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“Very nice hotel” 4 of 5 stars
Review of Courtyard by Marriott Cincinnati Airport

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Courtyard by Marriott Cincinnati Airport
3.0 of 5 Hotel   |   3990 Olympic Boulevard, Erlanger, KY 41018   |  
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Ranked #3 of 9 Hotels in Erlanger
Matawan, New Jersey
1 review
“Very nice hotel”
4 of 5 stars Reviewed October 9, 2013

The room service was very nice. They keep everything very clean.
They change the towels, clean bed every day. The breakfast is awesome. They keep 2-3 days in the weekdays and give wine, some food to eat in the evening.

Stayed March 2013, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Courtyard by Marriott Cincinnati Airport, responded to this review, October 10, 2013
Thank you so much for the positive feedback! As a Marriott branded hotel we strive to provide great guest service and try to positively impact each and every guest. We hope your stay with us again soon!
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82 reviews from our community

Traveler rating
    18
    39
    15
    8
    2
See reviews for
23
11
6
29
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • German first
  • Any
English first
Raleigh, North Carolina
Top Contributor
139 reviews 139 reviews
22 hotel reviews
Reviews in 43 cities Reviews in 43 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed August 15, 2013 via mobile

I was traveling with co-workers and had business in this area. The Courtyard is conveniently located to the airport and our place of business so we gave it a try. What a nice surprise. The staff is fast and friendly, the rooms clean and well kept, and the bistro downstairs provided a nice, affordable breakfast to start each day. They serve Starbucks too! I found the room rates to be reasonable and I will stay here again when I return.

Stayed August 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Courtyard by Marriott Cincinnati Airport, responded to this review, August 17, 2013
I'm so glad you and your co-workers had a wonderful and productive stay! Our staff strives to go out of their way to positively impact each guest they encounter. We look forward to seeing you and your co-workers again very soon!
Thank you so much for your feed back!
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Near Chicago
Top Contributor
77 reviews 77 reviews
12 hotel reviews
Reviews in 28 cities Reviews in 28 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 3, 2013

Spent just one night, but enjoyed it.

When we got in we wanted to have a drink prior to a business function, and was surprised to find a full bar in the lobby, with very personable staff.

The next morning, we had a quick breakfast. Nothing fancy, but it worked well or what we wanted.

Good hotel at a very reasonable rate compared to downtown Cincinnati.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Courtyard by Marriott Cincinnati Airport, responded to this review, July 9, 2013
Spent just one night, but enjoyed it.

When we got in we wanted to have a drink prior to a business function, and was surprised to find a full bar in the lobby, with very personable staff.

The next morning, we had a quick breakfast. Nothing fancy, but it worked well or what we wanted.

Good hotel at a very reasonable rate compared to downtown Cincinnati.

Stayed June 2013, traveled on business
We are so glad you were able to take advantage of our Bistro. Its a great concept that many of our guests enjoy. We hope to see you again soon!!
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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 28, 2013 via mobile

I really rested after my long days. Liked the gym, you cam change the radio stations and watch TV while you fit yourself.
I also saw people enjoying the swimming pool.

They had the perfect pillow for me.

The service was great too!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisaedwardscvg, General Manager at Courtyard by Marriott Cincinnati Airport, responded to this review, July 1, 2013
Thanks so much for the nice feedback, we are glad you enjoyed the newly updated fitness room and bedding! We hope to see you again soon!

Jim MacFarlane
General Manager
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Lakeland, Florida
Top Contributor
117 reviews 117 reviews
52 hotel reviews
Reviews in 55 cities Reviews in 55 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed June 15, 2013

