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“Not The Worst But Not The Best” 2 of 5 stars
Review of Hawthorn Suites by Wyndham Wichita East

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Hawthorn Suites by Wyndham Wichita East
3.0 of 5 Hotel   |   411 South Webb Road, Wichita, KS 67207 (Formerly Residence Inn Wichita East)   |  
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Ranked #49 of 84 Hotels in Wichita
Peoria, Arizona
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
“Not The Worst But Not The Best”
2 of 5 stars Reviewed September 1, 2012 via mobile

This is not the worst place we have stayed but deffinately not the best. We deffinately will not stay here again when we pass this way. The room smelled like it might have once been a smoking room. The A C ran continuously and was very noisy. There was a huge spider web outside the door to our room. We found spiders and crickets in our room. Plus parts of the ceiling were falling in. The pool was dirty and very unsafe. No railing to get into the pool, and not efficient enough lighting when it got dark. We checked out early opting to skip breakfast as we didn't trust the food with the way the room looked.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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342 reviews from our community

Traveler rating
    96
    103
    70
    45
    28
See reviews for
157
47
25
87
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
Salina, Ks
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 23, 2012

In town to see a musical, we needed a larger suite situation for my granddaughters, daughter, and I; this was nearly the only place in Wichita that could accommodate our needs. The carpet and upholstered furniture was rather worn and the upstairs shower was tiny, but the kitchen facilities including dishes and cookware, were clean. The beds were comfortable and clean; the staff, helpful when we asked for advice for close food delivery service. Though the suite was supposed to be smoke free, there was a stale smoke smell in the room and "butts" beside a cola can right outside the door. The breakfast was adequate, though, as mentioned by others, the breakfast area is small. All things considered, I would certainly stay there again.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wichitagm, General Manager at Hawthorn Suites by Wyndham Wichita East, responded to this review, August 24, 2012
Greetings Kansasokie.
Thank you for staying with us. We do our best to make your stay enjoyable. We apprecieate your comments, We use your guest comments to help help update the property. Hope to see you and your family soon.

Priscilla Gonzales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
POMONA
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed August 20, 2012

I'm reluctantly writing a good review about this property despite having a very negative customer service experience here last week.
The way this hotel and the grounds are laid out, it's much more like being at home. There are 8 buildings, and I believe each building is 8 rooms - 4 up, and 4 down.
The rooms are very large, similar to a small apartment. Each has a full kitchen with all dinner ware, glasses, cutlery, etc. The kitchen also sports a full-size coffee maker, and full-sized refrigerator with ice maker.
Some rooms have fireplaces, but I've noticed not all do. The rooms have a hide-a-bed couch, and king-size bed with updated linens.
The bathroom is spacious, with shower and toilet in a separate room from the sinks and vanity.
I've stayed here several times, and everything is always clean and appliances and heating and air function as they should.
Customer service at this location could use some serious attention. The young lady working the front desk was there by herself after only one week. She was pleasant and professional, but when they had a crisis of over-booking rooms, she was totally ineffective at handling the problem. A follow-up call to the manager was even less helpful. Although apologetic, she could not assure me that the over-booking problem would not occur again in the future. A confirmation number at this property is of no value whatsoever.

Room Tip: All rooms are NON-smoking.
See more room tips
  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wichitagm, General Manager at Hawthorn Suites by Wyndham Wichita East, responded to this review, August 25, 2012
Thank you for your comments, Hawthorn Suites is a home away from home for many of our guests. We do our best to keep all of our guests reservations here at the property. Unfortunately there are times that we have to move our guest to another neighboring hotel. I do apologize for any inconvenience you had to occur. Please contact me by email or calling me direct at the property, so I can send out a Complimentary Stay cerificate for you. Hope to hear from you soon.

