We stayed one night, on our way to Gatlinburg. Upon check in, I was talking with the desk clerk, i told him we were having some car trouble, soon as we took care of our business, he went out and assisted my husband with the car, above and beyond service THANK YOU. I wish I had got his name, but I did not. The room was very clean, and met our needs. We brought our grand children to swim at the pool, it however, needs some attention, and cleaning. The room the pool is in needs a lot of renovation, but I understand they are working on renovating the entire hotel. The hot breakfast was just ok. So it was yogurt and cereal for us. We visit Bowling Green 2-3 times a year, to visit with our grand kids. We will definitely stay here again. We couldn't ask for better service. I do hope the pool area is on the top of the renovation list, as we wouldn't swim in it again, till it gets some attention.Overall, I would recommend this hotel.