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“Another wonderful stay!” 5 of 5 stars
Review of Hotel At WaterWalk

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Hotel At WaterWalk
3.0 of 5 Hotel   |   711 S Main Street, Wichita, KS 67213 (Formerly Cambridge Suites Downtown)   |  
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Hotel website
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Hotel amenities
Ranked #7 of 84 Hotels in Wichita
Certificate of Excellence 2014
Grosse Pointe, Michigan
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Another wonderful stay!”
5 of 5 stars Reviewed December 29, 2012

We visit family in Wichita annually, and stay at Hotel at WaterWalk every time for many years. The staff is professional, the rooms are stylish, clean and comfortable. The cooked-to-order complimentary breakfasts are great. Complimentary passes to a local health club are available as well, although we found the exercise room on-site generally satisfactory (2 treadmills, 2 bikes, 2 other machines). Each room has a large refrigerator, large microwave and coffeepot, which helps us. Many rooms have a fireplace (staff provides logs & matches), which is cheery and nice.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine711smain, Front Office Manager at Hotel At WaterWalk, responded to this review, January 15, 2013
Thank you for taking the time to share your experience with us. We value our return guest and are pleased that you continue to stay with us. We look forward to seeing you again next year!
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311 reviews from our community

Traveler rating
    224
    62
    15
    7
    3
See reviews for
69
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Chanute, Kansas
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 28, 2012

We intended to stay two nights in a king suite with the date package with shuttle service. Everything was ready for us when we checked in and check in was easy. I had a family emergency after the first night and we had to leave. They did not charge me for my second night nor the date package even though that is what we reserved. All the staff, incuding maintenance was incredibly friendly. I loved the 'studio apartment' effect of our room. Plenty of room to move around and have a meal in by the fire! we will definately stay here again!!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine711smain, Front Office Manager at Hotel At WaterWalk, responded to this review, January 15, 2013
Thank you for your great review of our hotel. We understand that life can throw everyone curve balls and are glad we were able to accommodate your change in plans. We look forward to seeing you again.
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Garden City, Kansas
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 23, 2012

Hotel at water walk isn't a traditional hotel, it is set up like an apartment complex with each unit opening to the outside. It is newly redecorated, has a great breakfast buffet, but lacks the comfort you expect in a highly rated "hotel." It is pet friendly, and its setup allows for a large, safely fenced area to walk your dog. But don't expect the Waldorf or even the Sheraton.

Pros:
Great place to stay if you travel with a pet.
Some rooms have fireplaces.
Washers, dryers and laundry soap are complimentary!
Great breakfast buffet, also complimentary.
Full size refrigerators with ice makers are provided.

Cons:
Lack of creature comforts. Beds are hard.
Fireplace suites only give you one small log, if you want more they charge $5.
Furniture is uncomfortable.
There are no drawers to put things in, so unpacking is difficult.
The desk staff is professional to a FAULT. They are rather cold and unwelcoming.
Small tubs, no suites with jacuzzis or soaking tubs.

If you are traveling with a dog, this is a good choice. But if you're looking for luxury and pampering, this isn't the place to find it.

Room Tip: Ask for a room close to the office, where the breakfast room, bar, fitness room and laundry are loca...
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, General Manager at Hotel At WaterWalk, responded to this review, January 15, 2013
Thank you so much for taking the time to tell us about your experience during your recent stay. I apologize for any misunderstanding regarding the layout and comfort of your room. While we obviously fell short of your expectations, we do appreciate you making us aware of your concerns so that we may continually strive to improve. If there is anything we can do to make your next visit more pleasurable, please do not heistate to contact me personally in advance so I can be certain your expectations are me.

Warm regards,

Brian Anderson
General Manager
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Saint Paul, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 22, 2012

After a long day of travels, we found a room that was very clean with everything we needed. While the winds howled and the snow flew, we enjoyed a restful night in a comfortable room that had everything we needed. And the staff was very helpful. We will be staying here again.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine711smain, Front Office Manager at Hotel At WaterWalk, responded to this review, January 15, 2013
We appreciate your kind words about your stay with us. Thank you for taking the time to share your experience and we look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kansas
Top Contributor
55 reviews 55 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 12, 2012

It was a nice place. We didn't get a fireplace, which I was greatly looking forward to (so be warned, not every room has a fireplace as they appear to indicate). But all in all it was very clean, nicely put together, good location and very comfortable.

Shuttle service available to most any downtown location, including Intrust Arena, shopping and restaurants.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine711smain, Front Office Manager at Hotel At WaterWalk, responded to this review, January 15, 2013
Thank you for taking the time to share your thoughts on your stay with us. We apologize that you did not get to experience the fireplace you had been looking forward too. We do have several room types to meet different needs and not all of them have fireplaces. We do strive to meet the wishes of our guest so if you stay with us again please let any staff memeber know you would like a fireplace and we will do our best to accommodate you.
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Wichita, Kansas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 4, 2012

It is easy to say that a hotel stay was excellent when nothing went wrong. My wife and I were staying for one night to celebrate our 7th wedding anniversary, there was a problem with our room that kept us from staying in it. The staff took charge and made sure we were taken care of while they found a solution. They more than compensated us for our troubles and the room they put us in was great. I will recommend this hotel to all that visit from out of town and we will be back in the future. Great job Marche, you have two more customers that will sing praises for your hotel.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine711smain, Front Office Manager at Hotel At WaterWalk, responded to this review, January 15, 2013
As much as we try to make sure everything is perfect for our guest from the second they walk in the door unfortunate things do happen. We appreciate that you gave us the opportunity to make right the issues with your room. Thank you for taking the time to share your experience and highlight a wonderful member of our staff.
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Denton, Texas, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 27, 2012

We spent a week at this hotel while my husband was having a procedure done at a nearby hospital. Very pleasant surroundings and every staff member we encountered was pleasant, friendly and helpful.
Clean, clean rooms, comfortable bed and good food and spirits.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine711smain, Front Office Manager at Hotel At WaterWalk, responded to this review, January 15, 2013
Thank you for taking the time to share your thoughts on your stay with us. We look forward to having you stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel At WaterWalk

Address: 711 S Main Street, Wichita, KS 67213 (Formerly Cambridge Suites Downtown)
Phone Number:
Location: United States > Kansas > Wichita
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Wichita
#6 Romantic Hotel in Wichita
#13 Business Hotel in Wichita
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel At WaterWalk 3*
Number of rooms: 88
Official Description (provided by the hotel):
The Hotel at WaterWalk is conveniently located in downtown Wichita, KS, just blocks from Century II, Old Town Entertainment District, Intrust Bank Arena and countless museums and art galleries. This newly remodeled boutique hotel is refreshingly affordable and perfect for the business and leisure traveler. The Hotel at WaterWalk offers 88 beautifully spacious suites, each equipped with outstanding amenities you would expect at a luxury hotel, delivered with contemporary style and beauty. You are sure to experience the art of relaxation with the soothing colors, and a calm and peaceful atmosphere that will rejuvenate you spirit while capturing the essence of nature. When you stay at Hotel at WaterWalk, you will wake up every morning to a complimentary hot cook to order breakfast and free newspapers available in our Clubhouse. Spend your day relaxing by the outdoor pool, enjoying our picnic area with BBQ grills or utilizing our fitness center. With private entrances and park like atmosphere we are the perfect place for your pets as well. Join us in the evening to unwind at our full service bar. In addition to all of this, we also offer a business center, complimentary laundry facilities, free parking, grocery shopping service, and one of a kind customer service. ... more   less 
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Also Known As:
Cambridge Hotel Wichita
Cambridge Hotel Downtown

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