We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wouldnt recomend staying here” 2 of 5 stars
Review of Suly Resort and Spa

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Suly Resort and Spa to your Saves list
Suly Resort and Spa
3.0 of 5 Resort   |   Jl.Cok Rai Pudak, Br.Yangloni | Ubud, Gianyar Bali, Peliatan, Ubud, Bali 80571, Indonesia   |  
Hotel amenities
Ranked #3 of 4 Hotels in Peliatan
Write a Review

229 reviews from our community

Traveler rating
    65
    79
    47
    20
    18
See reviews for
39
81
31
5
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 2, 2012 via mobile

This is a training school for local underprivileged children. Yes, your stay will be contributing to a worthy cause, perhaps that alone will encourage your booking. However, for someone looking for relaxation and privacy, this is not the place for you. The staff organise everything in a great way, but there are too many of them and there is LOTS of teenage chatter and singing early in the morning and throughout the day. I used the spa, where a young lady awkwardly watched me undress and then proceed to practise her English during my relaxing massage (which it was not).
The resort itself is in a beautiful setting, yet rice fields mean a lot of flies, also typically Ubud does not enjoy the good weather of the Balinese beaches as frequently. The pool is not heated, and mostly freezing cold (no one used it during my stay) and the second pool was out of use and looking very murky.
I chose to stay here even though the "resort" was miles out of Ubud centre as another reviewer had said there was a free taxi shuttle. It's worth noting that this does not apply to Balinese holidays (where you are marooned for a day without transport, restaurant or cafe) and the taxis do not go into town early enough to catch the coach tours (that leave at 8:30 am). Drivers will offer you tour services but won't encourage other guests to join or organise a whole tour, prices should be negotiated, as they will ask you for as much as they dare.
I picked this hotel as it was a mere $50 for a spa resort! I realised this was hugely overpriced and left early (check cancellation terms!!) The only hotel I have ever left early!

  • Stayed August 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ajikBadungBali, General Manager at Suly Resort and Spa, responded to this review, May 28, 2014
Thanks for choosing our resort and we apologize for any inconveniences you might have had.
We took your feedback as a mean to improve our service and we'll make sure this never happens again

warm regard
Mr Gusti
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 2, 2012

I was fortunate to stay at Suly for 2 weeks, volunteering as a teacher every afternoon. Even though a month has passed I still miss it! Some reviews of Suly seem a bit confused by the program so I would like to explain it: Suly Resort was founded to give rural Balinese children a chance to get an education, get good jobs, and improve their lives. The founder grew up without much, but her family raised itself up through education. As such, she always dreamed of bringing education to others. The hotel supports an adjacent high school which feeds, uniforms and educates nearly 150 students each year. (In Bali, high school is incredibly expensive so most rural children never attend.) After class each day the students run the hotel reception, restaurant, laundry, housekeeping and spa to learn hospitality skills. They study English, Chinese, Japanese and practice Indonesian and Balinese. Although competition for jobs in Ubud is high, the school has a nearly 100% placement rate and the founder gives college scholarships to top students. As a result, Suly has more applicants than it can ever accommodate.

Suly is not for the traveler looking for a 5 star resort hotel experience; it is for the traveler who wants an authentic connection with Bali and is willing to ignore some small inconveniences to get it. I personally was looking to escape the touristy environment in Bali and interact with real people. Working with my students I was moved by how hard they worked and studied - imagine being 17, never having eaten in a restaurant yourself, and trying to waitress and manage customer needs in 4 languages! On the first day of class, I asked each student what they wanted to do when they grew up. Many wanted to manage restaurants or hotels but they all said "I want to make my family proud." It was touching to say the least. Of course, they are also very funny and LOVED to laugh, act out little scenes in English, and play games. I miss them.

In regard to the hotel itself, it is not perfect, but having stayed in high end cookie-cutter hotels many places in the world, I actually think its kind of awesome. The grounds of the hotel are large and wild, with big stone fountains and statues, huge green plants, and old Balinese architecture. I stayed in the volunteer dorms which were brand new, clean and lovely (I am not sure how the other rooms are). The pools are clean and well kept. One of my favorite memories was going for a swim out by the rice fields and talking with one of my Buddhist students as he cleaned the little Buddhist temple beside the pool where he and several others meditated daily. It struck me that this was really home for them.

