We recently stayed at this hotel in May 2014 and July 2014. First I will say that all of the staff we had dealings with while at the hotel were helpful and great to work with. They really make you feel welcome while you are there. Some reviews have noted this is not a huge hotel. But we have found the rooms are more than adequate in size. There is a nice indoor pool. For this style of hotel we thought the breakfast was well presented and a good variety. Also we think this has a great location for Wichita. You are close to K-96 and Rock Road with good access to the area. Cookies and coffee are always available in the lobby.
All that said I would normally rate this property higher. However in our most recent visit we had an issue with the rate that has me questioning the hotel. For our July visit I made the reservation several months ago. This was for our sons baseball team. The team was allowed a block of rooms. When I called to reserve there were only a few rooms remaining in the block and they were a King with sofa sleeper. Normally we would not use that room. However the team rate was good so we decided to accept. Otherwise I would have searched for a hotel with two beds. I took a confirmation number but did not receive anything in writing. My wife checked us in for the visit and also did the check out. When we arrived home I noticed the rate was $30.00 more per night than I was told at the time of reservation. I called the next morning and was told that for some reason our room was not included in the team rate and that the sales manager (Trisha) had told the front desk that we would not receive the team rate! I believed the person I spoke with was just doing what she was told. So I left a detailed message for Trisha but I have not received a response. Very disappointed I would at least not receive a reply and explanation.
All that being said it is a good lesson. We took for granted that we were so well taken care of during our first visit in May that we assumed if there were problems things would be handled.
- Official Description (provided by the hotel):
- The Country Inn & Suites By Carlson Wichita Northeast Hotel offers all the comforts of home with our 69 beautifully appointed guest rooms. We are a 100% nonsmoking hotel with amenities including complimentary wireless high-speed internet access, an in room coffee/tea maker, hair dryer, iron and full sized ironing board, complimentary USA Today and more. Relax after a long day in our indoor pool or work out in our Fitness Center. We offer a 24 hour business center with WiFi in all public areas. In the morning we will have your mouth watering at our complimentary Be Our Guest Hot Breakfast Bar. This Wichita, KS hotel is ideal whether you are traveling on business or pleasure. You will appreciate our central location near: Koch Industries, Raytheon/Flight Safety, Wichita State University, McConnell Air Force Base, McPherson, Town East Square, Greyhound Park and the Botanical Gardens. ... more less
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- Also Known As:
- Holiday Inn Express - Wichita Northeast Hotel Wichita
- Holiday Inn Wichita
- Wichita Holiday Inn