I stayed at this hotel on saturday on points. Granted my stay was free, but that should in no way lower my expectations of the service i should receive. The rooms are a great size, but that's really about the extent of the good. My cabinet where the living room sink was had water stains under it, there was a pink cup already in the cabinet when we arrived. There was a bug on the wall above the entry way leading to the living room. When my husband asked for extra towels, one of the maids said she saw him with towels already and refused to give him more. There was a hand towel in the bathroom when we arrived with a big stain on it. The breakfast was REALLY limited, and lastly my shower head was disgusting. I work for a hotel, I don't go out of my way to speak badly about other properties, but if my hotel was like this I would definitely want a guest to tell me!! I'm really disappointed about my stay. I will say the guy in the morning was very polite, the manager whom I spoke with was very upset about what I told him and immediately wanted to go to the room to see what i was talking about. And though the guy in the afternoon who checked us in didn't say anything to ME about the breakfast hours, pool hours, etc.....he was nice and friendly with the people after me. :/ I also heard another guy complaining about his 3 day stay when i was getting in the elevator. I really hope this stuff gets addressed. Sorry to speak so badly about this hotel.........but I can't say I was impressed at all.
- Official Description (provided by the hotel):
- New management, newly remodeled rooms. We are right off 275 towards the Cincinnati Airport (2 miles from the airport). Just 5 minutes from many shopping facilities and restaurants. Just 20 minutes from the casinos, 5 minutes from the Turfway Park Race Course, 10 minutes from Main Straus in Covington, 15 minutes from downtown Cincinnati. ... more less
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- Also Known As:
- Baymont Inn Erlanger