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“Nice Room, but unprofessional staff” 3 of 5 stars
Review of Quality Suites Airport

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Quality Suites Airport
2.5 of 5 Hotel   |   658 Westdale Dr, Wichita, KS 67209 (Formerly Comfort Suites)   |  
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Ranked #32 of 81 Hotels in Wichita
Dodge City, KS
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Nice Room, but unprofessional staff”
3 of 5 stars Reviewed June 5, 2012

When we arrived I needed some information about the airport since my daughter was flying in from PA and I needed to look up her flight on the computer. The lady at the desk did not even know what the initials of the airport was. I was in a panic so I couldn't remember that it was ICT. I think the people at the desk should know this since it is titled "Quality Suites Airport". Also, when I was waiting in the lobby the next morning, I heard one of the morning staff talking loudly to the manager about one of the workers that was stealing alcohol from the cooler in the kitchen(or somewhere around there). That should have been a private conversation. Also, this same young lady had a guy friend visiting(sitting on the lobby couch). When she had a free moment she went over and sat down next to him in an embrace...very unprofessional! Everything else about our stay was great, except I would have appreciated having warm scrambled eggs. A lady that was eating breakfast told me to heat the eggs in the microwave or I would have thrown them out like my husband did when he tasted cold eggs.

  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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74 reviews from our community

Traveler rating
    30
    25
    8
    8
    3
See reviews for
8
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37
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • Any
English first
Bowling Green, Ohio
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 17, 2012

My colleague and I stayed at this hotel the night before last on business and we were both very satisfied with the price of the hotel, breakfast, checkout procedures, and the size and quality of the rooms. It was close to the airport, where we had to meet a client which was convenient as well.

The only thing we were NOT satisfied with was the transportation arrangement that the hotel had with Best Cab Service in getting their hotel patrons to and from the airport. The hotel does not have a shuttle and has an arrangement to pay for patrons to take Best Cab Service to and from the airport. The cab driver that picked us up was nice, but had no idea how to get to the hotel (2.8 miles from the airport) and needed to use my phone's GPS to get us there (while driving).

The cab driver that picked us up in Cab 23 yesterday (May 17th in the morning) took almost 35 mins to get there and when he got there he moved slow as molasses and seemed very put out to pick us up. On our way to the client's HQ we asked to be dropped off at the main entrance and not the service entrance (they were far apart). This upset the driver something fierce and he said "It's the same F*#$#& place! Why do you want me to take this entrance?! I don't need this attitude from a couple A&#holes!" We were totally shocked and told him please don't get upset, just drop us off we'll pay and get out. After more profanity I said that we were calling the cab company and the hotel to tell them about his conduct and he said "I don't give a S***!" We got to the meeting rattled, needless to say, neither of us had ever seen conduct like this from a driver.

The hotel is good. I do recommend it. But be very careful. You may want to find your own transportation to and from the airport.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Salina ks
Top Contributor
94 reviews 94 reviews
18 hotel reviews
Reviews in 31 cities Reviews in 31 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed May 2, 2012

when you first walk into the lobby you get a musty smell but dont let that disappoint you The room we had was very clean and modern Nice comfortable beds and showers were good the lobby was clean and the breakfast buffet was good had waffles biscuit and gravy, some fruit , oatmeal, danish and cereal. I would go back friendly staff and it was quiet. a little bit of a pain to get to the entrance if you dont know how to get there.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Houston, Tx
Top Contributor
59 reviews 59 reviews
47 hotel reviews
Reviews in 39 cities Reviews in 39 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed April 14, 2012

I stayed at this property recently for business. I was pleasantly surprised at the location, amenities, and room size, considering the low rate. Whenever I reserve a room at this low rate - $70 - w/o seeing the property, I get nervous. But this place was very nice. The lobby area is very attractive, with live plants, fountains, etc. The rooms are actually suites with a separate sitting area, nice refrigerators, and a microwave. There are plenty of restaurants, and a big shopping mall adjacent to the hotel. Keep this property in mind when staying by the Wichita airport.

