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“Great hotel, but not for Team Sports” 3 of 5 stars
Review of Country Inn & Suites By Carlson Wichita Northeast

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Country Inn & Suites By Carlson Wichita Northeast
2.5 of 5 Hotel   |   7824 E 32nd St N, Wichita, KS 67226 (Formerly Holiday Inn Express)   |  
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Ranked #43 of 81 Hotels in Wichita
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28 reviews from our community

Traveler rating
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    7
    2
    1
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date | Rating
  • English first
  • Any
English first
Eden Prairie, Minnesota
Top Contributor
106 reviews 106 reviews
23 hotel reviews
Reviews in 49 cities Reviews in 49 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel one night while on a "road trip" What a disappointment to find there wasn't a hot tub in the pool area. The
swimming pool was not very warm. When we had breakfast at 8:00. there were no plates or silverware, fruit was empty as well as most of the food offerings. There didn't seem to be anyone around to replenish
anything. I wasn't the only person who went to the front desk to ask for the simple things, like plates and silverware! On a positive note, my husband is a Carlson Gold card member and there was a bag of "treats" in our upgraded room. We would not stay at this Country Inn Suites again.

  • Stayed January 2015, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron G, General Manager at Country Inn & Suites By Carlson Wichita Northeast, responded to this review, 2 weeks ago
Thank You for your review! I do apologize that the pool temperature was low. We have purchased the heating element and it is up and running well. We removed the hot tub from before to accomodate our guest requesting a guest laundry room. I have addressed the issue with breakfast with our team and assure you that we are taking a closer look to fix this issue. Thank you again for staying with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Topeka, Kansas, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

This was an impromptu stay due to possible bad weather heading our way home up northeast. My husband and I were immediately wowed by front desk staff, especially being at 3:00am. Front desk gave us awesome treatment through our entire weekend stay.

However, cleanliness was a major problem! Allow me to be clear that the public areas such as pool, fitness center, and entries were immaculate. The individual room was awful! The first thing I noticed in our room was a crumpled napkin stuck to the fire alarm above the beds. Then, crumbs on the floor between the beds. There was also some kind of 'gross' on the bed sheets, blanket, and second blanket. Not only that, but a box of used Kleenexes just under the corner sheets of the bed. My husband noticed a booger on the TV while he was watching the chiefs play. The iron looked like it was molding over from God knows what. The top of the beds both looked like they hadn't been dusted in a week. The bathroom had hairs in the bathtub and all over the floor.

Whoever those housekeepers are either need to get it together or be fired!

  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron G, General Manager at Country Inn & Suites By Carlson Wichita Northeast, responded to this review, 2 weeks ago
Thank You for your review. I have had a meeting with our team to make sure that this does not happen again. We want all our guests to enjoy their stay with us. I am very sorry for this inconvenient stay at our hotel and assure you that I have personally addressed this issue regarding our rooms.
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Wichta, United States
1 review
5 of 5 stars Reviewed December 15, 2014

I stayed here for a business trip when I booked a block of rooms we were having for a meeting at WSU. The staff was friendly, professional and accommodating. Clean, classy, comfortable, quiet, non-smoking, exceptional management and great location! I will stay here the next time I am in Wichita.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron G, General Manager at Country Inn & Suites By Carlson Wichita Northeast, responded to this review, 2 weeks ago
Thank you so much for your review. We want to please all of our guest that stay with us. I am very glad that you enjoyed your stay and hope to see you again on your next visit to Wichita, KS. GO WICHITA STATE SHOCKERS!!!
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United States
1 review
3 of 5 stars Reviewed November 3, 2014

Reservation online did not match actual hotel room. Swimming pool was not heated. Reserved two room suite with four beds, only given one room with two beds as hotel did not have suites. Falsely advertised apparently. Not enough room for breakfast - no where to sit. Lots of things were empty at 8 am, minimal selections prefrozen that were cold and coffee was always empty. No cookies at checkin as described online.

  • Stayed November 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron G, General Manager at Country Inn & Suites By Carlson Wichita Northeast, responded to this review, 2 weeks ago
I am very sorry for your inconvenient stay. It is our desire to make each guest have a comfortable and relaxing stay at our hotel. I have addressed these issues with our team and I assure you we are fixing these issues right away, Thank you for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson Wichita Northeast

Address: 7824 E 32nd St N, Wichita, KS 67226 (Formerly Holiday Inn Express)
Phone Number:
Location: United States > Kansas > Wichita
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #43 of 81 Hotels in Wichita
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson Wichita Northeast 2.5*
Number of rooms: 69
Official Description (provided by the hotel):
The Country Inn & Suites By Carlson Wichita Northeast Hotel offers all the comforts of home with our 69 beautifully appointed guest rooms. We are a 100% nonsmoking hotel with amenities including complimentary wireless high-speed internet access, an in room coffee/tea maker, hair dryer, iron and full sized ironing board, complimentary USA Today and more. Relax after a long day in our indoor pool or work out in our Fitness Center. We offer a 24 hour business center with WiFi in all public areas. In the morning we will have your mouth watering at our complimentary Be Our Guest Hot Breakfast Bar. This Wichita, KS hotel is ideal whether you are traveling on business or pleasure. You will appreciate our central location near: Koch Industries, Raytheon/Flight Safety, Wichita State University, McConnell Air Force Base, McPherson, Town East Square, Greyhound Park and the Botanical Gardens. ... more   less 
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Also Known As:
Holiday Inn Express - Wichita Northeast Hotel Wichita
Holiday Inn Wichita
Wichita Holiday Inn

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