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“Good hotel, decent price” 4 of 5 stars
Review of Best Western Inn Florence

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Best Western Inn Florence
2.5 of 5 Hotel   |   7821 Commerce Dr., Florence, KY 41042   |  
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Ranked #3 of 26 hotels in Florence
GreenLeadersSilver level
Zeist, The Netherlands
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Good hotel, decent price”
4 of 5 stars Reviewed June 18, 2013

This hotel has a very nice outside pool & hot tub. The room was nice and large & the bed was comfortable. It's a bit old, not as nice as the Best Western Plus we had stayed at, but I guess that is logical. With not too much extra trouble, they could probably upgrade the hotel to a "Plus". The breakfast was "hotel normal", so waffles, bagels, eggs.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review, June 19, 2013
Thank you for taking the time and writing a review. We love to see that you enjoyed your experience at our property.
We always like to know when we are on the right path yo success, and with comments like yours we know we are accomplishing this.

Thank you again for your wonderful review and we hope to have you as our guest again

Brett Rouse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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285 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
nc
1 review
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed June 18, 2013

We've stayed at this hotel several times and never had a problem until this last trip. Seems certain prescription drugs disappeared out of the pill box; was interrupted on a Sunday afternoon by the "maintenance man" who wanted to "polish the locks" ???? On a Sunday and just what is polish the locks???? Felt violated and unfortunately, will not be staying here again. Another reason we stayed here was their offerings on their website said shuttle service to the casino -- attendants were not aware of this ammentitie and ran a copy of my printout to show to the manager....

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review, July 2, 2013
Thank you for taking the time and filling out a review on trip advisor.
I apologize for the disturbance from the maintenance man. We do bi annually cleaning and which includes polishing the interior and exterior handles of the rooms on all vacant rooms and rooms without DND on the door. We are sorry for in the inconvenience this caused you.
We are sad to see that as a continuing guest, that a misunderstanding would permit you from not staying again. We hope that you accept our deepest apologies and give us another chance.

Thank you again for the review and we do hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunedin, Florida
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 12, 2013

This was our 3rd or 4th stay at this location and once again, we were awed. The desk staff on all shifts are pleasant and go above and beyond to help. On Sunday night, when they don't usually have cookies, it was raining, so they put out hot coffee and tea and fresh cookies. What a nice touch! The rooms are always clean an d the breakfast, while simple, more than adequate. The location is convenient to Cincinnati as well as northern Kentucky and the airport, the price is reasonable...but the staff is what really puts it over the top!

Room Tip: Upper floors have less highway noise.
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review, June 13, 2013
Thank you for being a valued customer!!! On bahalf of the entire staff we would like to thank you for being a wonderful guests as well as giving us such a wonderful review.

The future guests will love all your helpful tips and insite.
Thank you again for the review it is greatly appreciated
Brett Rouse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
47 reviews 47 reviews
7 hotel reviews
Reviews in 29 cities Reviews in 29 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed June 3, 2013

We were very happy with this Best Western--location should be used as a model for other locations as in the Nashua NH one. Jill at the desk was very helpful and friendly. Room was clean and beds were very comfortable. Fresh cookies- nice touch. Breakfast was hot and good.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review, June 12, 2013
Thank you for filling out a review on Trip Advisor. We love to see that your overall stay was wonderful, you enjoyed the breakfast and that Jill was helpful during your stay. Jill wanted me to thank you for mentioning her in such a nice review and we all would like to thank you for ranking our property in such high regards.
Sorry that your coupon was not accepted Sunday. We do try to accommodate our guests as much as we can in every way possible

Thank you again for the review

Brett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florence, Kentucky
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 31, 2013

Nice place. They have a coupon in the "red book" of coupons you can pick up at rest stops on I75 which makes your stay a very good deal. The desk staff was very friendly and helpful. Breakfast is better than most chain hotels. I appreciated the location - close to I75 but not too loud. We would stay again.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review, June 12, 2013
Thank you for taking the time and filling out a review. We are happy to read that you enjoyed our discounted coupon rate.
We are also happy that you enjoyed your overall stay; it is always nice to know that we made a positive experience upon our guests lodging needs.

Thank you again

Brett Rouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, Michigan
Top Contributor
63 reviews 63 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed May 30, 2013

I spent one night at the hotel. This is a basic three star-type hotel which is well maintained and clean. The first non-smoking room I was given had a strange smell so I asked to be moved to a different room and the front desk staff readily and pleasantly agreed to move me. The second room was fine, no problems at all. The morning breakfast which was included in the room price was very good with lots of choices. Overall, this hotel with breakfast is very good value for money.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review, June 12, 2013
thank you for taking the time and filling out a review. I am sorry that you had an issue with the smell of the room but i am happy to see that we could resolve the issue for you.
Thank you for the overall good review. We hope that if you return to the area that you allow us to take care of your lodging needs

Brett Rouse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 30, 2013

Hi I am a truck driver and I stay in and review a lot of hotels. The best western in florence kentucky is very clean. The staff is extremly helpful and genuinly caring and makes sure you are comfortable and everything is yo your liking. Good hot breakfast
Great hotel. I would recomend it to anyone.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review, June 12, 2013
Thank you for taking the time and giving us a review on our property.
It is so nice to read that you enjoyed your stay and enjoyed our breakfast.

We hope that you come and visit again and thank you again for your review

Brett Rouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Best Western Inn Florence

Address: 7821 Commerce Dr., Florence, KY 41042
Phone Number:
Location: United States > Kentucky > Florence
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Florence
#3 Business Hotel in Florence
#4 Romantic Hotel in Florence
#4 Family Hotel in Florence
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Inn Florence 2.5*
Official Description (provided by the hotel):
Located only 10 minutes south of Downtown Cincinnati on Interstates 75/71, this mid-scale hotel offers all the conveniences you would expect from a higher priced, downtown hotel for any traveler. ... more   less 
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Also Known As:
Best Western Inn Florence Hotel Florence
Best Western Florence
Florence Best Western

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