Stayed here for 7 nights and 8 days over the holidays. When we got to our room we thought it was the wrong room because there was a big stack of dirty dishes right outside the door. Those dishes sat there for a full 24 hours even after we called the front desk. We rented a 2 bedroom suite for our family of 4. When we arrived the room was freezing!! The next day maintenance came to fix the problem and told us that none of the heat in 2 br suites was working well. We looked at another room but the furniture was broken and the carpet eas very badly stained. The carpet in the hallways has been replaced and is nice but the carpet in the rooms is old and stained and the furniture is outdated. They charge $14.00/day to self-park or $24/day for valet. The breakfast is okay as most Embassy Suites but over the Holidays it was too busy for the few people working and poorly maintained. Housekeeping did a good job one day out of 8. One day they removed the dirty towels and did not leave clean ones, did not vacuum or empty the trash. Most days was only slightly better. Room service was surly and slow althought the food was okay. We called at 9:30PM to have them come pick up our tray from the hall and it was still there at 8AM when we went to breakfast and still there at 10AM when we went out to visit friends and family.
AS a Hilton Diamond member I stay in a lot of these hotels and this was near the bottom of my experiences with Hilton. The Homewood Suites' in Sharonville or near the airport are both better run and better values. I will stay at the Hampton in Wilder, KY before staying here again. Very, VERY disappointing!
The one plus was a great river view and the view of Downtown Cincinnati at night was beautiful. However it does not come close to making up for all the problems at this place.
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- Also Known As:
- Embassy Suites Hotel Cincinnati
- Embassy Suites Covington
- Covington Embassy Suites