We do a lot of travelling for our daughter's tennis tournament. Based on our terrific experience with this hotel chain two weeks ago in Cedar Rapids, we choose Residence Inn again. Booked the same type of room again, one-bedroom suite. This time, I had the pleasure in sleeping on the pull-out bed. I was dreading at first, but oh my... call me lame, but that was the first time I found a good pull-out bed! Didn't feel any rods or bars sticking out at all, my back was not hurting the next morning. I don't know if it was a better mattress or different type of bed frame, but it sure was nice!
As always, the room interior was tasteful and clean. Bathroom was spacious, and the bed was great. One night, the people next door was so loud, my husband was about ready to call the cops because it sounded like somebody was being tortured. He called the front office to have them check what's going on. The next morning, we found a note from the hotel management apologizing for the disturbance. When we're eating breakfast that morning, we came across a guy who was staying directly below the loud people. He too, complained to the hotel. After we're done eating breakfast and heading out to go to the tennis tournament, the front desk stopped us and informed that last night's stay was free of charge for us. I know this was not the hotel's fault, it's ouf of their control, but they did a very nice customer service with what they did.
The location of this hotel is very strategic to us. Only 5 minutes away from Crestview Country Club, where the tennis tournament was held. Right next to the hotel, is The Alley Indoor Entertainment, with bowling alleys, arcades, and go kart track. It's a life saver for me to entertain my son (who came along in this trip, but doesn't play tennis) when we found out that the hotel's outdoor pool was already closed until next summer. Another plus point is the close proximity to restaurants like Cheddar's, SUMO, Bonefish Grill, etc.
It'd be helpful if this hotel would have an ice maker machine on every floor, or even on one floor. Every morning I had to fill up my daughter's water jug and cooler with ice. The front desk always okayed me to go to the kitchen to get ice, but I feel like I was in their way when they're trying to get breakfast ready.
Just one little mishap that made this review a 4 star instead of 5: problem with automated wake up call with Daylight Savings Time ending. We used their telephone to be awaken at 6 am the next morning (that night we were supposed to set our clock an hour behind). We were aware of this and called the front desk to double check if their system is synched with it, we were assured by the night front desk there will be no problem. Of course, they woke us up an hour early the next morning. When confronted, the morning front desk at first said that we were probably the one who made a mistake entering the time we wanted. Then she said that the computer system "was probably not updated". Unless their OS is from eons ago, all computers are synced automatically with Daylight Savings, right?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.