I have stayed at Lake Cumberland many times in the past 20 years. Love the resort. However, I recently reserved a cabin for a business meeting like I have doen so many times before. The first nights total for the cabin was charged to my bank the day I made my reservation (this was not a hold on funds) When plans changed and I called to cancel the reservation I was told that the new policy was that you had to cancel SEVEN days in advance. I was calling 5 days prior. This was never explained when i was talking to the reservation staff. Finally I had to leave a message with the "manager" to see if they would consider giving me a refund. I have yet to hear from the manager! I love the resort and think it is beautiful and well kept, however, the new policy has really left a bitter taste in my mouth. Not quite sure I will be back.
- Also Known As:
- Lake Cumberland Hotel Burnside