I booked online for travel plans and everything went smooth the first week. The office staff was friendly and helpful. Housekeeping was good, until the second week. They cleaned the room lightly when they did. (I was a housekeeper for several years, I know what should be done and what shouldn't be done for customers.) The office informed me the housekeepers need to service the rooms at least every three days. The second week, I left the room and they were cleaning the room RIGHT NEXT TO ME. I made eye contact with the lady and said good morning when I left my room. I went on my merry way, and when I came back my room was not cleaned, bed not made. Fine. This actually happened once the first week I was there too, and it wasn't the afternoon yet. It was around 10am. A few days later I was sleeping and housekeeping unlocked the door. I said I didn't need anything. They shut the door, and unlocked the door again and tried to force the door open. That made my stay kind of freaky and disappointing. Other weird things that happened, during my first week, a few days in the front desk called my room and said they were sorry I was unhappy with my room and wanted to know if I still wanted to move to a new room. I never made a complaint about my room. If I was going to complain about my room, the only thing I would say is I wouldn't recommend staying here during the winter. The gap under the door makes the cool outdoor air seep into your room, and the heater didn't get past cold. I ran it for at least an hour and a half. Overall average experience. It didn't suck until a few days before I left, but that was reflected in the tip. Good place to stay on a tight budget. 24 hour subway, waffle house and taco bell within walking distance. It served its purpose.
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- Also Known As:
- Econo Lodge Brooks
- Brooks Econo Lodge