Thank you so very much for taking the time to share your comments with Trip Advisor.

I am excited to let you know that as part of the hotel’s multi-million dollar renovation project this year we will be relocating the Concierge Lounge from our 11th floor to our Lobby level as part of our overall Lobby Re-invention and Greatroom execution.

Our guest’s experience will be greatly enhanced by elevating Marriott Rewards Members’ status in the hotel and giving those honored guests exclusive access through a members-only entrance into the Lounge which will be much larger than our current Lounge.

Relocating the Lounge to the main floor provides an opportunity for a more spacious experience for our guests. The close proximity of the newly relocated lounge will provide our guests with access to the Greatroom buffet and bar areas and will make available to our honored guests a more diverse variety of food and beverage offerings.

The goal for the design of this lobby-level Club Lounge is to offer enhanced physical spaces, food and beverage experience, technology amenities, and our signature hosting experience to our valued guests. These components work together to provide our guests with an executive level of service in a supportive and flexible environment.

We look very forward to showcasing our brand new Club Lounge and look forward to being of service to you very soon.

Most Sincerely,

Thank you for taking the time to share your comments regarding your recent visit to our Wichita Marriott Hotel. I also wanted to take this opportunity to write to you and to thank you for choosing the Wichita Marriott Hotel as your home away from home when you travel to Wichita, Kansas.

Please allow me to sincerely apologize for the problems that you experienced with our Concierge Lounge being closed. Absolutely a complimentary breakfast should have been provided to you. I have addressed your comments in meticulous detail with our Executive Committee Team Managers. Your utter disappointment our hotel is not taken lightly; the problems that you encountered are totally unacceptable and absolutely not reflective of the rigorous service excellence training in which our associates and managers so enthusiastically engage. Our training programs are designed to be a reflection of our guests' own priorities of excellence, optimism, and professionalism. Our highest mission is to provide genuine care, empathy, and compassion while always exceeding the expectations of our guests, especially in the Concierge Lounge which provides us with the ultimate opportunity to enhance the experience for our most valued guests.

I wanted to let you know that magnificent improvements and upgrades to our hotel are on the way as this year our lobby will undergo a 3.9 million dollar complete renovation and will be transformed into a more modern yet comfortable and inviting area that guests can use in different ways throughout the day and evening. The Lobby Reinvented will engage the senses, with music, scent, and lighting to create a different atmosphere and mood at different times of the day. It will feature comfortable seating that can be easily grouped together, wireless connectivity and AC power as well as access to food and beverage throughout the day and evening. The Day/Night Bar in the Social Business Zone will adapt to guests’ needs throughout the day. Light breakfast items and coffee will be available in the morning and cocktails and snacks will be available during the late afternoon and evening hours, The Day/Night Bar will be a working food and beverage zone during the day and then transform to a full service bar in the evening. Along with the new re-invented lobby, we will also be offering brand new food and beverage options.

In addition to remodeling the entire lobby we will be renovating all of our meeting, banquet and pre-assembly spaces as well as adding additional 5000 square feet of much needed meeting space.

On behalf of all of the associates of the Wichita Marriott I would like to say that we sincerely thank you for your confidence in our ability to serve you and deeply appreciate you as our guest.

Please accept our deepest and most heartfelt apologies to you.

Most Sincerely,

Marriott Team Wichita