Anyway, you can tell I am a big fan because I feel like I had a wonderfully unique experience I could never recreate at any other hotel - but I do have to warn you that things do not always run smoothly so if you have to have things perfect it may not be for you. The service will be slow, the van may forget to pick you up, the kids may not be able to understand you and may look at you with wide-eyed confusion when you try to complain. But if you are patient and open, you can have an experience unlike any other while putting your tourist dollars to work directly for an unbelievably effective cause. Its not often that any of us can do that.

  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
makati
2 reviews
Reviews in 2 cities Reviews in 2 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed September 2, 2012

If you want to feel the spirit and depth of Bali, this is the place to be. I HIGHLY recommend this hotel. It's affordable but livable. I really love this place. Friendly staff. Good food. I'm surely coming back!

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
T_diddy
Top Contributor
104 reviews 104 reviews
44 hotel reviews
Reviews in 47 cities Reviews in 47 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed September 1, 2012

The first thing to notice was how beautiful the grounds are. Stone carvings, lush plants and trees, gorgeous buildings... The grounds are set far enough back away from any roads so there is no noise from the loud beeping traffic.

The second thing to note, if you didn't already know, is that the resort is staffed by children. From reception to the spa to housekeeping, children will be ready to help you with a smiling face. They are extremely polite and are always a pleasure to deal with.

We were a little unfortunate in our timing to stay here (Late August 2012) as one of the two pools was emptied out and out of order for most of our stay, and there was some construction taking place in our block of rooms. This meant we could hear drills and hammers banging away throughout the day. This hopefully won't last too long and others won't have to be woken up with such noises. I suppose it has to happen some time...

The room overall was fine. The bed in our standard room was great (room 203). AC was a little noisy but the cool air outweighed the noise. The room was tidied daily with two bottles of water provided for free. Basic things such as a fridge, tv (with HBO, Nat Geo, Disc etc.) and kettle. The bathroom did smell a little bit, as well as it being really small. Body wash and shampoo were provided. We had free breakfast included with the room.

There are two main wifi routers (free) around the resort and overall the internet was great.

The location is about a 10 minute drive from the centre of Ubud and there are free shuttles throughout the day. If you fancy a walk it is doable if it isn't too hot, and a taxi at any other times outside of shuttle hours is fairly cheap.

There are two restaurants; a main large one and a smaller one to the back of the resort. Our experiences with the second smaller restaurant weren't very good. They never had any change to give us when we paid and this resulted in them running around the resort looking for some while we stood and waited. The larger restaurant proved to be great overall, some of the dishes being great, some not so much but still edible.

The spa was a little overpriced (a massage costing 200,000 compared to in town where it can be 70,000). Especially when you consider that it says they are trainees, it should be cheaper.

There is a nice restaurant directly next door, and another restaurant and a deli/shop the opposite way (about a 3 minute walk).

There are meditation and yoga classes every day for around the same price you'd pay at home (UK, Aus, US).

Overall the place was a great stay. You can make it a relaxing retreat with massages, yoga etc. The staff are amazing and are always smiling and polite.

I'd stay again and recommend others to stay (providing the construction is completed, but this won't last forever so I'm trying to be unbiased and not let this affect the review too much).

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denpasar, Indonesia
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed August 31, 2012

We stayed there for 1 night on August. First, most parts of the building look old. The hotel lobby and rooms are at the back while the front building is tourism school. From parking we have to walk a couple minutes to get to lobby. The hotel is sorrounded by garden, and ricefields view at the restaurants, that makes it nice.

Check in was quick, they gave us a voucher of 10 minutes free massage for 1 person only ( but we did not take it). We stayed in room #308, the standard one, the floor is spotted and it is really not looking nice. They should remove the spot. Our room view was like overlooking the garbage disposal, nothing to see but the old building across. It's really terrible.

The hotel had 2 restaurants and 2 swimming pool. We chose to book the hotel because we saw a nice swimmingpool on its website, but unlucky the pool was under maintenance. A bit dissapointed. But it's OK they have another one.

The hotel location is about 5-10 minutes from the heart of Ubud by motorbike. If you stayed here you better have your own vehicle/motorbike so you can explore Ubud on your own, though the hotel provide free schedlued shuttle to the town,like 4 times a day.

