We recently stayed four nights at this Homewood Suites in Florence, Kentucky. We had a family of 5 adults and two children and stayed in a one bedroom suite. We found the suite to be roomy, clean and able to meet all of our needs. We had a full kitchen with dishwasher, full fridge, garbage disposal, two burner stove(electric) and a microwave. We used the pull out sofa bed in the living room as well. All appliances were in working order and had no issues with the room or any feature in it including the furnace/AC. The pool area was perfect as we enjoyed it every evening with our family. My little boy made new friends every night he went down to swim. The pool may have been a little cool for some but you got used to it in a couple minutes. The hot tube was roomy with a constant temp of 94 degrees. The towels on some occasions ran a little low because of the volume of people and all one would have to do is contact the front desk and more would be provided.
I did use the workout room and it was of average rate. There were three treadmills, one elliptical, one bike, and various bar bells of increasing size to 50lbs. The machines did have tvs on them and you had to get headphones from the front desk to listen to them, but they did work and were a good benefit to have while working out. Water is provided along with towels and a large flat screen tv is in the room as well. I would of like to of seen more weight machines of some sort but I was able to do my hour of cardio and some free weights when I needed to.
The morning breakfast was good but by no means over the top. Several hot items changed each morning and then you had a smaller choice of cereals, bagels, and toast if that was more appealing to you. Milk, juice and coffee were also available. It filled me up and met my need for the morning.
The high point and most appreciated item this Homewood Suites offered was the evening meal between 5-7p. Each night the meal rotated and definitely is something that this family has never experienced before at a hotel chain. I have been to a hotel where they serve evening snacks but never a complete whole meal with dessert and bottomless alcohol drinks for FREE!!! This "managers reception" is definitely alone worth staying in a Homewood Suites M-Th nights. The two beers on tap were Goose Island and Bud Light, there were also 3 different styles of wines for those who would rather sip on wine verses beer. The food each night was just fabulous and it was all you could eat. Definitely this meal each night saved my family atleast $75 on going out to eat.
The staff atleast to my family was helpful but not overly interactive. They could use help with their customer relations but I was never not answered or assisted when I asked. I would agree with other reviewers of this hotel that a "good morning" would be nice at breakfast but it isn't something that is expected.
Check in for us was simple and fast, no issues, no problems. Room was clean when we returned everyday from our activities so no issues with the cleaning crews either. I would gladly and probably will return to this hotel and I will definitely look for a Homewood Suites if we are staying anywhere throughout the week from here on out. This Homewood Suites definitely gave us the right impression for the first time staying in one. There is room for improvement, but that doesn't take away from the pleasurable experience we had.