We arrived late in the evening, a half way point to our final destination. The hotel was booked and though our reservation specifically asked for a non-smoking room and we called several times to confirm, when we got there they gave us a smoking room. With young children in tow (one with allergies) I was, needless to say, incredibly upset. But in no time, Chris was making attempts to deodorize the room, the manager, Tasha, called me from home to apologize. Our room was costs were refunded and they even held a room at another hotel in case we wanted to leave.
Chris and Tasha were so kind going out of their way to make our short stay better...they gave new meaning to southern hospitality that night... and we will most certainly be back next time we are passing though.