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“Ok for the evening.” 3 of 5 stars
Review of Quality Inn & Suites

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Quality Inn & Suites
2.0 of 5 Hotel   |   2009 N Mulberry St., Elizabethtown, KY 42701 (Formerly Comfort Inn Elizabethtown)   |  
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Ranked #7 of 17 hotels in Elizabethtown
Ackley, Iowa
Senior Contributor
21 reviews 21 reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
“Ok for the evening.”
3 of 5 stars Reviewed yesterday NEW

Made a reservation to stay one night on our way to Mammoth Cave. When we arrived there was a man waiting in line at the desk and nobody was behind the desk. After standing and waiting for a bit we asked him if he knew where the clerk was and he said he thought that he was helping a customer. We waited for approximately fifteen minutes before the clerk returned. He smelled very strongly of marijuana. We got checked in and went to our room, only to find that we were sent to a dirty room. There were cigarette packs laying around, towels scattered about, unmade beds, trash piled in corners, etc. I picked up the phone and called the front desk to inform him that the room he sent us to was either being used or wasn't cleaned. He set us up in another room. The new room was clean. We had a good nights sleep. The outdoor pool and pool area was clean and I like that they have grills down there to use. The breakfast was ok but did not offer much.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Service
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27 people have reviewed this hotel

Traveler rating
    5
    12
    7
    3
    0
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10
7
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6
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Chicago IL
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our entire team stayed here for a week for a baseball tournament. With my family there were 3 of us in the king suite. The pluses are: the king bed, pillows & linens were comfy. The room was a decent size. The fridge was larger than average for a room fridge. The lobby area was nice and the breakfast area is a decent size. There was usually coffee though not great quality. The pool, pool deck and patio area are all good sized and the gas grills were a great bonus for cookouts. The downside: our hallway in the 600 section stunk of cigarette smoke though this is a non smoking hotel. The bathroom is TINY with no shelves for your toiletries and no extra towel bars. The stucco wall in our bathroom was noticeably dirty & the tile was old. Truly in need of remodel. The free breakfast choices were average and appeared to be the same each day. Our room keys acted up at least once creating the need to turn them all in and obtain new ones. In general the staff was nice and accomodating except the one night manager - who came out to the pool one evening and padlocked both gates without a word while a large group of us were on the patio. There were obviously belongings on the pool deck and chairs and on past nights, no one locked us out in the fashion. A shout out to Bobbi on the housekeeping staff who was very nice & friendly & took good care of our room for us. Summary: worth the value if you have to stay more than a single night. If you see the marquee has "Welcome Select Travel Teams" and you are traveling on business, I'd probably pick a different hotel because yes, it will be filled with LOTS of children!

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Winter Park, Colorado
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
Reviews in 31 cities Reviews in 31 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed June 4, 2014

We are staying in Elizabethtown for work, and there aren't many hotel options. For some reason, the hotels in this area are pricey. We picked this one based upon reviews. This is a typical Quality Inn - nothing fancy (i.e, no granite counter tops) but adequate. The room we had for the first few days on the ground floor was dark and a little depressing. We also had no maid service. When we had wet towels, we had to go to the front desk to get new towels. However, we talked to the general manager, Jeffrey, and he moved us to a room on the second level that is much nicer. Thank you, Jeffrey. It has a vaulted ceiling and better light. We have a king-sized bed, refrigerator, microwave and a nice work desk. The maid did knock on our door and asked if we needed anything. We're staying here for two weeks, so we are happy for the new room. I have tried the fitness equipment. The room is small, but there is a treadmill, bike and a small array of free weights. I did not try the pool, but it is large, and I saw someone cleaning it. Thankfully, there is a laundry room. We checked in on a Saturday during a tournament of some kind and every hotel in the area was full of loud families. The lobby was really noisy, but the hotel really can't do anything about that. Fortunately, the kids were not loud at night, and we never really heard them coming or going. The breakfast is adequate with eggs, sausage, waffles, cereals and the usual continental offerings. You can pick up a USA Today. The staff is very friendly and eager to please. There are plenty of chain restaurants within a quarter mile, and one very good Indian restaurant called Namaste, if you like Indian food. The location is right off the interstate.

