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“Unorganized staff, smelled” 2 of 5 stars
Review of Extended Stay America - Wichita - East

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Extended Stay America - Wichita - East
2.0 of 5 Hotel   |   9450 E. Corporate Hills Dr., Wichita, KS 67207 (Formerly Studio Plus Deluxe Studios - Wichita - East)   |  
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Ranked #40 of 79 hotels in Wichita
San Diego, California
1 review
“Unorganized staff, smelled”
2 of 5 stars Reviewed August 18, 2012

Granted, when I stayed here, the first floor was being repainted, so the front entrance was not available. Understandable. However, the hotel management did a TERRIBLE job of directing new guests where to go to check in. I circled the entire building trying to find an unlocked door, had to sneak in a service entrance (?), and eventually found the backdoor to the front desk. Wow.

Then the room just smelled kind of funny. And I hope it's just my imagination, but I think there may have been bed bugs.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Wichita - East, responded to this review, August 20, 2012
I recently received a copy of your review for our hotel. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

As this hotel's manager, I challenge our staff to continually improve the experience of our guests, from the cleanliness of our rooms, to the courteous professionalism of our staff. Unfortunately, in your situation, it is clear that we were unsuccessful in achieving these goals. Given our belief that guests like you are our most valuable asset, this failure is particularly troubling.

Your review has caused us to take a serious look at the systems we have in place to handle our day to day operations and we will be making modifications as appropriate.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope that you would give us the pleasure of having you as a guest again at this hotel or any other brand locations in the future.
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Write a Review

35 people have reviewed this hotel

Traveler rating
    14
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    2
    5
    6
See reviews for
9
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14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Huntsville, AL
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 26 cities Reviews in 26 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 12, 2012

This is a very reasonably-priced hotel with large rooms featuring a full kitchen, which our family always appreciates. We got in very late after visiting family and the key was left at the front for us thankfully, Our room was clean and we had no problems. They are rennovating the first floor at this time, but we smelled no paint fumes, or experienced any other issues with that. We would stay here again.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Wichita - East, responded to this review, August 14, 2012
Thank you so very much for your glowing review of our hotel. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
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McLouth
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 19, 2012

This is very good for an extended stay hotel. The staff was great. I was looking for some place that I could cook my own meals and make this my temporary home. I was there for 4 months. It fit the bill perfectly.

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Extended Stay America - Wichita - East, responded to this review, July 16, 2012
"It was very kind of you to for take the time to publish such a positive review of your stay at the Studio Plus Wichita - East. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is ""Excellence Every Day, Every Way"", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels."
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montclair, New Jersey
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 16, 2012

We went back to this hotel about 3 times already, it's one of the best rate hotel with kitchen in the area plus the front desk staff are very friendly specially the blond girl, sorry I forgot her name, but she is really friendly and courteous she always try to work with us on the rate, depends on how many days we are staying. But last time we were there we had an issue in the hotel parking lot, it seems someone hit our SUV backing up. We have reported it to the front desk but they did not have a camera connected in the parking lot, so we couldn't do anything about it neither them. But I am pretty sure if they would it put a little more motivation on it, they would it help us more with that.

Room Tip: Suites in the corner side are bigger...
See more room tips
  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Extended Stay America - Wichita - East, responded to this review, July 16, 2012
"I would like to personally thank you for taking time out to write such wonderful things about your experience at Studio Plus Wichita - East. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location."
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ogden, ks usa
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 4, 2012

I traveled to wichita k.s. to work for 5 days and stayed at studio plus the staff got me ckecked in very quick ,they are very friendly ,the rooms are very clean and very roomy ,I like the kitchens because you can get tired of going out to eat ,you can go to the store and get food that you enjoy to cook,so when i travel to wichita i will stay at studio plus

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Extended Stay America - Wichita - East, responded to this review, July 16, 2012
"Thank you so very much for your glowing review of Studio Plus Wichita - East. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words."
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montclair, New Jersey
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 4, 2011

The rooms are pretty comfortable but bed were to hard to sleep in, my only concern and complaint were NO SPANISH CHANNELS but other than that the hotel staff and the rooms were nice!!!
One of the front desk staff girl, gave us a very warm, courteous welcome and made us feel at home.
We had left the town the following day but I will definitely will go back again, but it would be so great if they can get the spanish channels to!!!

  • Stayed September 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roswell, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 16, 2010

I would recommend Studio Plus to stay at for a night or long term. The staff is great to deal with. The room are roomy as I had a deluxe with full kitchen which kept down my cost and actually ate what I wanted when I wanted. On my return I most certainly stay here.

  • Stayed November 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Extended Stay America - Wichita - East

Address: 9450 E. Corporate Hills Dr., Wichita, KS 67207 (Formerly Studio Plus Deluxe Studios - Wichita - East)
Phone Number:
Location: United States > Kansas > Wichita
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Wichita
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Wichita - East 2*
Reservation Options:
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Also Known As:
Extended Stay America Wichita

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