At first sight, this hotel looks as if it will be the delightful experience that others here have described, but I did not find it to be so. The prevailing service attitude here is, 'This is a country house; take it or leave it.' For example, it is not possible to get two keys for a room. That this might be inconvenient for two independent sharers was not acknowledged by the staff--that's how it is, and others manage, why can't you?
Another potentially more serious problem is the absence of screens on the windows or air conditioning in the rooms. The heat even in a UK summer means that windows need to be opened, but that means that any number of wasps and bees and flies will enter the room, as was obvious from all the dead bodies on the carpet when we entered the room. I spent the first half hour bee chasing to render the room insect-free, but again the attitude of staff seemed to be to shrug. Each time the room was serviced, more bugs entered the room. Another guest at the hotel had a severe beetle problem, which she first discovered when putting her foot into a slipper at 4 a.m. only to find beetles inside it. The hotel supposedly called the exterminator, but he didn't do an effective job, because the next morning, she was still able to produce a glassful of squirming beetles (which she thought were cockroaches, but I know they were not). See attached photo) That explains the beetle that I saw in my room, which must have tried to escape treatment. The staff admitted the problem, but to my mind were not nearly helpful enough in resolving the problem.
A less serious irritation was the absence of a breakfast buffet, which meant that choice was greatly restricted and therefore boring. The quality of the food was fine. Cherries in the drawing room were delightful, but all the time I felt as if staff were not welcoming and barely tolerant of guests' requirements. So even though the grounds are beautiful, and the rooms well appointed, I would not return.
- Also Known As:
- Horsted Place Hotel
- Horsted Place Lewes
- Horsted Place Hotel Lewes
- Official Description (provided by the hotel):
- Horsted Place is situated on the A26 just south of Uckfield. Originally a private family house, it is now a luxury country house hotel set in landscaped gardens with extensive views towards the South Downs. A grade II listed Victorian gothic mansion, it has original architectural features designed by Pugin and historical links to the British Royal Family. The fine dining, AA 2-rosetted restaurant offers modern English cuisine with freshly prepared seasonal local ingredients whenever possible. Afternoon teas (served on the Terrace in summer or in front of the Drawing Room fires in winter)are extremely popular. There is a croquet lawn and hard tennis court and guests also have use of the spa and leisure facilities at the East Sussex National, 2 minutes away by car. ... more less