Room Tip: Ielieve the hotels is going through renovations, so ask for a renovated room.
See more room tips
  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mondamin, Iowa
Senior Contributor
44 reviews 44 reviews
35 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 28, 2012

Here on business again - fast internet - Large Clean Rooms - one of the top 10 breakfast buffets in the upper mid west in the Choice chain - Last but NOT least - friendly folks

  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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West Melbourne, Florida
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 21, 2012

Location of this hotel is a bit hard to find at first, but it's not a big deal. The inside environment is nice and serene with small indoor garden in the breakfast area in the middle of the hotel. The room is big and nicely equipped: comfy bed, good office table, sofa, and large screen LCD TV. My only complaint is probably the use of an old heating/cooling system, which doesn't really control the air inside the room to my liking. The breakfast is not bad too. Staff is friendly and courteous. This hotel is just next door to the Towne West Square mall and some restaurants/big stores. Would stay there again when I visit Wichita.

  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Duncombe IA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 3, 2011

Room was huge- frig with freezer and microwave were very nice-Room was freshly painted and clean- Bed comfortable. Hotel was very quite -sofa a little dated- Internet VERY FAST and stable connection. Staff was excellent- helpful friendly and very welcoming. Great stay for the money. Easy assess to major highways, large mall, food, and airport. Would stay again when in the area.

  • Stayed August 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Suites Airport

Address: 658 Westdale Dr, Wichita, KS 67209 (Formerly Comfort Suites)
Phone Number:
Location: United States > Kansas > Wichita
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Business Hotel in Wichita
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Suites Airport 2.5*
Number of rooms: 50
Official Description (provided by the hotel):
A Wichita Airport Hotel - Quality Suites Airport hotel near Wichita Mid-Continent AirportThe Quality Suites® Airport is ideally located on Wichita's west side, only two miles from the Wichita Mid-Continent Airport. This Wichita, KS hotel is convenient to historic Old Town and area attractions like Exploration Place, Sedgwick County Zoo, the Kansas Coliseum, Old Cowtown Museum, Friends University, Newman University and Wichita State University. Additional nearby points of interest include Century II Performing Arts & Convention Center; Lawrence-Dumont Stadium; Botanica, The Wichita Gardens; Wichita Greyhound Park and McConnell Air Force Base. Several major employers are just minutes away, including Boeing Company, Lear Jet, Raytheon, Cessna Aircraft Company and Flight Safety International. The hotel is adjacent to the Towne West Square mall for your shopping pleasure. Both the Kansas City International Airport and the Will Rogers World Airport in Oklahoma City, OK are within driving distance. Guests are invited to enjoy the free full hot breakfast buffet which includes sausage, biscuits and gravy, hot waffles and many more delicious and nutritious items. An exercise room, a seasonal outdoor pool and beautiful atrium help to make your stay at this hotel truly enjoyable. Full-service features and amenities include: •Free wireless high-speed Internet access •Free local calls •Pets welcome; small nightly fee required Business travelers will appreciate conveniences like access to copy and fax services, and access to a computer at our business center in the atrium and a free newspaper. This Wichita, KS hotel offers meeting facilities to accommodate most events and business functions. All spacious guest rooms feature 32-inch LCD high-definition televisions, microwaves, refrigerators, coffee makers, pillow-top mattresses, down pillows, hair dryers, irons, ironing boards and cable television with HBO. Whether traveling to the Wichita, Kansas area for business or pleasure, the Quality Suites Airport provides exceptional service, high value, security and a commitment to customer satisfaction that accords true warmth of a home away from home. We look forward to seeing and serving you soon. ... more   less 
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Also Known As:
Quality Suites Airport Hotel Wichita
Quality Inn Wichita
Quality Hotel Airport

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