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“Great end to a rocky start” 4 of 5 stars
Review of Microtel Inn & Suites by Wyndham Florence/Cincinnati Airport

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Microtel Inn & Suites by Wyndham Florence/Cincinnati Airport
2.0 of 5 Hotel   |   7490 Woodspoint Drive, Florence, KY 41042   |  
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Ranked #5 of 26 hotels in Florence
Pittsburgh, Pennsylvania
1 review
“Great end to a rocky start”
4 of 5 stars Reviewed June 18, 2013

We arrived late in the evening, a half way point to our final destination. The hotel was booked and though our reservation specifically asked for a non-smoking room and we called several times to confirm, when we got there they gave us a smoking room. With young children in tow (one with allergies) I was, needless to say, incredibly upset. But in no time, Chris was making attempts to deodorize the room, the manager, Tasha, called me from home to apologize. Our room was costs were refunded and they even held a room at another hotel in case we wanted to leave.

Chris and Tasha were so kind going out of their way to make our short stay better...they gave new meaning to southern hospitality that night... and we will most certainly be back next time we are passing though.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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289 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Guntersville, Alabama
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 15, 2013

Not only did we get a really nice room for a reasonable price but included in the price was free passes to a beautiful putt-putt golf center right next door and a discount for a meal at a wonderful BBQ restaurant on the other side. All within walking distance. We had a great time and a memorable evening. The room and the staff were great. The only down side was the very heavy and clumsy neighbor above us. Didn't stop stomping around until 12:30.

Room Tip: Get a room on the upper floor!
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 15, 2013

I booked a "suite" at this hotel, as we have young children and prefer to sleep in a separate room. Imagine our surprise when we entered a room that had two queen beds with a counter and sink between them. Assuming there was a mix-up with our reservation, we went to the front desk, where the young lady actually had to go up to the room to assess what we had. She informed us that the room was a "suite" and they had no other rooms available. I think Microtel corporate needs to buy a dictionary, because "suite" by definition means more than one room. Adding a sink, mini fridge, and microwave to a standard hotel room does not make it a suite, it makes it a room with a kitchenette. I was unfortunately unable to find another hotel in the area with available rooms, so we were stuck. Our room was a nonsmoking room, apparently located right next to a smoking room. Therefore, the entire room and hallway smelled like a dirty ashtray.

The room itself, though not a suite, was clean enough but dated. There was a padded window seat with a pillow at one end; I can only assume this was intended for one person to sleep in, as the room description claimed to fit 5 people. Of course, it was rock hard and there were no linens for it. Oh, and it was on top of the air conditioner. How in the world could anyone sleep there? We were given a rollaway bed with a repulsively dirty mattress, but it was late and we were too tired to ask for another. We made do for one night but couldn't get out fast enough in the morning.

I should have known the price I was quoted was too good to be true. We are in the Cincinnati area with some frequency and will never stay at this hotel again. I am, quite honestly, shocked by the number of 5-star reviews of this place and am starting to question whether I can trust Tripadvisor users to guide my hotel choices in the future.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Mill
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 11, 2013 via mobile

This place has a golf course next door and you can rent clubs. Plethora of great resturaunts in the area. Only thing it does not have is a pool. Great selection of brekfast stuff in the am. Awesome running trails nearby too. Close to the airport and van service. Perfect!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
5 of 5 stars Reviewed June 10, 2013

I find this hotel to be very nice in all categories. All of the staff are great and the hotel as a whole is very clean and well maintained.

The van service is prompt and the drivers are first rate.

The managers name is Tasha and was a delight to meet and seems determined to make sure your stay is perfect down to the very last detail.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
1 review
5 of 5 stars Reviewed June 10, 2013

This is the place to stay for either business or pleasure. Clean, well kept, and maintained, hotel. Great location near several restaurants, with nearby shopping, and entertainment. The staff is exceptional. The General Manager, Tasha, will personally go out of her way to insure you have a pleasant stay.
Overall, very highly recommended.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Juan Capistrano, California
Top Contributor
68 reviews 68 reviews
28 hotel reviews
Reviews in 37 cities Reviews in 37 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed June 8, 2013

We were traveling cross country and arrived in Florence, KY needing a place to spend one night. Microtel had easy access and parking which was important because we were towing a travel trailer. Our room was large and clean with comfortable beds. The free breakfast was decent, much better than the typical "continental" . It included eggs, biscuits and gravy, cereals, juice, coffee, and more. The staff was very friendly and helpful. It was a "no frills" accommodation but turned out to be exactly what we needed. They gave us a discount coupon at City Barbeque, a restaurant that was a 5 minute walk from the hotel and that place was great!

Room Tip: We were given a room on the first floor that was ADA accessible...walk in shower. It was very nice...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Microtel Inn & Suites by Wyndham Florence/Cincinnati Airport

Address: 7490 Woodspoint Drive, Florence, KY 41042
Phone Number:
Location: United States > Kentucky > Florence
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Florence
#3 Business Hotel in Florence
#6 Family Hotel in Florence
Price Range (Based on Average Rates): $
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Florence/Cincinnati Airport 2*
Reservation Options:
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Also Known As:
Microtel Inn & Suites Cincinnati Airport Florence Hotel Florence
Microtel Inn And Suites Cincinnati Airport Florence
Microtel Florence
Florence Microtel

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