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“Meals make the suites a real value” 4 of 5 stars
Review of Homewood Suites Cincinnati Airport South-Florence

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Homewood Suites Cincinnati Airport South-Florence
3.0 of 5 Hotel   |   1090 Vandercar Way, Florence, KY 41042   |  
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Ranked #1 of 26 hotels in Florence
Elgin, Illinois, United States
1 review
1 helpful vote 1 helpful vote
“Meals make the suites a real value”
4 of 5 stars Reviewed March 28, 2013

We stayed in one of the 2-bedroom suites. We are a family of five, and we had two grandparents along. A single suite allowed us all to stay together. The hot breakfast was good, not great. The evening meal was quite reasonable, and you do have a small kitchen if the meal is not to your liking. Overall, our family saved at least $50 per meal, making it a great value for us. The staff was helpful, but not overly friendly or approachable. The indoor pool was clean and available. The small exercise room had limited free weights, three treadmills, an elliptical, and a bike--all good equipment.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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284 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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English first
greenbacks
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed March 26, 2013

This relatively new-looking property has a number of maintenance, security, and service issues that seem to be indicative of poor management and/or owner oversight.

1. Upon check-in, I informed the front desk clerk that I had two separate reservations: one on HHonors points for the 1st night; and one I was paying for out-of-pocket for the 2nd night. She said she understood, but only coded the keycards for 1 night. I had to make a trip back down to the desk when my cards didn't work the 2nd night. When I complained, a different clerk offered some excuse about having to check me out and back in for the 2nd night. (Even if this were true, why wasn't this explained to me at check-in?)

2. While at the desk for the above issue, I mentioned that the back door to the hotel does not lock. It's supposed to require a key card to enter, but it does not latch (see pictures). I was told that the hotel had "ordered some parts" but that the manufacturer kept sending the wrong ones. That statement indicates hat the door had been like this for a while; apparently, guest security is not a top concern for this hotel for it to have lingered for some time.

3. I also mentioned that my daughter accidentally used the wrong door trying to enter the building. The door she used is an external storage area door at that same end of the building. I told the desk staff it was also not locked (another security concern). I basically received a puzzled look. The following morning the door was still not locked. (See photo.)

4. In the early hours of the morning, a beeping noise woke us up. After getting out of bed and searching through our belongings, we figured out it was the room's A/C unit. I called the front desk and was told by the clerk that it beeps when the filter needs to be changed. Thankfully, she came up, opened the unit with a screw driver, hit a switch to silence it, and apologized for the issue. (If this hotel had followed a *schedule* to replace filters before-hand, we wouldn't have been awakened 2 hours before our planned time.)

5. Lastly, the morning we were packing to check out, I noticed the ceiling fan over the bed had two broken light bulbs with exposed wires. (See photo). I can just imagine someone reaching up to pull the fan chain and accidentally getting zapped. (Reported to the desk shortly before we left.) If their housekeeping staff followed the industry-standard process of turning on every light in the room to ensure they were all in working order each time they clean the room, this would have been noticed.

In summary, there were a number of issues - more than should be expected for a 2 night stay. However, the thing that stands out in my mind as the most egregious problem is the staff. Except for the apologetic clerk who silenced the beeping A/C, the staff seemed mildly annoyed throughout our stay. Even at breakfast, the workers never bothered to say "good morning" or otherwise acknowledge any of the guests. One of the servers stood leading against the doorway while staring off into space for a few minutes as guests continuously served themselves.

Room Tip: Stay somewhere else.
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2013

When we arrived we asked to see the 2 bedroom suites. The staff was very nice to show us several of their available 2 bedroom suites and let us choose the one we wanted. The suite was so nice and had loads of room. The staff was excellent, very friendly and helpful to answer any questions. The person working the meals was also very nice and friendly. We loved that they had dinner in the evenings. That really helped with the expenses of our trip. The only down side was that the breakfast left a lot to be desired. It would be nice if they had more choices in the mornings. I would definitely recommend this hotel (it looks so new and clean) and will be staying here again when in the area.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indiana, United States
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 14, 2013

I stay here every time I'm in the area, when I can get a room (often sold out). Even when sold out they have been able to get me a room as a Diamond Honors member. On one recent stay I became very ill during the night. I supposed to check out that day but there was no way I could. They extended my stay and the staff even brought medicine, Sprite, and crackers to me. The staff here is great. The rooms are clean. The food is not great but it is free and okay for a quick snack if you don't want to go back out.
I've only ever had one problem, 2 time I've stayed I didn't have hot water in my shower.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Smyrna, DE
Top Contributor
76 reviews 76 reviews
24 hotel reviews
Reviews in 36 cities Reviews in 36 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed February 6, 2013

I've stayed at this hotel on several occasions in the past 2 years. They are a nice option in the Florence area and their two bedroom suites offer lots of room for the money. Hot breakfast and limited dinner buffet included with the price. Beds have been comfortable and everything is generally is good working condition, but the hotel is starting to show some wear in the rooms. Two issues have cropped up in the last two visits: Bedspread on both occasions have had stains on them. I don't see how the management team allows these to be placed back on the beds, clean or not. Also, strong smell of cigarette smoke on the 4th floor, both coming off the elevator and in the bathroom (clearly someone trying to hide their habit). In any event, not a great lasting impression.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Clearwater, Florida
Top Contributor
103 reviews 103 reviews
19 hotel reviews
Reviews in 47 cities Reviews in 47 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 27, 2013

When I am in Cincinnati on business and have an early flight out of CVG, I always check the availability at this location. The rooms are the best and new. They all have a DVD player and some have a deluxe full body shower. The breakfast and dinner are typical for Homewood. This hotel targets those with flights out of CVG.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ohio
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 23, 2013

This hotel was absolutely awesome. My daughter reserved a 2 bedroom suite for her family and my husband and myself to celebrate Easter, and my fiftieth birthday. The staff was wonderful, very friendly, very helpful, and even surprised me just after checking in with a bottle of wine for my birthday! I had a wonderful time here, as did everyone else. It truly helped create a wonderful memory.
The suite was excellent: rooms were super clean, beds were comfortable, bathroom nice, kitchen area was nice well. The layout was roomy and comfortable feeling. We also had our dog with us, pets were allowed. He was the talk of the elevator and the front desk every time we came down stairs.
Overall, I give this hotel a five star rating- excellent customer service, clean, comfortable furnishings, fantastic hot breakfasts in the morning.
I would highly recommend this hotel to anyone looking for a nice ,comfortable, reasonably priced, home-feeling place to stay.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Cincinnati Airport South-Florence

Address: 1090 Vandercar Way, Florence, KY 41042
Phone Number:
Location: United States > Kentucky > Florence
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Florence
#1 Family Hotel in Florence
#2 Romantic Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Cincinnati Airport South-Florence 3*
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Also Known As:
Homewood Suites Cincinnati Airport South-Florence Hotel Florence

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