We were on our way back from Spring Break, and couldn't find a hotel anywhere in the Nashville area. We called this Best Western while still well South of Nashville. After trying to call direct several times with no answer, and a phone menu system that seemed to loop, we gave up and called the Best Western 1-800 reservation number. We reserved 2 rooms, since we were also traveling with friends, who were about an hour behind us. We gave a credit card, etc. to hold the rooms. When we arrived, all seemed well, since they were aware there were two rooms in our name, etc. They even gave us the choice of rooms (one had a Jacuzzi, which didn't matter all that much since we were arriving late and leaving early).
Comments on our experience:
Let me start by saying that I am not what would be considered an extremely picky or particular person. I can roll with most things, but do expect cleanliness and good customer service. To start, this hotel had a less than desirable, musty odor. Oddly enough, it had no elevator. When we got to the room it was very dated and very dingy. If you've been in a hotel room that you don't want to walk around in your bare feet, this was one of them. Everything just didn't seem clean. I don't usually do this, but I actually pulled down the sheets and looked for bed bugs (not sure if you can see them, but I felt it necessary to look). The next morning the breakfast was not bad, and served in the pool area. The pool was very murky/cloudy.
Comments on our friends' experience:
They arrived an hour later than us (about 1:00 am). The front desk staff could not remember which room they had given us (how does that happen?!), so they asked one of their friends who was hanging out there to go up and knock on our door (at 1:00 am); they told the friend to just say "housekeeping" if we answered. Although we never heard them knock, they eventually figured out that we were in the room. Just in case, they took our friends to their room, which did not have a number on the door. When they went in the room, it looked like housekeeping had started to clean it, but hadn't finished. Please keep in mind that they knew we were coming for 3-4 hours! Our friends decided that the bedding had been changed, and as far as they could tell, the bathroom was cleaned, and it was 1:30 am, so they just made the best of it.
I would have rated this hotel "poor" if it hadn't been for our friends' experience. As a result of this experience, we have decided to start staying at a different brand of hotels. I realize that all chains have their "good" and "bad", but in the last year, our experiences have just been too inconsistent with Best Western.
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- Also Known As:
- Best Western Elizabethtown
- Best Western Hotel Elizabethtown
- Elizabethtown Best Western