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“Good a few nights, but could be better.” 3 of 5 stars
Review of Wyndham Garden Wichita Downtown

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Wyndham Garden Wichita Downtown
3.0 of 5 Hotel   |   221 East Kellogg, Wichita, KS 67202 (Formerly Holiday Inn Wichita Downtown)   |  
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Ranked #38 of 81 Hotels in Wichita
Fort Mill, South Carolina
Top Contributor
54 reviews 54 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
17 helpful votes 17 helpful votes
“Good a few nights, but could be better.”
3 of 5 stars Reviewed November 6, 2013

On a recent business trip to Wichita I stayed at this location. It's proximity to the downtown area is great, but with the major highway just outside, it was too noisy for me. I was on the top floor and thought that would help, but I could hear the trafiic all night. On top of that the noise from the A/C unit did not make for the best nights sleep.

The bar was adequet but small, and the bar staff was not the friendliest.

In a pinch, it will do, but there are better places in Wichita.

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Wyndham Garden Wichita Downtown, responded to this review, November 22, 2013
Dear mw368,

Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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170 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Austin, Texas
Top Contributor
56 reviews 56 reviews
13 hotel reviews
Reviews in 27 cities Reviews in 27 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 23, 2013

Had a relative make an emergency stay at a nearby hospital.....hotel was very clean,service at bar- grill was great and food was very good.would stay here again if the need ever happened again.the person working the bar- grill went above and beyond her job by doing everything by herself.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kinross, Michigan
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 11, 2013 via mobile

Stayed last week for business. The facility is getting a bit run down and the neighborhood has a lot if police activity at night. Room has all of the essentials thay was a plus, but there were pigeon feathers in the pool. Staff were the only highlight they were very friendly.

  • Stayed September 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Wyndham Garden Wichita Downtown, responded to this review, September 26, 2013
Dear Rachel F,

Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We appreciate you for bringing this into our attention as the feedback we receive from our guests like you, enables us to target problem areas and take the necessary actions to improve our guest services.

Thank you again for your review and we hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shawnee, Kansas
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 23, 2013 via mobile

Arrived for check in at 4pm. I was told my room was not ready because they were full the previous night. I was told the room would be ready in 45 minutes. Check in is at 3 PM.

I returned to the desk around 5:30 and the clerk said I don't know if your room is ready because housekeeping quit answering their phones. I then went up to check on the room myself and it was clean. The front desk clerk stated she couldn't leave the desk. Very unprofessional!

I then had to ask for breakfast coupons for the delay. The hotel should have offered these to me at check in for the inconvenience.

The rooms were very small and the walls are paper thin. Could here people having normal conversations next door. The upside is the rooms were nice and clean.

The outdoor pool was very nice, but you have to go to the front desk for towels. A towel stand should be placed outside.

Overall it was a nice hotel for the money, minus a few problems.

Stayed August 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Wyndham Garden Wichita Downtown, responded to this review, September 17, 2013
Dear KC-Lawman,

Thank you for your review and for enumerating the good, the bad and the opportunities to improve. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry for the shortcomings you have experienced during your stay with us. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 29, 2013

Very clean and updated hotel for the price. Location to downtown also very good. I had no issues that could be blamed on the hotel, but the Direct TV did go out when we were hit by a big summer storm. Also, the lobby and east side rooms took on water, I was on west side and enjoyed the storm. Staff even allowed those of us with uninsured rental cars to park them under eaves to avoid hail damage. Very nice of them!

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
Reviews in 24 cities Reviews in 24 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed July 14, 2013

Stayed here twice since work put me up here. The rooms are comfortable enough. In my first stay, I had a lot of trouble with the remote control, which despite having new batteries, would take forever to turn on the TV or change channels. Free wifi can be spotty at times as well...I had to reconnect several times. Also had a night where I didn't sleep because the AC unit was starting and stopping, despite my turning the switch off. Thank goodness work paid for it, because it's not a place I would choose on my own.

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Wyndham Garden Wichita Downtown, responded to this review, July 30, 2013
Dear broncoal06,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the room.

However, We’re sorry we fell below your expectation regarding the room amenities, internet access and the air conditioning. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 7, 2013

We stayed here the 29th of June. Our reservation was for a non-smoking room and they gave us a smoking at first. After we called and ask for a non-smoking we where upgraded to executive suite on the top floor of the hotel. The hotel pool was fun after our drive and there is a bar and restraint on site.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wyndham Garden Wichita Downtown

Address: 221 East Kellogg, Wichita, KS 67202 (Formerly Holiday Inn Wichita Downtown)
Phone Number:
Location: United States > Kansas > Wichita
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Romantic Hotel in Wichita
#26 Business Hotel in Wichita
Price Range (Based on Average Rates): $
Hotel Class:3 star — Wyndham Garden Wichita Downtown 3*
Number of rooms: 150
Official Description (provided by the hotel):
The Holiday Inn Hotel & Suites Wichita Downtown - Convention Center is conveniently located near the Century II Convention Center, the museums on the river district, the future downtown Arena and the Old Town shopping and entertainment area. Our seven story, full service hotel services downtown Wichita, Kansas, and is located on the edge of downtown with the most convenient access to all the downtown Wichita hotels to the highway system leading to Wichita. We offer meeting space up to 125 people. A restaurant and lounge with room service, outdoor heated pool and spa and a 24 hour fitness center completes our recreational activities at our Wichita hotel.Each room has complimentary high speed Internet access, new Pillow Top Mattresses in June '07,work desk, refrigerator, microwave, closet, iron/ board, coffee and 2 telephones that cater to the professional business traveler. We offer a limited, complimentary shuttle service to Mid-Continent Airport. Major local and national companies are minutes away, including Cargill, Spirit AeroSystems, Coleman, Koch, Flight Safety, Boeing, Airbus, Cessna, Raytheon, and Beech Aircraft. ... more   less 
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Also Known As:
Holiday Inn Wichita Downtown Hotel Wichita
Wichita Holiday Inn

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