Room Tip: Ask for a king suite in the 600 level. Avoid the ground level 500 section.
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  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 29, 2014

We found this hotel from using the coupon book (from the rest stops). This place was really nice. Very very clean & large rooms with high ceilings. The beds were super comfy. I liked that it is on the other side of the buzy section of Elizabeth Town. We ate at craker barrel. The workout room is very nice. The pool is great too. We will definitely be back to this hotel. ** The staff was also very very good** Our Chihuahua loved it as well...lol :) You should stay here!!!

Stayed May 2014, traveled with family
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Plainfield, Indiana
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 18, 2014

We spent 2 nights here and while the hotel was ok, I probably wouldn't stay here again. We did not have any maid service. No fresh linens and no made bed. The hotel seemed to be fully booked due to a youth baseball tournament. Breakfast started at 7am but the hotel only had one thermos of regular coffee and it was empty by 7:10am. Had to wait 15 minutes for another thermos of coffee. The breakfast area was very small. Our room was a king bed and normally a room has a comfortable chair but our room had only a desk chair.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_ky129, General Manager at Quality Inn & Suites, responded to this review, May 23, 2014
I want to thank you for taking the time to fill out a review for our hotel. We value your response and we use this tool as a way to strive towards perfection. I do apologize for the inconveniences that incurred while you stayed with us. We want all of our guests to have the best stay possible and to provide them with down home relaxation. If that is not provided, we will do everything possible to accommodate your needs. If there is something that we can do for you to make your stay more relaxing/memorable, let us know and we will be happy to accommodate you.
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1 review
5 of 5 stars Reviewed May 13, 2014

Hotel was right off the highway, clean and close to downtown Elizabethtown, Kentucky. Hotel staff was friendly and helpful. Room was clean and comfortable. Free WiFi access. The pool was closed when I stayed here.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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gm_ky129, General Manager at Quality Inn & Suites, responded to this review, May 23, 2014
Thank you very much for your words of kindness. Our staff works hard in order to provide a clean, safe, and memorable environment for our guests. I am also now happy to say that we currently have our swimming pool open as well as our ping pong tables and cornhole boards. The next time you are in the area, come stay and swim with us! Once again, Thank You for being our guest!!!!!
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Grand Haven, Michigan
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 29, 2014

We stopped on the way from MI to FL. We did not get in until late so I can't speak to the amenities as we basically just slept, showered, ate and left. The property was close to the highway, the room was clean and beds were comfortable (although I am not picky and can sleep most anywhere). I did not notice road noise at all. The room was quiet. Shower was hot. Breakfast was the standard fare. Nothing too fancy here, but we'll stay again.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_ky129, General Manager at Quality Inn & Suites, responded to this review, May 23, 2014
Thank you for submitting your review. We appreciate your review and your stay with us. Although we are not a Marriott or Hilton Hotel, our staff takes great pride in our hotel and our guests. We strive to give our guests quality service and provide them with a quality product. We appreciate your stay with us and we look forward to seeing you again soon! Thank you for being our guest!
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Additional Information about Quality Inn & Suites

Address: 2009 N Mulberry St., Elizabethtown, KY 42701 (Formerly Comfort Inn Elizabethtown)
Phone Number:
Location: United States > Kentucky > Elizabethtown
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 17 hotels in Elizabethtown
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
Official Description (provided by the hotel):
Guests of this Elizabethtown, KY hotel are invited to enjoy various amenities, like free hot breakfast, a free newspaper, free local calls and free coffee. This pet-friendly hotel also has a seasonal outdoor pool. Business travelers will appreciate conveniences like free wireless high-speed Internet access in all rooms and access to copy and fax services. All spacious guest rooms include refrigerators, microwaves, coffee makers, hair dryers, irons, ironing boards and cable television with free HBO on 32-inch high-definition televisions. Suites also come with sofa sleepers. For that special occasion, be sure to ask about the luxurious jacuzzi suites. King rooms feature large work desks and recliners. Large outdoor courtyard, seasonal pool, and outdoor grills available for guests use. ... more   less 
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Also Known As:
Comfort Inn Elizabethtown Hotel Elizabethtown
Elizabethtown Comfort Inn

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