We are from Wichita so we are familiar with this hotel and have used it in the past when it was the Hilton. I am a Hilton Honors member. We go to Wichita several times a year to visit family so we booked a suite in this hotel as its on the West side and I always get a suite so that the grandchildren can sleep or watch t.v. in the other room while the adults visit. When we got there we checked in and went up to our room but it was not a suite. I immediately called down to the desk and was told I had not booked a suite. When I protested that I had the girl put the manager on the line who proceeded to tell me that if I wanted a suite it would be another $100 a night. I asked her if she would refund my money and she agreed. When we went back to the lobby she accused me of not telling the truth...again. We left and went to the Drury which is a beautiful completely remodeled hotel with a great location and the price FOR A SUITE was less expensive then the Double Tree's room rate.

Look I certainly understand someone being new and screwing up a reservation but for the manager to make the customer feel like I was trying to get something for free and to just say, "Come down and we will refund the money if you haven't dirtied the room".

My advice: their are much better hotels to stay at for less money with much more customer centric service.

We had to come to Wichita to bury my dad who had moved to Corpus Christi with us. We didn't realize when we booked it that the hotel was on the airport proper. We were kind of worried about the noise. To our surprise...we never heard an airplane take off or land. The hospitality was fabulous. We had the buffet breakfast and some of the bar food. Breakfast was great. I do not recommend the Ahi Tuna. I would recommend this hotel to anyone who has to overnight in Wichita.

My wife and I were flying out of Wichita on an early morning flight (6:00am), and decided to stay at this hotel instead of bothering family/friends or calling a cab. The hotel is rather old, but was recently renovated. We did not use the pool or any other ammenities, so we cannot comment on them. Being able to basically walk to the airport for our flight was great but the cost was rather expensive to do it.

We stayed here the night before our flight to mexico and it was comfortable and very pleasing. staff gave us two warm cookies which husband loved. Free shuttle to airport in morning and we also left our vehicle there while we were out of the country free of charge. Highly recommend this hotel.