We had the occasion of staying at this particular hotel twice within a couple month's span. The first time was horrible and I'm not sure why we decided to give them a second chance. But I'm mildly happy that we did stay for a second time as it was a much better experience.
Trip 1 - June 2012
We arrived and went to check in, the hateful desk clerk mentioned by others, gave us a room that was not just near the lobby, it opened into the lobby! When I said that we had asked for a "quiet room" and not one that opened into the lobby of a sold-out hotel she became even more rude. She said that there was no indication in our reservation that we had asked for a quiet room and that the room offered was all that she had since "your group has the hotel totally full". Problem with that statement was that we were not with a group and that when I made the reservation on-line, I did make the quiet room request. When I mentioned this to her, her head almost blew off. She then lectures me on the fact that I needed to put in "special" requests at the time of making an on-line reservation etc. etc. She then gives us a room on the first floor which was ok but across from the indoor swimming pool. The room had a funky smell (dogs??), an inch of dust on the furniture, carpets were dirty, someone elses clothes left in the dresser drawers, two hangers in the closet, noise from every room around us and above us so no soundproofing, and dogs EVERYWHERE!!! I like dogs but it was a bit unnerving that everytime we left or came back to the room, people with dogs were outside the hotel, in the lobby, in the hallway, EVERYWHERE. The final straw for this stay was a raucous party outside our door which was outside the indoor pool late at night even though the pool supposedly closed at 10 pm. The front desk person had to have heard it. I eventually called to complain and to her credit, she did come down and ask the group to disperse. All in all, very unhappy with this stay.
Trip 2 - Better Experience - July 2012
Two months later, we braved staying in this hotel a second time simply because it was $50 cheaper per night than the Fairfield, Comfort Suites, Hampton, etc. Can someone explain to me why hotel rooms in Etown are more expensive thanLouisville & Lexington but the quality is much worse? But I digress.
This trip, check-in was great. Different desk clerk was friendly, asked if we needed anything else, offered us cookies baked at the hotel, told us where our room was located, etc. Everytime we entered or exited through the lobby she acknowledged us. The service was like night and day. The room was a quiet one and on the third floor! Didn't see a single dog in the halls this time or the lobby. Room was clean. None of the problems from the first visit with cleanliness. AC a bit noisy but worked well which was good since it was 90+ degrees during our stay. Refrig/microwave combo nice to have in the room for soft drinks, etc. Beds good, not great, but good. Decent pillows and linens. Nice flat screen TV with lots of cable channels! For the price, it was good.
One odd thing during this visit......first full day at the hotel, no one cleaned our room. The dirty towels were removed but no new ones left, beds not made, bathroom not cleaned, etc. I had to ask for towels at the front desk and when she asked why, I told her we had none. She seemed puzzled. Day 2, same thing happened. Looked like the owner (Mr. Patel) was the housekeeping staff since he collected the dirty towels or maybe they didn't have enough towels so they had to wash what they had and replace them once done. But this does not explain why the room wasn't cleaned at all. We had no tissues or TP since it ran out quickly and no extras were left for replacement if you needed it between cleanings.
A few of other observations.......you might not see these things if you only stay one night......
1. The room decor needs updating.
2. What kind of hotel has a "dresser" with only two drawers? How is a family staying more than one night supposed to prioritize who gets to use the drawers? There was room for four drawers like dressers in most hotels, but this one had only two. Saving money perhaps?
3. The flat screen was great. However, move the mirror attached to the wall from behind the TV so that you can use it.
4. Not enough staff. It is clear that they have a skeleton crew working at the hotel. Again, trying to save money?
5. Breakfast was marginal. Danish and bagels were cut into 1/4ths. Cups for juice/milk were the size of paper cups you would use in your bathroom for rinsing. There was a hot waffle maker though and cereal.
I don't want to seem nitpicky because like I said, it was $50 cheaper than hotels right next to it but, it appears that so many corners are being cut that it felt at times like a Motel 6.
- Also Known As:
- La Quinta Elizabethtown
- Elizabethtown La Quinta
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