I don't know if the employees are out of sorts due to the lobby under construction or if its normal behavior but as a Hilton Honors Diamond Member, customer service seems to lack from this properties vocabulary.
The lady who checked me in seemed to be bothered and was far from friendly, the housekeeping staff that was out along my floor looked miserable and it just made for an uninviting stay. I was given a room on a lower floor looking at the top of a roof with AC units even though my profile specifies a high floor.
I ordered room service which tastes fine but apparently the gentleman that delivered the meal thought it would be a good idea to knock with the two beers I ordered. When he opened the two bottles they were overflowed all over the desk, no attempt to wipe it up or offer me new bottles since he just spilled half of it out.
The room overall was nice and comfortable with the exception of the AC unit, it was absurdly loud and if it was running you didn't even need to bother with watching TV or making a phone call because neither would be heard.
- Official Description (provided by the hotel):
- Visit the newly renovated DoubleTree by Hilton Wichita Airport, formerly the Hilton Airport. We are located across the street from Wichita's Mid-Continent Airport (ICT) in west Wichita. Our hotel is ideal for aviation professionals, corporate offices of Cessna Aircraft, Bombardier/Learjet, and Yingling Aviation at the airport. We are also ideal for pleasure and family, with hotspots like Auburn Hills Golf Course, Exploration Place, the Old Cowtown Museum, Sedgwick County Zoo, and the Wichita Art Museum all within a short distance from our hotel.Our hotel features complimentary wireless internet, contemporary amenities and atmosphere, heated indoor pool and whirlpool, fantastic dining experience at Legends Restaurant and Lounge, and our signature DoubleTree cookie anytime your heart and stomach desires. We look forward to serving your needs at our hotel for your next trip to Wichita, Kansas! ... more less
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- Also Known As:
- Hilton Wichita Airport Hotel Wichita
- Hilton Hotel Wichita Airport
- Wichita Hilton