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“Needs Better Management!” 2 of 5 stars
Review of Baymont Inn & Suites Florence/Cincinnati South

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Baymont Inn & Suites Florence/Cincinnati South
2.5 of 5 Hotel   |   30 Cavalier Court, I-75 exit 182, Florence, KY 41042-1645 (Formerly Clarion Suites)   |  
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Ranked #16 of 26 Hotels in Florence
MO
1 review
3 helpful votes 3 helpful votes
“Needs Better Management!”
2 of 5 stars Reviewed July 22, 2013

We arrived to the hotel and had to wait in line to check in because the clerk that was helping the people in front of us kept saying how the computers crashed and she usually doesn't work there so it's taking her longer than expected, blah blah blah. The kicker was that she was that she was on her cell phone the whole time while checking people out. When arriving to the room, we noticed we only had 2 towels. We went back to the counter and asked for 2 more and they said they didn't have anymore. The rooms themselves weren't horrible for the amount of money paid. We woke up the next morning and went down for breakfast. The breakfast was not at all what we expected. They were out of orange juice, apple juice, and milk. They only had a few pastries sitting out and didn't have any forks. When we asked about more milk/juice and forks, the same lady that checked us in went on and on about how she wasn't supposed to be there and she was gonna quit her job if the manager doesn't switch her back to the other hotel and they left with her nothing, she's the only one there so she can't go out and get juice or forks, and again she was on her cell phone the whole time!!! What kind of worker who works with the public is supposed to be on their cell phone????!!!! I don't even know her name but she had no business working there, that's for sure. And the funny thing was, an old man started opening up cabinets in the breakfast area because the clerk wouldn't and he ended up finding a whole box full of forks. Wow......

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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286 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Newport
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2013

Nice hotel, especially for the price. Clean rooms and a good outdoor pool. Fifteen minutes from Downtown Cincy

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eaton
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 17, 2013

3 rooms later...went from non smoking to smoking room, a/c never did cool down room, cable on back of TV broken...WOW what a night..and now waiting on Baymont to do something...getting run around...

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Florence/Cincinnati South

Address: 30 Cavalier Court, I-75 exit 182, Florence, KY 41042-1645 (Formerly Clarion Suites)
Phone Number:
Location: United States > Kentucky > Florence
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 26 Hotels in Florence
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Baymont Inn & Suites Florence/Cincinnati South 2.5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Clarion Hotel Florence
Florence Clarion

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