Booked this hotel for return trip from Florida to Canada. The selection was based on TA's exemplary reviews. I think we were in the wrong place. Having left Orlando Florida at 5am and arriving at 10pm we were met by two rather unpleasant employees. The other family travelling with us had their room given away and were treated terribly. They were accommodated but a family of four was placed in on a King size bed and a single pull-out was difficult. We then arrived for breakfast 15 minutes prior to 7am opening. We were kicked out from the area and a curtain was pulled as they were accommodating a soccer team staying in the hotel. The family we travelled with received a full refund for the utterly poor service they received.
I am still shocked with the poor customer service in this establishment. I would think twice before staying in this hotel....
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- Also Known As:
- Springhill Suites Cincinnati Airport South Hotel Florence
- Springhill Suites Florence