Back to Springhill suites for a stay while visiting relatives in nearby Covington. I was given a room on the first floor right next to the door that goes into the parking lot. So I had to hear that click and lots of foot traffic in and out all night. As being a Marriott member I have all my Favorites marked in my file. However, this time around I got none of them. I always have marked....High floor, early check in, extra pillows and extra towels. Out of the 4 I got 1. Extra pillows. I did arrive later than I usually do, so the early check in wasn't needed.
The hotel was a madhouse. I'm sure that had a lot to do with it being the holiday. But the hotel front desk should have been ready for that. The hotel was taken over by one huge family that made it impossible to enjoy a cup of coffee in the lobby. They were loud, wore way to much perfume and stunk the place up as I had heard other guests make the same remarks about the perfume. They would meet down in the lobby and make the whole place just crazy. And getting to the front desk for service was impossible. I called the front desk to ask a question and when they didn't pick up I walked down there and turned right back around. I could see why. One person behind the desk was trying to handle everything. Too bad.
But the room was comfy. Clean and well stocked. The A/C cranked it out as it was really hot that weekend. The breakfast in the morning was great as long as you got down there before some of the families staying there. As they assumed the food for breakfast was theirs to take after eating. So instead of taking a banana or something for later, they'd just clean out whatever they could get their hands on. No class.
I know this was no fault of the hotel what so ever. BUT, not having enough help is not cool. But I will stay there again, as I love the hotel, it's location and the reasonable price of the rooms.
- Also Known As:
- Springhill Suites Cincinnati Airport South Hotel
- Springhill Suites Cincinnati Airport South Hotel Florence
- Springhill Suites Florence
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