immediately as well, our housekeeping supervisor made it a detail cleaning task the next day so that it did not effect another guest. Without feedback as yours we cannot know where to make improvements and so we thank you for your concerns and feedback.
We are happy to read though that your enjoyed your stay and so we do hope that you come and visit again soon

Brett Rouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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279 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Anderson, South Carolina
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 22, 2013

We picked this hotel because we were told it was 10 minutes to the Great American Ballpark...they didn't lie. Quick jump on the freeway and you are in Cincinnati. Great staff, quiet room. My only complaint is the breakfast area is small and if you have breakfast the same time everyone else does you have no where to sit. Breakfast was good otherwise. We will be back!

Room Tip: We were on the 3rd floor, it was nice!
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review, August 23, 2013
Love to read that you enjoyed everything about our location and hotel. We appreciate all the wonderful feedback about your experience and I am sure our future guests do as well

Thank you again

Brett Rouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Catharines, Canada
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 21, 2013

I have learned to check reviews before I book and I was drawn to one review that described in detail their good experience at this Best Western. Our experience turned out the same: we arrived and the staff was very friendly and helpful offering a list of nearby restaurants and directions. She told us she was just getting ready to bake some more cookies. After a long day of driving, it felt GREAT to head into the outdoor pool and hot tub which were well maintained. Coffee, tea and juices were available in the lobby and a large variety of breakfast items awaited us in the morning (waffles, sausages, eggs, cereals, yogurt, bagels, toast, etc). All staff were very helpful and smiling. We only had one item we feel needs to be mentioned and that is the mold we found in the air conditioning unit. We reported it to staff and they promised it would be looked after. Other than that, we were very happy with the accommodations.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review, August 23, 2013
Thank you for taking the time and writing a review and submitting pictures. We love to see the photos of our guests impression and also experience while at the hotel; we are glad we made such a wonderful impression.

We thank you again and hope to see you again

Brett Rouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, OH
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 11, 2013

Based on the reviews I read prior to booking this hotel, I was definitely expecting something better. I would rate this hotel as an average 2 to 2.5-star experience. Here's why:

Hotel hallways were not sufficiently air conditioned, with a musty smell to them, especially the second floor. Also noticed a slightly musty smell from the room A/C as well. It was warm and humid the day of our stay.

Shower leaked on to the bathroom floor. This has apparently been happening for a while as the wall on the controls end of the tub was still under repair (unpainted, unsanded spackling) from previous water damage. The other end of the tub appeared to have repaired in the past. The tub is in dire need of a pair of splash guards. See photos.

Drop ceiling in the bathroom is dated and in need of replacement. Unfortunately it gave the room a low-budget feel. See photos.

Enough of the bad stuff. On the brighter side of things:

Staff was extremely friendly/courteous. Keep up the good work!

Easy access to I-71.

Huge TV in bedroom, although not HD. I hate when they give the non-HD channels the same aspect ratio as HD channels. Makes for a bad viewing experience, all blurry and stretched. Not Best Western's fault as I notice most hotel chains do the same thing.

Pet-friendly hotel. A per-pet fee of $15 is very reasonable.

A mini-fridge and microwave in the room.

Didn't use the jacuzzi or pool, but they looked inviting. Nice patio furniture and the pool area appeared to be well maintained.

Continental breakfast was ok. Hot items included sausage patties and gravy (no eggs on this morning). Waffle maker. All of the usual high-carb suspects were there, toast, bagels, donuts, pastry, cold cereal. Yogurt was also available.

Would I stay here again? Hmmm... I'll have to think about that...

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review, August 12, 2013
thank you for taking the time and writing such a detailed review.
We would like to take the time and mention some upcoming renovations that we hope will make your return a much easier decision:

1. you stated that you felt our ceilings in the bathroom are outdated and we agree. The renovations will begin in October, and will be providing new lighting and ceiling texture for all bathrooms in the hotel.
2. You had concerns about the bathroom bathtubs. We wanted to let you know that we are finding that the moisture issue is a problem and in the beginning of 2014, after the ceilings, we are placing in all stone lining with a more updated feel as well we believe with the new design this will allow the splashing to be eliminated.
3. We are in the process to provide HD channels. We will have a selection of 11 to choose from for a more updated approach with our TV's.

On the other side we thank you for the detailed compliments.
We just added the new microwaves and so we appreciate you sending a picture for our future guests. We also wanted to thank you for the great pictures of our TV's. They are big and also SMART tvs in which we hope you got to enjoy that added bonus during your stay.

We do hope that with our upcoming renovations, they fix your concerns and we get to have the pleasure of having you again as our guest.

Thank you for your time and pictures to our album

Brett Rouse

We hope that our upcoming renovations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Soderkulla, Finland
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 10, 2013

Great hotel near Cincinnati International airport. Friendly staff which takes care off Your stay. The hotel has made nice agreements with Cab drivers having very low flat rates to take You around. Hotel has also good service for local restaurants and attractions. Above all the accomodation is clean and good.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review, August 12, 2013
Thank you for your review on Tripadvisor.
We are happy to read that you enjoyed your stay and the accommodations from breakfast to your ride to the Airport.
We hope we have the pleasure of having you again

Thank you again for the review

Brett Rouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florence, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 10, 2013

The rooms were nice. The queen beds were very comfortable with great pillows. Even the roll away slept good. The staff could not have been more helpful. The breakfast had a wide assortment of items including eggs, sausage, and make your own waffles. When in Florence, I will stay at this hotel.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review, August 12, 2013
Thank you for taking the time and writing a review. We appreciate all the wonderful reviews and we hope that with your great experience you will be returning to visit us.

Again thank you for all the kind words and we look forward to having you as our guest again

Brett Rouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Franklin, OHIO
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 8, 2013

This particular location was placed just right for what we had planned. Dinner at a nice restaurant, shopping, not too far from Covington and the Reds game. It fit into our plans perfectly. We have to also mention that we always stay at Best Western when we have the chance. Never have had a negative experience. The girls at the desk in Florence were great.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review, August 12, 2013
Thank you for taking the time and writing a review. We love to see that you enjoyed your stay and also had an overall experience in the area.

We thank you again for the wonderful review


Brett Rouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Best Western Inn Florence

Address: 7821 Commerce Dr., Florence, KY 41042
Phone Number:
Location: United States > Kentucky > Florence
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Florence
#3 Family Hotel in Florence
#4 Romantic Hotel in Florence
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Inn Florence 2.5*
Official Description (provided by the hotel):
Located only 10 minutes south of Downtown Cincinnati on Interstates 75/71, this mid-scale hotel offers all the conveniences you would expect from a higher priced, downtown hotel for any traveler. ... more   less 
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Also Known As:
Best Western Inn Florence Hotel Florence
Best Western Florence
Florence Best Western

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