Priscilla Gonzales
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 6, 2012

My family stayed there one night as a stop during a road trip. The room was in pretty good condition and was clean. Breakfast was also good. My only complaint was that there were quite a few flies in our room. I found a swatter in the closet and killed about 3 flies. The next morning I brought breakfast back to the room and covered it with napkins. When I turned back around there were three flies on the napkins.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wichitagm, General Manager at Hawthorn Suites by Wyndham Wichita East, responded to this review, August 9, 2012
Thank you for staying with Hawthorn Suites. We do hope to see you again when passing thur Wichita Ks area. Please feel free to call or email with any questions. Once again Thank you
Priscilla
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Cicero, New York
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 21, 2012

May 12, 2012 , We stayed one night in a ground floor suite and did not notice much noise within the surrounding area. The suite was beautiful with a kitchenette, small living area with a couch and fireplace which we did not use (need to get own firewood) as was a warm day and a very comfortable bed with many pillows. The bathroom was lovely and spacious enough with enough towels, shampoo and soap for the two of us. The breakfast choices were good and enough for a hearty filled stomach to start our day. The young lady at the front desk and the young lady who was cooking the breakfast were both very friendly, courteous and helpful. We would recommend this as a place to stay to everyone. Thank you and God Bless.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hawthorn Suites by Wyndham Wichita East, responded to this review, June 22, 2012
Thank you for your warm comments, at Hawthorn Suites East we do our best to make all of our guest feel like they checked into their own personal a home a way from home hotel. I am glad you enjoyed your stay with us. Hope to see you again in future visits. Again Thank you. If you need any future assistant please feel free to call me. 316.686.7331
Priscilla Gonzales
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Mineral Point, WI
Top Contributor
54 reviews 54 reviews
49 hotel reviews
Reviews in 49 cities Reviews in 49 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 18, 2012

What I received for the amount paid was an outstanding value. Even though the property is older it is well maintained. My large suite was spotless and the staff extremely friendly and helpful. I will definitely stay here again when in the area. If you are traveling on a budget, you won't want to miss the value here.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wichitagm, General Manager at Hawthorn Suites by Wyndham Wichita East, responded to this review, April 20, 2012
Hello RJBuss,
Thank you for staying with us there at the Hawthorn Suites Wichita East. We would enjoy seeing you again. When traveling in Wichita area please feel free to give us a call to make any future reservations.

Priscilla Gonzales
General Manager.
316.686.7331
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri, United States
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed April 10, 2012

The rooms are large. The bed was comfortable. The ceiling looked like it had major water damage from the room above. My couch had a large unknown stain on the cushions and so I could not sit on the couch. The evening "meal" was a nice surprise.

Again, a nice place, but it needs some serious updates.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wichitagm, General Manager at Hawthorn Suites by Wyndham Wichita East, responded to this review, April 12, 2012
Thank you, for staying with us at Hawthorn Suites. We view all guest comments and use them to improve our property. We hope this does not detour you from any future stays. Please call me directly with any concerns or reservations 316.686.7331 Priscilla Gonzales.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites by Wyndham Wichita East

Address: 411 South Webb Road, Wichita, KS 67207 (Formerly Residence Inn Wichita East)
Phone Number:
Location: United States > Kansas > Wichita
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Wichita
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hawthorn Suites by Wyndham Wichita East 3*
Number of rooms: 64
Official Description (provided by the hotel):
Welcome to Hawthorn Suites by Wyndham Wichita East. Our pet-friendly hotel near Exploration Place is perfect for an extended stay or weekend getaway. Wake up each morning to our free hot breakfast buffet, then go for a refreshing swim in our outdoor pool, relax in our hot tub or take advantage of free passes to the local Genesis Health Club. Stay connected to home and the office with free Wi-Fi, then head to your spacious suite, equipped with a full kitchen. Free parking for cars and trucks of all sizes as well as dry cleaning services and handicapped-accessible and non-smoking suites are available at our Wichita, KS hotel. Join us Monday through Thursday for drinks and hors d’oeuvres at our weeknight social hour. ... more   less 
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Also Known As:
Hawthorn Suites By Wyndham Wichita East Hotel Wichita
Hawthorn Hotel Wichita

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