I came to Cincinnati with my son for a WEEK of medical appointments at Cincinnati Children's Hospital. Initially, I unknowingly booked a hotel that is 30 minutes from the Bernet Ave. location of Cinci Children's and closer to another campus of the hospital. Therefore, we needed to change hotels to be closer to the Bernet location. After calling Holiday Inn Riverfront, in Covington, KY, and explaining our situation, the manager was very nice and even agreed to give us free breakfast each morning since we were receiving free b'fast at our previous hotel. After reading reviews I expected the hotel to be nice because it supposedly won some type of remodeling award. I was very disappointed. A popular quote in '08 was "...putting lipstick on a pig." That's the way I felt about this hotel. It looked as if they painted and put down some new carpet. Otherwise, nothing impressive, just average (3 star AT BEST). I had many complaints regarding safety and service: (1) The first morning we awoke in the hotel the fire alarm started sounding throughout the building. My son and I immediately walked down to the lobby from the 4th floor. On the way out we asked an administrative-type employee, with a walkie-talkie what was wrong. He said he didn't know and continued walking past us. Never urging us to leave for safety purposes. When we got to the front of the hotel, it was clear that no guests were being evacuated. Yet they did not know if there was/was not a fire in the building. Working in government and other public places throughout my life, I have never seen a situation in which a fire alarm goes off, continually (for at least 15 minutes) and no one is evacuated from the building. What a safety issue! (2)The only morning we ate breakfast here, it took almost 10 minutes for ANY employee to emerge from the kitchen in order to get us something to drink. I finally had to go to the front desk and they called the kitchen (there were approximately 8 other customers in the restaurant at the time. We had appointments and didn't have inordinate amounts of time to wait around. After we finally got service, it was my understanding there were not enough employees in the restaurant/kitchen and the one waitress was pulling double duty. Terrible service! (3) Every morning someone comes and slides a newspaper under the door. You might think "Well that's great! A newspaper!" It would be great if they didn't wake me up, every morning, sliding the paper under the door. 3) I asked that the paper NOT be placed under my door. The manager insisted he would make sure of it. But lo and behold, the next morning and the next, they woke me. Yet other papers were in the hallway, not under the door. We even placed a towel at the crack. They kept shoving until the towel was moved! 4) On our final night we wanted to make sure all of the charges were paid and we would not have a delay when we were leaving. The female desk clerk was rude and curt 5) The hotel is RIGHT BESIDE a raised TRAIN TRACK and Interstate 71/75. (6) There were hairs in the shower (7) There were a lot of "shady looking" people on the streets and the hotel is just a few blocks from an "undesirable area." (8) I wrote my first review before the end of the last night of our stay. Had I known I would fall in the bathtub due the fault of the hotel, I would have waited to write this after I returned home. I was in the shower (bathtub/shower) shaving my legs and merely held the bar in the shower to readjust my stance. As I did, the ENTIRE BAR came OUT OF THE WALL. I am not obese and I did not grab the bar with force...it was only secured with a screw approximately 1" long (I have pictures to prove it!). I was not injured but this could have been very serious. I could have hit my head or seriously injured myself. This was a serious safety violation! There was absolutely NOTHING SPECIAL about this hotel. I found the service to be slow and don't believe there were enough people working at the hotel to properly maintain it. I would NEVER stay at this hotel, again. I did not feel safe and was not relaxed and comfortable. There are many other hotels for near the same price, in the same area that I wish I had seen prior to this one. I did not see the Marriot Courtyard just next door, but I would certainly look at it before I EVER stayed here again. P.S. I have been a member of tripadvisor for approximately 6 years and traveled all over the US and Europe. This is the ONLY NEGATIVE review I have EVER WRITTEN!
- Official Description (provided by the hotel):
- The Holiday Inn Cincinnati Riverfront hotel is located in the heart of Covington, Kentucky s business and entertainment district. Our Cincinnati hotel is within walking distance of downtown Cincinnati and features free downtown Cincinnati parking and free wireless high-speed Internet access.The Holiday Inn Cincinnati Riverfront hotel is the place to stay when attending famous Cincinnati and Northern Kentucky events, such as the WEBN Fireworks, Oktoberfest, Maifest and the Flying Pig Marathon. The Holiday Inn Cincinnati Riverfront Hotel is the perfect place for your Northern Kentucky and Cincinnati weekend getaway. A centrally located Cincinnati hotel on the Ohio River, we are a Cincinnati Reds hotel near Great American Ballpark and a Cincinnati Bengals hotel near Paul Brown Stadium. We are also near MainStrasse Village, Newport on the Levee, the Newport Aquarium and the Cincinnati Zoo. The Holiday Inn Cincinnati-Riverfront hotel is also a favorite among companies such as Ashland Marathon, Duke Energy, UPS, P&G, Sara Lee and Kroger because of our close proximity to their offices and Cincinnati s central business district. ... more less
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- Also Known As:
- Holiday Inn Cincinnati Riverfront Hotel Covington
- Holiday Inn Covington
- Covington Holiday Inn