We stayed at this bed and breakfast a few weeks ago. We had the Steeple Room. First I would say the room was very clean and the bed very comfortable. The large jacuzzi was very nice. However, the first thing you face when renting this room is having to walk through the kitchen where the breakfasts are made and where the owner apparently makes their own meals and where her daughter, mother, and grandchild sit in the day and in the evenings. Then you face an extroidinarily steep narrow set of stairs that are made more hazardous because the treads of the steps are not deep. You have to almost place your feet parallel to the risers, any adult's heel will definately be hanging off each step as you climb these very steep stairs. Do it with a heavy suitcase and you will find it very difficult. Also, the grandchild (and in our case, his friends) were a bit noisy as they played on the hardwood floors directly down from your room. At these prices any adult would expect peace and quiet and that was not the case. There is little on the breakfast menu and you must have your order in the kitchen by 8pm the night before and the breakfasts are fixed in time increments during the morning. I didn't feel the owner was very hospitalble at all. I have stayed in two other B&B's in northern Kentucky in the last few years and I would not recommend this one nor would I stay here again. It takes a certain kind of person to run a B&B - graciousness is required and I sure didn't find that here - plus the intrusion of the family into the facility made it uncomfortable. Maybe a room in the second house where the family is not located would be better, don't know. I just know that for the price and the claim of wonderful food, this is not where you want to be.
Not in the main house, check that out. There are two houses in the B&B, you want to stay in the...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 9, 2012
We'd like to thank you for taking time out of your schedule to visit our property as well as to let us know about your visit. We take our guests comments seriously and will address each of your concerns in this public forum so that all other potential guests will have an opportunity to understand our business and our property.
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BREAKFAST--I would think that someone making a conscious choice to comment about the quality of food at our property would have at least eaten breakfast here. During this guests stay, she did not elect to have breakfast any of the three days, so I'm not quite sure how there can be a complaint about our food? The traveling partner had breakfast the day prior to this guests arrival, and I quite clearly recall that 90% of the meal was eaten-- as he sat in our kitchen, dined and kept me company. But, that being said, as a small bed and breakfast, 5 rooms, the ONLY claim that we make for our breakfast is that we can offer you a choice for your breakfast meal, (6 different items), we can offer breakfast in every room and that we can offer you a choice of time for your breakfast service. Beyond that, we make no claim to "gourmet breakfasts".....that would be a complete falsehood as I am not a gourmet cook! I do not post comments anywhere that we have wonderful food--any comments out there are by our customers. We are the only bed and breakfast in Northern Kentucky or Cincinnati that offers 6 entree choices for breakfast. We are not considered a restaurant and therefore your choices are going to be limited to what one person can prepare and get out in a timely manner to the guests. We do offer choices for every guest and have always accommodated special requests for vegan, vegetarian, allergy-issues, etc. We do like to have guests menus in by 8 pm the evening before breakfast. This allows us some advance preparation time and allows us to run out to the store to get items in case the customer with a special request failed to advise us at the time of the reservation. Better to be prepared in advance than to let the customer know when I deliver their breakfast that we were not able to accommodate their request for" turkey or vegan sausage". That could be perceived as "bad service" and "lack of caring" by some.
OUR FAMILY AT THE PROPERTY: We work very hard to insure that family members present at our property when guests are here keep the noise level to a minimum. And there are times when it takes a reminder. We understand that guests are looking for peace and quiet, but we ask that guests also understand they have made a choice to stay at a facility where an owner and/or family resides and that we also still have a business to run. Guests that have made a conscious choice to stay up until 1 or 2 in the morning (yes, we too can hear through walls and ceilings--but we accept that as owner of a BB) and choose to sleep past noon are going to be faced with noise in the morning and throughout the day. We still have a kitchen to clean up, our housekeeping staff is in doing their job, we are checking out guests and we are sometimes checking in guests early. And yes, there may be some family members in and out--but once breakfast is over, we must get on with our day and "mouse quiet" is not an option. Had this guest chosen to mention they were not happy with the room location or surroundings, I would have gladly moved them to another room with the equivalent amenities--we have two other suites with jacuzzi's for two, both in the other house. I cannot attempt to fix an issue that is not brought to my attention during your stay.
STAIRS--Our houses were built in 1885 and are two story properties---the building code back in 1885 was drastically different than it is today and therefore, stairs are extremely steep and narrow. Stair treads were added as a safety feature and in fact the treads that are on those stairs today are the upgraded version of what was required by the insurance company when they did their inspection of our property. We want to insure our guests are safe.
OUR KITCHEN--As for the fact that our one and only kitchen is at the entry point to the stairs to this suite (which has it's own door, by the way, and considered to be a private entrance) I'm not quite sure what to say about that--it is the design of the property. We do cook our meals in there and yes, we sometimes eat in that kitchen, whether it be breakfast, lunch or dinner. So yes, you will find us in that area. The person that was mentioned as "my mother" was in fact a guest here on a 10-day stay who chose to meet our family, get to know us and spend some of her free time with us while she was staying at our property--she was NOT my mother. All guests are welcome in any area of our B&B except our personal space.
OUR PROPERTY DESIGN: Every bed and breakfast is unique in it's design and set up. Many B&B's have just one house for guests, with everything located in one facility. Others have a main house with additional cottages, some have two houses (like ours). In the majority of B&B's across the U.S., guests are entering an owner's private residence--as they are required to live on the property--and therefore will be interacting with the owner's and any family members that may be present on the property. While I would LOVE to have our quarters separate from these two buildings, that is not an option in our set up...and is the case for many B&B's. You take the hand your are dealt with your property and you do the best to make the set up work for you and the guests.
We treat every guest at our property with respect and dignity, welcome them into our home gracefully and are thankful for their business. We speak to every guest when we run into them, even those that may seem like they are not in the talking mood. We accommodate as many requests as we can and try to help guests get where they're going. If you call and ask us to get in touch with a guest, if they are on the property, we will do it. If they are not on the property at the time, we'll let you know, but will call them or text them to let them know someone is looking for them. Again, we try to resolve any issues that come up for those who make a choice to speak with us during their stay. Some can be remedied immediately, others may require some maneuvering--but we will ALWAYS do what we can to fix a problem when it is brought to our attention. No owner or manager can be expected to correct an unknown issue--in any business.
We do apologize that you didn't get the peace and quiet you were looking for, didn't enjoy your stay and felt our accommodations did not meet your needs.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.