We did not like the breakfast menu,it was buffet breakfast (Indonesian food) and the food were yellow rice, bean sprouts cooked with carrots,fried chicken. IT is good that they had toast/bread,sliced steam potato and scamble eggs so we had that for breakfast instead.

The summary is : the building is old need repairmen, the hotel furniture also old, they should also pay attention to the back of the hotel as it is very dirty and full of garbage. Also the staff should at least have uniforms or at least dressing tidy and good appearance.

If you stay for 1 night, it's good but if you intend to stay up to 3 or 4 nights with budget $40-$50 better go explore other options which are so many in Ubud.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lecco, Italy
Senior Contributor
45 reviews 45 reviews
31 hotel reviews
Reviews in 34 cities Reviews in 34 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 30, 2012

A little bit far from the city, but free shuttle bus is provided 4 times a day.
Room clean and spacious, equipped with hairdyer.
Friendly staff.
There are two restaurants, one with continetal breakfast and the other with just 2/3 options (pancakes, fruit salad..) but you cannot choose where to have breakfast, and i didn't get why.
Value for money (42$/night with breakfast).

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Suly Resort and Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Suly Resort and Spa

Address: Jl.Cok Rai Pudak, Br.Yangloni | Ubud, Gianyar Bali, Peliatan, Ubud, Bali 80571, Indonesia
Location: Indonesia > Bali > Ubud > Peliatan
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
Ranked #3 of 4 Hotels in Peliatan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Suly Resort and Spa 3*
Number of rooms: 62
Official Description (provided by the hotel):
The name of the resort is based on a concept of the word "Suly“, which means many beautiful reasons. Suly Resort, Yoga and Spa is a fully functional resort with 62 rooms and cottages, restaurant, café, bar, swimming pools, yoga, Spa, art and cultural activities, tours, transport and other butler services. SULY RESORT, YOGA AND SPA is set amidst the 2.8 hectares of land surrounded by lush green rice paddies that enhances the serene beauty of the resort. Within its premises is a rich garden with all its flora creating ambiance of relaxation and rejuvenation. The resort offers 62 well designed rooms and cottages to cater guests from all levels and categories, from young backpackers to family vacation, couples getaways and honeymoons to group retreats and seminars. What’s unique about it is that Suly Resort is also a training ground for High School students that have been selected to attend for free due to the fact that they come from underprivileged families from remote villages mainly from Bali and the other islands of Indonesia. The Bali Global foundation gives these underprivileged children a great opportunity to become professionals in the fast-growing hospitality sector. Suly Resort, Yoga and Spa support Bali Global Foundation by operating a boarding school located in one of Suly properties in Bali, where High School education,room and board are provided for free. In return, the students take ownership of the resort by training in the various departments to attain an added set of trade skills while they attend High School. Suly Resort generates the funding to pay for the students lodging and education with its hotel operations, to make it fully self-sufficient without any monetary donations taken from external sources. The school prides itself in an ‘all for one philosophy’, taught to the students, everyone helps one another. In some cases the students have furthered their studies on a scholarship programs at University level. Upon graduation after gaining experience in the workforce many return to Suly and the Bali Global Foundation to share some of their new knowledge with the current students. The Resort also runs other enterprises which are created for the students to run. A laundry, a café, organic gardens where produce is sold in local markets. The money generated from these mini enterprises are paid out as a salary to hire graduate students and part of the income goes into the project of setting up more schools and projects of this kind in other areas of Indonesia. Suly is a friendly place with a genuine village feel and plenty of character. Best of all, one is surrounded by smiling grateful students who strive to provide you with service on par with five star resorts. Grateful for an opportunity in life to provide a better standard of living for themselves, their families and their community. If you are looking to make a difference in this world and be a witness to the amazing opportunities these teenagers are given, here is a place that welcomes your support with open arms. Come, visit and enjoy the Suly experience. A way to empower the less fortunate, is not by giving donations but by building skills. As the the saying goes, “Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime.”. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, TripOnline SA, Despegar.com, Agoda, HostelBookers, Odigeo and Tingo so you can book your Suly Resort and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Suly Hotel Gianyar

Owners: What's your side of the story?

If you own or manage Suly Resort and Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.