Updates have been done to the lobby area and ongoing maintance has been done to the rest of the facility. All activities in the hallway were audible in our room. The drapes in our room looked good when we arrived, but upon further inspection had huge, multiple tears. No free breakfast. No free coffee in lobby. Bedding was torn. Workout room was in above average shape. Overall was ok, nothing special.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisaedwardscvg, General Manager at Courtyard by Marriott Cincinnati Airport, responded to this review, June 26, 2013
Thanks so much for your comments and feedback, we will continue to do our best to improve every guest's stay. The lobby recently went through a complete remodel and the Starbucks and Bistro in the lobby has been a hit, Courtyards do not offer free breakfast because we find many guests prefer a better room rate and tend to choose a made to order fresh breakfast versus a full buffet. We do offer complimentary coffee in the morning in our lobby along with newspapers and free internet stations. We are sorry you missed that! The rooms have brand new mattresses, flat screen TVs and also curtains but somehow we missed the tears in the sheers- thank you for pointing that out and we will replace them! The fitness room does have all brand new equipment.
Overall, we hope you enjoyed your stay and will come back!

Jim MacFarlane
General Manager
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Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 14, 2013

Overall I left pleased and happy I chose to book this hotel. The lobby is beautiful, with a nice dining area and good quality computer stations. Pool and exercise room were average. I didn't like how they are separated by a glass window but hey that's just one person's opinion. Room was passible. Kinda small and their gummy snacks on the floor near the foot of the bed, even though we had just walked in the room for the 1st time. Overall I would come back no problem.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisaedwardscvg, General Manager at Courtyard by Marriott Cincinnati Airport, responded to this review, June 26, 2013
Thank you so much for your feedback and I am so sorry we missed a housekeeping item, our staff usually never misses things like that but we will be extra careful and appreciate you letting us know. We love the remodeled lobby and space too and glad you enjoyed it. The fitness room has all new equipment and does have a clear view of the indoor pool and whirlpool however we will take into consideration maybe frosting the glass for some privacy, thanks for the suggestion, we will see what the options are!

Hope you come back and stay again!
Jim MacFarlane
General Manager
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Cincinnati, Ohio
2 reviews
5 of 5 stars Reviewed May 28, 2013

My girlfriends and I brought our daughters for a mini stacation. Anna in the sales department was amazing and she helped us with rooms, pricing, activity ideas. The rooms were immaculate adn although needed some modern updates in the rooms the bedding was brand new and so were the mattresses (yep germaphobe moms checked). The pool was fantastic and the moms got to have Margaritas while the kids ordered the best cookie ice cream treats. We will be back!!

Room Tip: ask for a room close to pool!
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisaedwardscvg, General Manager at Courtyard by Marriott Cincinnati Airport, responded to this review, June 13, 2013
Wow- thanks so much for the feedback and we know Anna enjoys taking care of our clients and guests. We are thrilled you enjoyed our drinks and treats and had a great weekend! Please come see us again soon!

General Manager
Jim MacFarlane
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Cincinnati Airport

Address: 3990 Olympic Boulevard, Erlanger, KY 41018
Location: United States > Kentucky > Erlanger
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 9 Hotels in Erlanger
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Cincinnati Airport 3*
Number of rooms: 120
Official Description (provided by the hotel):
**NEWLY UPGRADED! Beautiful and refreshing...new lobby and bistro added. Its a New Stay! For outstanding comfort and service look to the Courtyard by Marriott Cincinnati Airport- located just 2 miles from the Cincinnati/ Northern Kentucky Airport (CVG) and 10 miles from downtown Cincinnati. Our Erlanger hotel is within minutes of major corporations including Toyota, DHL, P&G and Kroger, as well as two conference/ banquet centers- the NKU METS Center and Receptions Banquet Facility. Perfect for the business or leisure traveler, our hotel offers rooms with either a king size bed with sleeper sofa or two double beds and spacious ergonomic work areas. All guests enjoy free wireless internet, relaxing in our indoor pool and breakfast/dinner is available at the Courtyard Bistro, we have Starbucks in the lobby for your convenience. Plan your next meeting in our 780 square foot conference room or executive boardroom- our on-site catering makes planning a breeze. Also perfect for families our central location and packages to area attractions including the Creation Museum and Newport Aquarium put you in the middle of the action. ... more   less 
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Also Known As:
Courtyard By Marriott Cincinnati Airport Hotel Erlanger
Courtyard Erlanger
Erlanger Courtyard
Erlanger Marriott

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