Stayed for 3 nights in a 2 bedroom suite and an additional King room while visiting the Creation Museum. Very nice hotel but lacking somewhat in service. After the first night we were gone all day and returned to the hotel at 5:30 PM only to find that our room had not yet been cleaned. In fact, the cleaning person was in the middle of cleaning the room at the time returned. We were tired and ready for a shower and dinner but had to wait another 45 minutes to get our room back, at 5:30 in the afternoon. And, he rushed the job, did not even empty the trash. Went to the front desk for help and asked to see a manager. Was told she was not on property but would contact me the next day. Next day I had to seek her out. Her response was, sorry, I will look into it. Never heard another word. What happened to 100% satisfaction promise?? We were gone again all the next day and returned to a clean room at 5 PM this time. Also, no TV listing/directory in the room, weather station was unavailable and the Spa was broken/out of service.
- Also Known As:
- Homewood Suites Cincinnati Airport South-Florence Hotel Florence
- Homewood Suites Cincinnati Airport South-Florence Hotel
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